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Veolia

Technical Customer Advisor

Manor, TX

When needed, consult with Technical Customer Supervisor for support on any of the below. * Own the ... based on facility capabilities. When needed, consult with Technical & Regulatory Specialist(s) for ...

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As of Jul 23, 2026, the average hourly pay for home based technical customer support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
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Technical Customer Service Representative

Technical Customer Service Representative

AGCO

Aurora, OH • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

AGCO rating

8.8

Company rating: 8.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

38th of 433 rated machine equipment manufacturers

Job description

 
 

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today! 

Sparex (a division of AGCO) is currently seeking a Technical Customer Service Rep to join our US team in Aurora, OH.  The Technical Customer Service Rep will be responsible for working with dealers on inquiries related to agricultural part applicability and fitment for all makes of tractors and implements. The Technical Customer Service Rep will also work on part returns from dealers and provide technical oversight on inbound products. 

Your Impact:

  • Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories. Review and authorize dealer return requests  

  • Interface with dealers and freight carriers on shipping damage issues. Work with suppliers on technical product defect issues  

  • Assist the inbound warehouse team with technical expertise as part of the inbound QA process.  

  • Provide guidance to the marketing team specific to technical aspects of agricultural parts  

  • Work with the product manager and sales manager on new product ideas based on interactions with dealers. 

Your Experience and Qualifications:

  • A minimum of 3 years of Customer support or Technical Customer Service experience.  

  • High School diploma required  

  • Proficient in using Microsoft Excel  

  • Exposure to agricultural, automotive or OE industries  

  • Experience at an agricultural dealership a plus 

Your Benefits:

  • Health care and wellness plans    

  • Dental and vision plans    

  • Flexible and virtual work options (where available)    

  • 401(k) Savings Plan with company match    

  • Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price    

  • Paid holidays and paid time off    

  • Health savings and flexible spending accounts    

  • Reimbursement for continuing education    

  • Life insurance and other supplemental insurance plans 

Your Workplace:

This role follows Sparex (a division of AGCO)’s on‑site work model, with employees primarily working from an USA Aurora a minimum of 5 days per week to support collaboration and teamwork.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.   

Join us as we bring agriculture into the future and apply now! 

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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About AGCO

Sourced by ZipRecruiter

AGCO is a global leader in the design, manufacture and distribution of agricultural equipment with a dynamic portfolio of exciting brands such as Fendt, Massey Ferguson, and Gleaner which deliver innovative and efficient solutions to farmers in North America through a comprehensive product line-up and smart farming software solutions.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

Year founded

1990

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