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Technical Customer Support Jobs (NOW HIRING)

Ra

Technical Support Vice President

Tualatin, OR · On-site

Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...

Ra

Technical Support VP

Tualatin, OR · On-site

Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...

Ra

Technical Support VP

Tualatin, OR · On-site

Bachelor's degree or combination of education and work experience. 10+ years of technical / customer support experience 5+ years of management experience Strong Leadership skills Qualifications ...

NABCO

Technical Customer Service

Burbank, CA · On-site

$65K/yr

Technical Customer Service Sales Burbank, CA, US Full-Time/Regular Technical Customer Service Representative NABCO | Customer Support Full-Time | $65k Base + Bonus + Growth Path Pay, Schedule ...

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How much do technical customer support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for technical customer support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by Technical Customer Support professionals, and how can they be managed effectively?

Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.

What is the difference between Technical Customer Support vs Technical Support Specialist?

AspectTechnical Customer SupportTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ are commonSimilar credentials, often with specialized certifications depending on the industry
Work EnvironmentCustomer service centers, call centers, remote supportIT departments, technical service teams, remote or on-site
Employer & Industry UsageTech companies, telecom, software firmsIT service providers, hardware companies, software firms
Common Search & ComparisonYes, often compared for support roles involving customer interactionYes, but more technical and problem-solving focused

Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.

What are Technical Customer Support roles?

Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.

What are the key skills and qualifications needed to thrive as a Technical Customer Support specialist, and why are they important?

To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.
More about Technical Customer Support jobs
What cities are hiring for Technical Customer Support jobs? Cities with the most Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Technical Customer Support jobs? States with the most job openings for Technical Customer Support jobs include:
Technical Customer Support jobs near you
Infographic showing various Technical Customer Support job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,341 per year, or $18.4 per hour.

Technical Support Vice President

Ra

Tualatin, OR • On-site

Full-time

Posted 22 days ago

Job description

Company Description

About Client:

An awesome organization which amazing culture!!

Job Description

Job Title: Vice President of Technical Support

Job Location: Tualatin, OR, USA

Job Level: Senior Level

Job Description:

Develop and execute strategies to provide product and technical support

Hire, train, and manage a team of technical support 

Design and implement processes to ensure efficient and successful problem resolution

Skills:

Bachelor's degree or combination of education and work experience.

10+ years of technical / customer support experience

5+ years of management experience

Strong Leadership skills

Qualifications

Technical Support, Customer support, Management

Additional Information

All your information will be kept confidential according to EEO guidelines.

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