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Technical Customer Support Jobs (NOW HIRING)

Quantifind

Technical Customer Support Manager

New York, NY · On-site

$100K - $130K/yr

This is a hands-on role suited for someone who loves technical troubleshooting, working directly with customers, and collaborating with internal stakeholders. As our first dedicated technical support ...

Quantifind

Technical Customer Support Manager

New York, NY · On-site

$100K - $130K/yr

This is a hands-on role suited for someone who loves technical troubleshooting, working directly with customers, and collaborating with internal stakeholders. As our first dedicated technical support ...

Formlabs

Technical Customer Support Agent

Milwaukee, WI · On-site

$40K - $52K/yr

Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions * Dispatch ...

Formlabs

Technical Customer Support Agent

Milwaukee, WI · On-site

$40K - $52K/yr

Technical Customer Support Agent To serve as the primary gateway for our customers, providing unparalleled support and education. We are committed to being the first point of contact, offering ...

Hercules

Technical Customer Support Engineer

$80K - $150K/yr

What are we looking for? We're hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules. You will handle complex debugging, provide ...

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How much do technical customer support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for technical customer support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by Technical Customer Support professionals, and how can they be managed effectively?

Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.

What is the difference between Technical Customer Support vs Technical Support Specialist?

AspectTechnical Customer SupportTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ are commonSimilar credentials, often with specialized certifications depending on the industry
Work EnvironmentCustomer service centers, call centers, remote supportIT departments, technical service teams, remote or on-site
Employer & Industry UsageTech companies, telecom, software firmsIT service providers, hardware companies, software firms
Common Search & ComparisonYes, often compared for support roles involving customer interactionYes, but more technical and problem-solving focused

Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.

What are Technical Customer Support roles?

Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.

What are the key skills and qualifications needed to thrive as a Technical Customer Support specialist, and why are they important?

To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.
More about Technical Customer Support jobs
What cities are hiring for Technical Customer Support jobs? Cities with the most Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Technical Customer Support jobs? States with the most job openings for Technical Customer Support jobs include:
Technical Customer Support jobs near you
Infographic showing various Technical Customer Support job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.
TECHNICAL CUSTOMER SUPPORT-SOS

TECHNICAL CUSTOMER SUPPORT-SOS

VTX1 Companies

Georgetown, TX • On-site

Other

Posted 27 days ago

Job description

SUMMARY
As Technical Customer Support Representative, you become the embodiment of our commitment to our customers by helping customers maintain, troubleshoot and restore their service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Customer Service - Interact with existing customers via email, phone or walk-in, determine their needs and assist them with their inquiries, interests, and/or questions.
  • Troubleshooting - Run diagnostics and tests as needed for customers who present service issues.
  • Innovation - Analyze processes and technologies to identify areas of potential improvement.
  • Customer Education - Educate customers on plans and usage capabilities as well as provide information on how our service works
  • Computer Skills - Basic troubleshooting techniques for PC's and Mac's.
  • Customer Service - Able to provide excellent customer service and familiar with de-escalation techniques for upset customers.
  • Education/Experience - High school diploma or general education degree (GED) or one to three months related experience and/or training in computer software and hardware.

OTHER SKILLS AND ABILITIES
  • Computer Skills - Basic troubleshooting techniques for PC's and Mac's.
  • Customer Service - Able to provide excellent customer service and familiar with de-escalation techniques for upset customers.
  • Education/Experience - High school diploma or general education degree (GED) or one to three months related experience and/or training in computer software and hardware.
  • Strong phone service and customer-friendly communication
  • Patience, de-escalation skills, and clear problem-solving
  • IT support basics: hardware/software, Wi-Fi, TCP/IP fundamentals
  • Networking knowledge required: routing, IP addressing, DNS, DHCP
  • Experience using help desk tools/ticketing systems a plus
  • Availability for a full-time schedule; occasional evenings/weekends as needed
  • ISP or wireless broadband support experience
  • Familiarity with common home gateways/routers
  • Basic command-line tools (ping, tracert, ipconfig/ifconfig)
  • Full-time role with company benefits

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Uphold and champion the company's core values of trustworthiness, innovation, supportiveness, and dedication, inspiring the team to do the same.
Category Decision
The duties and responsibilities for the position have been analyzed.
On that basis, this position has been judged to be: Non-Exempt

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