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Technical Customer Support Jobs in Florida (NOW HIRING)

CGS Nexus

Technical Customer Service ON-SITE

Tampa, FL · On-site

$16/hr

Job Qualifications: * 1-3 years of experience in Customer Service and/or Technical Support * High ... School Diploma (or equivalent) with a willingness to learn through on-the-job training * Experience ...

CGS

Technical Customer Service - On-site

Tampa, FL · On-site

$16/hr

Job Qualifications: * 1-3 years of experience in Customer Service and/or Technical Support * High ... School Diploma (or equivalent) with a willingness to learn through on-the-job training * Experience ...

Cohesity

Technical Support Manager

Heathrow, FL · On-site

... deliver exceptional customer experiences. You will play a key role in driving operational ... turn technical support into a true competitive advantage. This is an opportunity to make a ...

Cohesity

Technical Support Manager

Mid Florida, FL · On-site

... deliver exceptional customer experiences. You will play a key role in driving operational ... turn technical support into a true competitive advantage. This is an opportunity to make a ...

Tews Company

Customer Support

Tallahassee, FL · On-site

$18 - $24/hr

Or one (1) years' experience providing customer service and technical support with Microsoft Office ... Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net ...

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Technical Customer Support information

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How much do technical customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for technical customer support in Florida is $13.78, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $16.54 per hour, depending on experience, location, and employer.

What is technical customer support?

Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.

What are the key skills and qualifications needed for technical customer support?

To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.

What are common challenges faced by technical customer support professionals, and how can they be managed effectively?

Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.

What is the difference between Technical Customer Support vs Technical Support Specialist?

AspectTechnical Customer SupportTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ are commonSimilar credentials, often with specialized certifications depending on the industry
Work EnvironmentCustomer service centers, call centers, remote supportIT departments, technical service teams, remote or on-site
Employer & Industry UsageTech companies, telecom, software firmsIT service providers, hardware companies, software firms
Common Search & ComparisonYes, often compared for support roles involving customer interactionYes, but more technical and problem-solving focused

Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.

What are the most commonly searched types of Technical Customer Support jobs in Florida?

The most popular types of Technical Customer Support jobs in Florida are:

What cities in Florida are hiring for Technical Customer Support jobs?

Cities in Florida with the most Technical Customer Support job openings:

Technical Customer Support jobs near you
Infographic showing various Technical Customer Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $28,652 per year, or $13.8 per hour.

Project Manager, Technical Customer Support

Willis Lease Finance Corporation

Pompano Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Summary:

The Project Manager, Technical Customer Support will assist the Director, Technical Customer Support in contract negotiation, legal language (technical), drafting, and LOI reviews. The PM, Technical Customer Support will also provide technical support to customers prior to delivery and during the lease. The PM, Technical Customer Support will also provide strategic direction to the sales and senior leadership teams while developing technical training modules for the sales team. This role will report directly to the Director, Technical Customer Support.


Responsibilities:

  • Assist with the drafting of the technical content of letters of intent, general terms agreements, lease agreements, maintenance service agreements and any other legal documents that require technical input.
  • Review of all letters of intent, general terms agreements, lease agreements, maintenance service agreements and any other legal documents that require technical input.
  • Provide technical support to the Sales and Trading teams during negotiations as required including on-site visits.
  • Provide near AOG-level technical support to the customers of Willis Lease during negotiation, delivery and during the lease term.
  • Assist the Director, Technical Customer Support in the negotiation of maintenance service agreements and other technical-based external agreements.
  • Assist in the development of training programs to develop the technical knowledge base of the sales and trading teams.
  • Attend and report from appropriate industry events as directed by the Director, Technical Customer Support.
  • Create and implement process improvements to increase productivity across the WLFC Technical Services team.


Qualifications / Requirements:

  • An EASA certified B1/B2 engineer or a similarly qualified University Degree-level engineering applicant. A Diploma in Law is preferred though not essential.
  • An aptitude for the interpretation of legal language and a strong command of English in conjunction with a high degree of technical knowledge across all large fan engine types.
  • The ability to negotiate with customers and servicers whilst maintaining a professional manner and preserving relationships is important.
  • A technical background with some legal qualification is preferred.


Travel/Misc.:

  • As needed.


Here at Willis Lease Finance Corporation (WLFC), we are dedicated to fair hiring practices and diversity in the workplace. We are committed to a workplace environment that encourages growth and respect for all current and prospective employees based upon job-related factors such as their educational background, work experience, and ability to perform the essential functions of a particular job. It is the policy and practice of WLFC to prohibit any form of discrimination or harassment based on race, color, age, national origin, religion, sexual orientation, sex (including pregnancy, childbirth, or related medical conditions), gender identity or gender expression, military or veteran status, physical or mental disability, genetic information, or any other status protected under applicable Federal, state or local law. WLFC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application processes.

If you need assistance or an accommodation due to a disability, you may contact us at joinus@willislease.com.

WLFC also offers a comprehensive benefit package to its eligible employees. This includes medical, dental, vision, 401(k), Roth 401(k), HSA in conjunction with a high deductible plan, life insurance, supplemental insurance, travel accident insurance, employee assistance program, short & long-term disability, employee stock purchase plan, employee education reimbursement plan, matching gift program, health and wellness plan, and paid time off.

To Executive Search Firms & Staffing Agencies: Willis Lease Finance Corporation (WLFC) does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered WLFC property, and WLFC will not be obligated to a referral fee. This includes resumes submitted directly to any WLFC employee, including Hiring Managers, without contacting WLFC Human Resources Talent Acquisition Department.