ZipRecruiter

Log In

1

Technical Customer Support Jobs in Virginia (NOW HIRING)

Endries

Customer Support Specialist

Lynchburg, VA · On-site

$17.50 - $23.50/hr

... an Customer Support Specialist in Lynchburg, VA. If you're looking for a great mix between sales ... Technical and mechanical inclination a plus * Proficiency in Microsoft Office products with an ...

CARFAX

Customer Support Specialist

Centreville, VA

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce ...

CARFAX

Customer Support Specialist

Centreville, VA

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce ...

Stuart Rush

Customer Support Specialist

Damascus, VA · On-site

$15 - $20.25/hr

Receive phone and email inquiries from customers, take and enter orders, provide information such as product technical data, scheduling, shipments, and deliveries. Provide Business Development ...

CARFAX

Customer Support Specialist

Centreville, VA

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where ... Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce ...

Empower AI

Customer Support Lead

Quantico, VA · On-site

Manage hands-on technical teams executing service desk and customer support functions across the DCSA enterprise. * Implement and manage IT Service Delivery using ITIL/ITSM and/or Scaled Agile ...

TransUnion

Customer Support Operations

Reston, VA · On-site

$18.22 - $26.44/hr

Operating at the intersection of customer support and technical operations, the team collaborates closely with carriers and industry bodies to ensure seamless service delivery. With a highly ...

Transunion

Customer Support Operations

Reston, VA · On-site

$18.22 - $26.44/hr

Operating at the intersection of customer support and technical operations, the team collaborates closely with carriers and industry bodies to ensure seamless service delivery. With a highly ...

TransUnion

Customer Support Operations

Reston, VA · On-site

Operating at the intersection of customer support and technical operations, the team collaborates closely with carriers and industry bodies to ensure seamless service delivery. With a highly ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Manage hands-on technical teams executing service desk and customer support functions across the DCSA enterprise. * Implement and manage IT Service Delivery using ITIL/ITSM and/or Scaled Agile ...

Empower AI Inc.

Customer Support Lead

Quantico, VA

Manage hands-on technical teams executing service desk and customer support functions across the DCSA enterprise. * Implement and manage IT Service Delivery using ITIL/ITSM and/or Scaled Agile ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Manage hands-on technical teams executing service desk and customer support functions across the DCSA enterprise. * Implement and manage IT Service Delivery using ITIL/ITSM and/or Scaled Agile ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Manage hands-on technical teams executing service desk and customer support functions across the DCSA enterprise. * Implement and manage IT Service Delivery using ITIL/ITSM and/or Scaled Agile ...

previous pagenext page

Showing results 21-40

All JobsTechnical Customer Support JobsTechnical Customer Support Jobs in Virginia

Technical Customer Support information

See Virginia salary details

$10

$18

$29

How much do technical customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical customer support in Virginia is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $21.92 per hour, depending on experience, location, and employer.

What are common challenges faced by technical customer support professionals, and how can they be managed effectively?

Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.

What is the difference between Technical Customer Support vs Technical Support Specialist?

AspectTechnical Customer SupportTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ are commonSimilar credentials, often with specialized certifications depending on the industry
Work EnvironmentCustomer service centers, call centers, remote supportIT departments, technical service teams, remote or on-site
Employer & Industry UsageTech companies, telecom, software firmsIT service providers, hardware companies, software firms
Common Search & ComparisonYes, often compared for support roles involving customer interactionYes, but more technical and problem-solving focused

Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.

What is technical customer support?

Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.

What are the key skills and qualifications needed for technical customer support?

To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.
What are the most commonly searched types of Technical Customer Support jobs in Virginia? The most popular types of Technical Customer Support jobs in Virginia are:
Technical Customer Support jobs near you
Infographic showing various Technical Customer Support job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,013 per year, or $18.3 per hour.

Cloud Customer Support Specialist - Night Shift (VA)

ASM Research

Reston, VA • On-site

Full-time

Re-posted 16 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 223 rated it services

Job description

We are seeking a Customer Support Specialist to join our Microsoft operations team supporting critical government cloud environments. This role combines technical troubleshooting with customer advocacy, serving as a key resource for diagnosing client-reported issues, coordinating high-priority outage mitigation, and driving continuous improvement across Microsoft 365 cloud services. The ideal candidate will bring customer-service focused professionalism to manage escalations, analytical skills to create root-cause analyses, and technical ability to evaluate evolving support needs.
Key Responsibilities
  • Customer Support & Case Management
    • Utilize all incident management systems to document ticket resolution information from multiple data sources
    • Monitor multiple communication channels (e.g. phone, email, Teams) and respond to meet SLA/KPI requirements
    • Resolve open cases to meet program SLA/KPI requirements through regular stakeholder engagement
    • Update support cases to reflect accurate metrics
    • Facilitate clear communication between stakeholders
  • Technical Troubleshooting & Problem Resolution
    • Conduct validation testing according to Troubleshooting Guides
    • Manage and maintain workstation systems used for daily operations
    • Troubleshoot client issues using documented approaches to identify and resolve common issues
  • Knowledge Management & Continuous Improvement
    • Identify opportunities for optimization and automation
    • Support technical documentation and troubleshooting procedure updates
    • Provide detailed status updates via email and ticketing systems
    • Support root-cause analyses, ad-hoc metrics, and data discovery requests

Minimum Qualifications
  • BS in Computer Science or other technical discipline is preferred.
  • 3+ years of experience in technical support or engineering roles supporting enterprise environments
  • 1+ years of hands-on experience with Microsoft 365/Office 365 platform and services

Clearance Requirement
  • Must maintain active TS/SCI w/FSP clearance throughout employment

Preferred Qualifications
  • Microsoft certifications (AZ-900, MS-900, or equivalent) - required to obtain one within 6 months of start
  • Security certifications (SEC+ or equivalent) - required to obtain one within 6 months of start
  • Experience with root-cause analysis and trend identification
  • Experience with monitoring tools
  • Able to quickly learn customer scenarios or new service scenarios
  • Strong documentation skills and commitment to knowledge sharing

Job Specific Skills
  • Outstanding customer service skills with experience resolving issues in a high-pressure situation
  • Strong technical troubleshooting and debugging expertise
  • Experience conducting validation testing to ensure system integrity and performance
  • Strong written and verbal communication skills with a strong sense of empathy towards customers
  • Ability to take ownership of customer concerns, proactively coordinating with appropriate teams to drive resolution and maintain clear communication throughout
  • Proven ability to monitor multiple communication channels (e.g. phone, email, Teams) and respond to meet SLA/KPI requirements

Other Job Specific Skills
  • Experience with system administration support tools such as Windows/Linux
  • Experience supporting a cloud-based environment
  • Strong interpersonal skills
  • Strong oral and written communication skills
  • Experience in supporting Cloud based environment and tools such as Azure/AWS
  • Experience analyzing, troubleshooting, and providing solutions for technical issues
  • Ability to problem solve and collaborate with team members
  • Strong organizational and multi-tasking skills
  • Strong in technical communications with both technical and non-technical peers
  • Able to maintain professionalism under pressure
  • Strong customer focus

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What ASM Research employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply