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Technical Customer Support Jobs in California (NOW HIRING)

Digitalpath, Inc.

Technical Customer Support

Chico, CA · On-site

$18 - $20/hr

Technical Customer Support Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

$60K - $80K/yr

Serve as the primary point of contact for customer questions across email, social media, community forums, and support tickets * Troubleshoot technical issues related to Zoo Design Studio, CAD ...

NABCO

Technical Customer Service

Burbank, CA · On-site

$65K/yr

Technical Customer Service Technical Customer Service Representative NABCO | Customer Support Full-Time | $65k Base + Bonus + Growth Path Pay, Schedule & Benefits • $65,000 base salary + Bonus • ...

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

FULLY REMOTE Customer Technical Support Specialist Must have: * at least 1 year of call center * at least 1 year of healthcare experience * Medical Device Call center experience is a HUGE plus

Gamma

Technical Support Engineer

San Francisco, CA · On-site

Respond to technical customer inquiries and support escalations via email and chat in Intercom * Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

Customer Technical Support Specialist (Healthcare Technology) Location: Remote/Onsite (Based on Business Need) Employment Type: Full-Time Experience Level: Intermediate Job Overview We are seeking ...

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

Description Seeking candidates with strong customer service and technical troubleshooting skills. Ideal backgrounds include healthcare, medical devices, IT help desk, call center support, or ...

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Technical Customer Support information

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How much do technical customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical customer support in California is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $21.83 per hour, depending on experience, location, and employer.

What are common challenges faced by technical customer support professionals, and how can they be managed effectively?

Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.

What is the difference between Technical Customer Support vs Technical Support Specialist?

AspectTechnical Customer SupportTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ are commonSimilar credentials, often with specialized certifications depending on the industry
Work EnvironmentCustomer service centers, call centers, remote supportIT departments, technical service teams, remote or on-site
Employer & Industry UsageTech companies, telecom, software firmsIT service providers, hardware companies, software firms
Common Search & ComparisonYes, often compared for support roles involving customer interactionYes, but more technical and problem-solving focused

Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.

What is technical customer support?

Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.

What are the key skills and qualifications needed for technical customer support?

To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.
What are the most commonly searched types of Technical Customer Support jobs in California? The most popular types of Technical Customer Support jobs in California are:
What cities in California are hiring for Technical Customer Support jobs? Cities in California with the most Technical Customer Support job openings:
Technical Customer Support jobs near you
Infographic showing various Technical Customer Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,839 per year, or $18.2 per hour.

Technical Customer Support

Digitalpath, Inc.

Chico, CA • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Digital Path Inc. Technical Customer Support
Digital Path is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout California. Our mission is to bring a faster, more reliable service for customers that are typically unserved or underserviced by cable companies.
An ideal candidate will provide excellent customer service and technical support to our clients, troubleshoot customer issues, and ensure customer satisfaction.
Objectives:
  • Provides courteous and professional customer service and technical support for our customers.
  • Supports our field employees with technical and scheduling issues relating to installation or service appointments.
  • Collaborate professionally with other employees to troubleshoot and advise on escalated or difficult matters.
  • Track customer conversations and notes in our ticketing systems with accuracy and precision.
  • Support the overall functions of the Call Center teams in alignment with the Company's core values and strategies.

Essential Job Functions
Note: Below is a general representation of the work involved with this position. Omission of a specific job function typical of this role does not release an employee from being required to perform tasks inherent to the job. Performance of lower-level duties or occasional reach assignments may be required at times.
  • Contribute to the overall functions of the Call Center teams in a manner consistent with the company's core values and strategic objectives.
  • Promote a positive and collaborative work environment.
  • Independently handle day-to-day assignments.
  • Identifying problems and recommending changes.
  • Provide courteous and professional customer service via phone or email.
  • Handle difficult phone calls, appropriately escalating to others when necessary.
  • Remain current on the latest changes and updates on practices and technology within the department and your skillset.
  • Promptly respond to field employee requests, minimizing downtime and service disruptions.
  • Collaborate professionally with colleagues, including cross-functional teams, to troubleshoot and advise on escalated or challenging technical matters.
  • Maintain accurate records of customer conversations and notes in our designated ticketing systems.
  • Align with quality and performance metrics, adhering to company policies, practices, and procedures.
  • Addressing customer inquiries and concerns via phone calls and email responses.
  • Problem solving and troubleshooting customer or network connectivity issues.
  • Process payment and account change requests.
  • Advise on products and services offered.
  • Complete new account sign-ups.
  • Diagnose and resolve technical issues.
  • Research questions using available information resources.
  • Advise users on appropriate actions to resolve problems.
  • Follow standard and documented help desk/technical support procedures.
  • Follow up on any open or unresolved matters to ensure complete resolution of issues.
  • Resolve technical problems with LAN/WAN networks.
  • Write service tickets, equipment upgrade tickets, and new installation tickets as needed.
  • Efficiently schedule customer appointments to field employees.
  • Inform management of recurring problems.
  • Ask questions and actively listen to customers to determine root causes of issues.
  • Guide customers through the troubleshooting process, equipping them with self-resolution steps for the future.
  • Attends work on a regular and continuous basis.
  • Performs other duties as assigned.

Minimum Requirements:
  • High School Diploma or equivalent.
  • Must be able to work a standard full-time work schedule on-site at our business headquarters.
  • Must have reliable transportation to arrive on time as scheduled.
  • 1+ year of technical support or related experience.
  • 1+ year customer service experience, preferably in a call center or similar capacity.
  • Possess exceptional customer service and communication skills.
  • Exhibits exceptional composure and resilience in high-stress workplace scenarios, maintaining a steady and unaffected demeanor.
  • Possesses knowledge of desktop and mobile based operating systems.
  • Demonstrates exceptional critical thinking and problem-solving skills.
  • Maintains a strong attention to detail.
  • Ability to adapt quickly in a fast-paced work environment.
  • Ability to learn and retain knowledge of services, hardware, and associated interfaces.
  • New hires must be able to pass a post-offer-pre-employment in-depth background check and drug screening.
  • Must be able to type at a rate of at least 30 words per minute (WPM).

Additional Notes:
  • This position is full-time and on-site in a climate-controlled indoor office environment.
  • Specific schedule to be established by supervisor aligned with the Call Center operating hours.
  • Current operating hours Weekdays 7am-6pm and Weekends 8am-5pm, subject to change according to business needs.
  • Physical requirements include sitting for extended periods of time, using repetitive motions including writing and keyboarding, use of hands to handle, control or feel objects, tools or controls. Requires near vision with or without correction to be able to see details at close range (within a few feet of the observer such as using a computer monitor). May on occasion require carrying, lifting, pushing and/or pulling objects up to 25 pounds.

Digital Path offers a comprehensive benefits program to all eligible employees. Benefits include:
  • Medical and Dental group insurance,
  • Medical benefits available on the 1st of month after your start date.
  • Life Insurance,
  • Employee Assistance Program (EAP),
  • Vision reimbursement program,
  • Vacation, Holiday, and Sick pay,
  • 401k - 4% employer match,
  • Free Residential Internet Service (if you reside in the coverage area),
  • Our facilities include an on-site cafeteria with daily lunches and company lunches/parties.

The pay range for this role is:
18 - 20 USD per hour (Headquarters)

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