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Technical Customer Support Rep Jobs in Georgia (NOW HIRING)

Veolia

Technical Customer Advisor

Atlanta, GA

Provide support for quoting new service code categories to customers. * Create new Waste ... Bachelor's degree in business, technical field or similar. * Preferred 1-3 years of Technical ...

HABASIT AMERICA INC

Customer Care Representative

Suwanee, GA · On-site

$15 - $20.25/hr

The Customer Care Representative serves as the primary technical customer support resource and ... Technical Customer Support * Serve as the primary technical point of contact for customers ...

LiveOak Fiber

Customer Service Representative

Brunswick, GA · On-site

$14.50 - $19.75/hr

Customer Support Representative The Customer Support Representative serves as the first point of ... Troubleshoots and resolves basic technical issues with internet, phone, and/or TV services.

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Technical Customer Support Rep information

What are the key skills and qualifications needed to thrive as a technical customer support rep?

To thrive as a Technical Customer Support Rep, you need strong problem-solving abilities, technical aptitude, and a solid understanding of the products or services you support, often backed by a relevant associate degree or technical certification. Familiarity with CRM software, ticketing systems, and remote troubleshooting tools is typically required. Excellent communication, patience, and active listening skills help you effectively address customer concerns and build rapport. These skills ensure prompt and accurate resolutions, leading to higher customer satisfaction and loyalty.

What does a technical customer support rep do?

A Technical Customer Support Representative assists customers by troubleshooting and resolving technical issues related to a company's products or services. They communicate with clients via phone, email, or chat to help diagnose problems, provide step-by-step solutions, and ensure customer satisfaction. Additionally, they may escalate complex issues to higher-level technicians, document customer interactions, and contribute to product improvement by relaying user feedback to development teams.

What is the difference between Technical Customer Support Rep vs Customer Service Representative?

AspectTechnical Customer Support RepCustomer Service Representative
Required CredentialsHigh school diploma; technical certifications often preferredHigh school diploma or equivalent
Work EnvironmentTechnical support centers, call centers, online chatCall centers, retail, online support
Employer & Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search & ComparisonTechnical issues, troubleshooting, product setupBilling, account inquiries, general questions

The main difference is that Technical Customer Support Reps handle technical issues, troubleshooting, and product setup, often requiring technical knowledge or certifications. Customer Service Representatives focus on general inquiries, billing, and customer satisfaction without technical expertise. Both roles are customer-facing but serve different needs within organizations.

What are some common challenges faced by technical customer support reps, and how can they be effectively managed?

Technical Customer Support Reps frequently encounter complex technical issues that require quick problem-solving and clear communication with customers who may not have technical backgrounds. Balancing high ticket volumes while maintaining quality service and accurate documentation can also be challenging. Effective management of these challenges involves continuous learning, leveraging internal knowledge bases, collaborating closely with engineering or product teams, and maintaining patience and empathy during customer interactions. Companies often provide onboarding and ongoing training to help reps stay up-to-date and confident in troubleshooting, ensuring both customer satisfaction and professional growth.

What are popular job titles related to Technical Customer Support Rep jobs in Georgia?

For Technical Customer Support Rep jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Technical Customer Support Rep jobs in Georgia look for?

The top searched job categories for Technical Customer Support Rep jobs in Georgia are:

Technical Customer Support Rep jobs near you
Infographic showing various Technical Customer Support Rep job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Representative

Barracuda Networks Inc.

Alpharetta, GA • Hybrid

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

Envision yourself at Barracuda!

Barracuda Networks is currently seeking highly motivated and enthusiastic Computer and Networking Technicians to join our team in Alpharetta, Georgia. In this entry-level, customer-facing role, you will provide quality support for our industry-leading networking and security products by understanding, documenting, and troubleshooting customer issues through email, phone, and chat. You will work closely with a collaborative technical support team and report directly to a Technical Support Manager. This is an excellent opportunity for individuals looking to start or grow their career in networking, cybersecurity, and technical support.

What you'll be working on

  • Create, revise and publish internal and public facing product solutions.

  • Interface with customers at a high volume to solve their issues.

  • Develop your skills in network and security products through on-going training.

  • Document, escalate and follow through with product bugs and/or issues.

What you bring to the role

  • Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience.

  • A customer centric focus - you always aim to make the customer happy.

  • Strong troubleshooting/problem resolution skills.

  • Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP.

  • Ability to learn and adapt to quickly changing circumstances, direction and strategy.

  • Experience in any of the scripting languages such as Bash, Shell, Perl, Python.

What you'll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.

  • Equity, in the form of non-qualifying options

  • High-quality health benefits

  • Retirement Plan with employer match

  • Career-growth opportunities

  • Flexible Time Off and Paid Time Off benefits

  • Volunteer opportunities

#LI-Hybrid#alpharetta

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