AZ · On-site
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 8, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 8, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
AZ · On-site
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
AZ · On-site
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 8, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 8, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Aug 11, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring ...
Plumbing Technical Customer Support Manager
$50K - $80K/yr
Plumbing Inside Technical Customer Support The Technical Services and Sales Support Specialist is responsible for determining customer requirements from telephone and e-mail discussions. The ideal ...
Quick apply
Plumbing Technical Customer Support Manager
$50K - $80K/yr
Plumbing Inside Technical Customer Support The Technical Services and Sales Support Specialist is responsible for determining customer requirements from telephone and e-mail discussions. The ideal ...
Plumbing Technical Customer Support Manager
$50K - $80K/yr
Plumbing Inside Technical Customer Support The Technical Services and Sales Support Specialist is responsible for determining customer requirements from telephone and e-mail discussions. The ideal ...
Quick apply
Plumbing Technical Customer Support Manager
$50K - $80K/yr
Plumbing Inside Technical Customer Support The Technical Services and Sales Support Specialist is responsible for determining customer requirements from telephone and e-mail discussions. The ideal ...
Technical Customer Support, Support II
Holtsville, NY · Hybrid
$26.27 - $39.40/hr
Resolves problems with customers via telephone, email or chat sessions using technical product ... High School Diploma or equivalent vocational experience * 1+ years of customer technical support ...
Technical Customer Support, Support II
Holtsville, NY · Hybrid
$26.27 - $39.40/hr
Resolves problems with customers via telephone, email or chat sessions using technical product ... High School Diploma or equivalent vocational experience * 1+ years of customer technical support ...
Technical Customer Support, Support II
Holtsville, NY · On-site
$26.27 - $39.40/hr
Resolves problems with customers via telephone, email or chat sessions using technical product ... High School Diploma or equivalent vocational experience * 1+ years of customer technical support ...
Technical Customer Support, Support II
Holtsville, NY · On-site
$26.27 - $39.40/hr
Resolves problems with customers via telephone, email or chat sessions using technical product ... High School Diploma or equivalent vocational experience * 1+ years of customer technical support ...
Build a working environment for the Technical Customer Support teams to strengthen team motivation and to bring highest value to the West organization. #LI-CT1 Essential Duties and Responsibilities
Build a working environment for the Technical Customer Support teams to strengthen team motivation and to bring highest value to the West organization. #LI-CT1 Essential Duties and Responsibilities
Technical Customer Support information
See salary details
$10.82 - $12.54
13% of jobs
$13.53 is the 25th percentile. Wages below this are outliers.
$12.54 - $14.27
22% of jobs
$14.27 - $16
10% of jobs
The median wage is $16.66 / hr.
$16 - $17.72
14% of jobs
$17.72 - $19.45
9% of jobs
$21.18 is the 75th percentile. Wages above this are outliers.
$19.45 - $21.18
7% of jobs
$21.18 - $22.90
6% of jobs
$22.90 - $24.63
6% of jobs
$24.63 - $26.35
5% of jobs
$26.35 - $28.08
4% of jobs
$28.08 - $29.81
3% of jobs
$10
$18
$29
How much do technical customer support jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for technical customer support in the United States is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $22.12 per hour, depending on experience, location, and employer.
What are common challenges faced by technical customer support professionals, and how can they be managed effectively?
Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.
What is the difference between Technical Customer Support vs Technical Support Specialist?
| Aspect | Technical Customer Support | Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically an associate degree or equivalent, certifications like CompTIA A+ are common | Similar credentials, often with specialized certifications depending on the industry |
| Work Environment | Customer service centers, call centers, remote support | IT departments, technical service teams, remote or on-site |
| Employer & Industry Usage | Tech companies, telecom, software firms | IT service providers, hardware companies, software firms |
| Common Search & Comparison | Yes, often compared for support roles involving customer interaction | Yes, but more technical and problem-solving focused |
Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.
What is technical customer support?
Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.
What are the key skills and qualifications needed for technical customer support?
To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.
More about Technical Customer Support jobs
What cities are hiring for Technical Customer Support jobs? Cities with the most Technical Customer Support job openings:
What are the most commonly searched types of Technical Customer Support jobs? The most popular types of Technical Customer Support jobs are:
What states have the most Technical Customer Support jobs? States with the most job openings for Technical Customer Support jobs include:
Amazon rating
7.4
Based on 7,064 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Application deadline: Aug 11, 2026
At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring customers. The team is looking for driven individuals who are up to the challenge of solving customer issues while providing a positive customer experience. Customer Support representatives are technically savvy problem-solvers with a focus on customer account security.
An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally in both Spanish and English, with maturity and self-confidence.
Key job responsibilities
Provide prompt, efficient, detailed service by engaging directly with Ring's customers
Serve as a voice and advocate for customers when concerns are surfaced
Work with customers to understand how they use Ring products to resolve their issues and maximize their investments
Act as an advocate for customers by reporting and addressing observed areas for improvement
Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience
Assist with customer communication and troubleshooting during Ring product launches
Work across the customer support spectrum to ensure consistent, high-quality support
Develop detailed knowledge of specific product lines and features
Handle various types of customer contact including chat, email, inbound and outbound voice calls
A day in the life
Ring Technical Customer Support assists customers with their device needs. You will support customers with device account and billing maintenance, account and device setup, and technical troubleshooting daily to ensure their devices are operating as expected and customer accounts are in order
Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems while providing an exceptional experience to our customers. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution. Additionally, you will work collaboratively with other Ring teams to identify, document, and escalate emerging issues.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US