This role sits at the center of the customer experience. You'll own inbound support tickets, troubleshoot technical and workflow issues, and help customers successfully use a complex SaaS platform.
This role sits at the center of the customer experience. You'll own inbound support tickets, troubleshoot technical and workflow issues, and help customers successfully use a complex SaaS platform.
Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)
San Francisco, CA · On-site
$36 - $43/hr
We're looking for a Technical Customer Support Engineer Tier II to join our Support team. You'll be ... This role may involve on-site or field-based activities. Depending on the position, tasks may ...
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Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)
San Francisco, CA · On-site
$36 - $43/hr
We're looking for a Technical Customer Support Engineer Tier II to join our Support team. You'll be ... This role may involve on-site or field-based activities. Depending on the position, tasks may ...
Pre-Sales Support Serve as trusted technical resource for customers and the sales teamanswering questions, joining client meetings, and building confidence in our solutions Build strong relationships ...
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Pre-Sales Support Serve as trusted technical resource for customers and the sales teamanswering questions, joining client meetings, and building confidence in our solutions Build strong relationships ...
Based out of our Braintree Office, our Quincy In-Home Therapy program is an intensive therapeutic ... We celebrate, support and promote diversity of thought, culture, and backgrounds. As an employer ...
Based out of our Braintree Office, our Quincy In-Home Therapy program is an intensive therapeutic ... We celebrate, support and promote diversity of thought, culture, and backgrounds. As an employer ...
Team8- Cyber Startup Technical Support Engineer
$90K - $150K/yr
We are looking for a hands on, high impact Customer Operations / Technical Support Manager to help scale and elevate our support and customer facing operations. This role sits at the intersection of ...
Team8- Cyber Startup Technical Support Engineer
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We are looking for a hands on, high impact Customer Operations / Technical Support Manager to help scale and elevate our support and customer facing operations. This role sits at the intersection of ...
Customer/Desktop Support Technician
$19.25 - $24.50/hr
We are seeking a Customer Support Technician Desktop Support to provide technical support ... mobile devices, and Microsoft-based workplace technologies. This role will focus on the ...
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Customer/Desktop Support Technician
$19.25 - $24.50/hr
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Home Based Visitor
$50K - $57K/yr
Behavioral Support: Address challenging behaviors by identifying causes, implementing preventive ... Possession of a Home-Based CDA credential OR an equivalent credential (e.g., an Associate's or ...
Home Based Visitor
$50K - $57K/yr
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$45K - $60K/yr
In this role, you will serve as a trusted advisor to users, helping them solve technical challenges ... Home office stipend to help create an effective remote workspace. * Learning and development budget ...
$45K - $60K/yr
In this role, you will serve as a trusted advisor to users, helping them solve technical challenges ... Home office stipend to help create an effective remote workspace. * Learning and development budget ...
The Customer Service Technical Support Specialist is an integral part of providing our customers with outstanding experience. Customer Service Technical Support Specialists can often take a bad ...
The Customer Service Technical Support Specialist is an integral part of providing our customers with outstanding experience. Customer Service Technical Support Specialists can often take a bad ...
WORKFLOWS SUPPORTED: * Frontline customer service support - field customer support tickets and ... Technical expert for GTM activations - provide intimate knowledge of Client Insights and Client ...
WORKFLOWS SUPPORTED: * Frontline customer service support - field customer support tickets and ... Technical expert for GTM activations - provide intimate knowledge of Client Insights and Client ...
Military Partners We proudly support military families through partnerships with Military One ... based on the requirements of the work to be performed and without regard to race, age, color ...
Military Partners We proudly support military families through partnerships with Military One ... based on the requirements of the work to be performed and without regard to race, age, color ...
Technical Support Engineer
Hoboken, NJ · On-site
NiCE is a global leader in software products that enhance customer experiences and ensure public safety. They are seeking a skilled Technical Support Engineer to support the NYC 911 Logging and ...
Technical Support Engineer
Hoboken, NJ · On-site
NiCE is a global leader in software products that enhance customer experiences and ensure public safety. They are seeking a skilled Technical Support Engineer to support the NYC 911 Logging and ...
Customer Support Specialist
Irvine, CA · Remote
$21 - $23/hr
This role involves addressing technical queries, guiding customers on product functionality, and ... Flexible work-from-home arrangements * 401K Match * Flexible vacation * Medical/Dental/Vision * 16 ...
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Customer Support Specialist
Irvine, CA · Remote
$21 - $23/hr
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... unified home of Lubrizol's global headquarters, integrating Lubrizol's Brecksville site ... In this role, you will be the primary point of contact for customers seeking technical support and ...
... unified home of Lubrizol's global headquarters, integrating Lubrizol's Brecksville site ... In this role, you will be the primary point of contact for customers seeking technical support and ...
S. without employment-based immigration sponsorship, now or in the future. This position is on site ... CUSTOMER SERVICE REPRESENTATIVE $20/hr Start Date: July 28th, 2026 Training Schedule: Tuesday ...
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Customer Support
Westbrook, ME · Hybrid
$20 - $26/hr
Home * Search Jobs * Customer Support Contract: Westbrook, Maine, US Salary Range: 20.00 - 26.00 ... Ability to communicate complex technical issues to both technical and non-technical users in a ...
New
Customer Support
Westbrook, ME · Hybrid
$20 - $26/hr
Home * Search Jobs * Customer Support Contract: Westbrook, Maine, US Salary Range: 20.00 - 26.00 ... Ability to communicate complex technical issues to both technical and non-technical users in a ...
New
Geospatial Technical Specialist
Niwot, CO · On-site
$70K - $75K/yr
You'llwork closely with our founder, not only supporting customers and solving technical problems ... Help prioritize product improvements based on customer needs * Participate in testing new hardware ...
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Geospatial Technical Specialist
Niwot, CO · On-site
$70K - $75K/yr
You'llwork closely with our founder, not only supporting customers and solving technical problems ... Help prioritize product improvements based on customer needs * Participate in testing new hardware ...
The Associate Customer Service Technical Specialist is responsible for providing support through ... Knowledge of SaaS based monitoring tools for troubleshooting purposes, i.e., Splunk, Datadog * Web ...
The Associate Customer Service Technical Specialist is responsible for providing support through ... Knowledge of SaaS based monitoring tools for troubleshooting purposes, i.e., Splunk, Datadog * Web ...
Recognize and respond accordingly to systemic customer-impacting problems * Participate in the ... Makes timely and sound decisions based on all available input; addresses root cause of issues ...
Recognize and respond accordingly to systemic customer-impacting problems * Participate in the ... Makes timely and sound decisions based on all available input; addresses root cause of issues ...
Customer Support Specialist
$17.75 - $24/hr
Ensuring timely delivery of products based on state regulatory requirements for residential loan ... Attention to detail Technical Skills: Candidates must have general technical skills, including ...
Customer Support Specialist
$17.75 - $24/hr
Ensuring timely delivery of products based on state regulatory requirements for residential loan ... Attention to detail Technical Skills: Candidates must have general technical skills, including ...
Home Based Technical Customer Support information
See salary details
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
How much do home based technical customer support jobs pay per hour?
As of Jun 8, 2026, the average hourly pay for home based technical customer support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
What cities are hiring for Home Based Technical Customer Support jobs? Cities with the most Home Based Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Home Based Technical Customer Support jobs? States with the most job openings for Home Based Technical Customer Support jobs include:
Full-time
Posted 16 days ago
Job description
People Architects is partnering with a fast growing SaaS company that is actively growing its Customer Service team. We are looking for someone comfortable providing Tier 1 support who can flex up as needed. We need someone who enjoys digging into technical issues, working through integrations, and partnering closely with Engineering and Product to resolve problems.
With a team in motion, this company is improving how support is structured, documented, and scaled. It's a strong fit for someone who likes solving real customer problems, learning how complex systems work, and helping shape the evolution of a support function.
Summary:
This role sits at the center of the customer experience. You'll own inbound support tickets, troubleshoot technical and workflow issues, and help customers successfully use a complex SaaS platform. The environment is fast-paced, collaborative, and evolving, ideal for someone who likes problem-solving, digging into systems, and improving how support operates.
If you enjoy solving technical problems, working directly with customers, and being part of a team that's building and improving as it grows, this could be a great fit.
Key Responsibilities:
- Own and manage the inbound support queue across multiple channels
- Troubleshoot technical issues including integrations, workflows, and data syncs
- Review logs, API activity, and system behavior to identify root causes
- Triage and escalate issues to Engineering with clear documentation and context
- Support customers via email and phone, ensuring clear and timely communication
- Help identify trends and recurring issues to improve product and support processes
- Contribute to documentation and knowledge base articles
- Partner closely with Customer Success, Product, and Engineering teams
- Maintain strong SLA performance and high customer satisfaction
Qualifications (Required and Preferred):
- 2+ years in technical customer support, implementation, or SaaS support role
- Strong troubleshooting skills with an interest in systems, integrations, or APIs
- Experience with support tools (Zendesk, Intercom, Freshdesk, or similar)
- Ability to clearly communicate technical issues in a simple, customer-friendly way
- Comfortable working in a remote, fast-paced environment with high ticket volume
- Strong ownership mindset and ability to manage competing priorities
- Exposure to integrations across HR, compliance, workforce, operational, or third-party data systems
- Experience in scaling support processes or documentation
We are committed to a diverse and inclusive workplace. People Architect and our clients are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architect's clients will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. *no external agencies/3rd parties.