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Technical Customer Support Jobs in Virginia (NOW HIRING)

Foundever

$19/hr

Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

CLBT) mission is to enable its global customers to protect and save lives by enhancing digital ... Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the ...

SAIC

Customer Support Analyst

Stafford, VA · On-site

$85/hr

Provides on-site and remote technical support to approved seat service DCSA end users. * Part of a ... Handles customer interactions across multiple communication channels and business lines, with ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...

SAIC

Customer Support Analyst

Stafford, VA · On-site

$85/hr

Provides on-site and remote technical support to approved seat service DCSA end users. * Part of a ... Handles customer interactions across multiple communication channels and business lines, with ...

SAIC

Customer Support Analyst

Stafford, VA

$85/hr

Provides on-site and remote technical support to approved seat service DCSA end users. * Part of a ... Handles customer interactions across multiple communication channels and business lines, with ...

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All JobsTechnical Customer Support JobsTechnical Customer Support Jobs in Virginia

Technical Customer Support information

See Virginia salary details

$10

$18

$29

How much do technical customer support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for technical customer support in Virginia is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $21.92 per hour, depending on experience, location, and employer.

What is technical customer support?

Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.

What are the key skills and qualifications needed for technical customer support?

To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.

What are common challenges faced by technical customer support professionals, and how can they be managed effectively?

Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.

What is the difference between Technical Customer Support vs Technical Support Specialist?

AspectTechnical Customer SupportTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ are commonSimilar credentials, often with specialized certifications depending on the industry
Work EnvironmentCustomer service centers, call centers, remote supportIT departments, technical service teams, remote or on-site
Employer & Industry UsageTech companies, telecom, software firmsIT service providers, hardware companies, software firms
Common Search & ComparisonYes, often compared for support roles involving customer interactionYes, but more technical and problem-solving focused

Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.

What are the most commonly searched types of Technical Customer Support jobs in Virginia?

The most popular types of Technical Customer Support jobs in Virginia are:

Technical Customer Support jobs near you
Infographic showing various Technical Customer Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,013 per year, or $18.3 per hour.

Technical Customer Support Representative

Foundever

On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

44th of 72 rated call and contact centers

Job description

Technical Customer Support Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

 

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293

Job Overview

Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. 

What We're Looking For:
  • Ability to multitask in and navigate between screens efficiently while assisting customers
  • Comfortable in a fast-paced environment
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background
Key Skills & Responsibilities:
  • Handle inbound customer service calls
  • Drive customer satisfaction through voice, chat and email communication
  • Navigate multiple systems and tools
  • Recommend product solutions for unique customer needs 
Why You Should Join Us:
  • Pay: $17/hour base rate + growth opportunities up to $19/hour
  • 100% paid training
  • Dedicated time for skill development 
  • Benefits including medical, dental, life, and vision insurance
  • Employee Assistance Program (EAP)
  • 401k retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Internal Mobility (84% of our managers are promoted within)
About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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