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Technical Customer Support Jobs in Florida (NOW HIRING)

Stax

Customer Support Specialist

Orlando, FL · On-site

$24/hr

Your role is to assist customers with basic technical issues and questions relating to our payment solutions platforms. You will work hand-in-hand with the Customer Support Manager, the Support Team ...

Stax

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.50/hr

Your role is to assist customers with basic technical issues and questions relating to our payment solutions platforms. You will work hand-in-hand with the Customer Support Manager, the Support Team ...

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

This role will involve providing in-person and remote technical support, managing IT hardware and ... Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours ...

Stax Connect

Customer Support Specialist

Orlando, FL · On-site

$24/hr

Your role is to assist customers with basic technical issues and questions relating to our payment solutions platforms. You will work hand-in-hand with the Customer Support Manager, the Support Team ...

Stax

Customer Support Specialist

Orlando, FL

$16.75 - $22.50/hr

Your role is to assist customers with basic technical issues and questions relating to our payment solutions platforms. You will work hand-in-hand with the Customer Support Manager, the Support Team ...

equivant

Customer Support Specialist

Gulf Breeze, FL · On-site

$16.50 - $22.25/hr

The Customer Support Specialist at ACT Innovations provides technical support for two specialized software platforms - Paracelsus, a Laboratory Information System used by toxicology labs, and DCCM, a ...

Banking

Customer Support Coordinator

Jacksonville, FL · On-site

$20 - $21/hr

Provide first-level technical support for portal access, navigation, and functionality issues ... Coordinate customer onboarding, training sessions, and follow-up support. * Educate customers on ...

equivant

Customer Support Specialist

Gulf Breeze, FL · Remote

$16.50 - $22.25/hr

The Customer Support Specialist at ACT Innovations provides technical support for two specialized software platforms - Paracelsus, a Laboratory Information System used by toxicology labs, and DCCM, a ...

Acorn Stairlifts

Customer Support Agent

Orlando, FL · On-site

$17.50 - $23.25/hr

Customer Support Agent - Full-Time (On-Site) ***To be successful in this position requires proper ... Provide basic technical assistance and escalate complex issues * Document customer interactions and ...

InstantServe LLC

Customer Support Technician

Jacksonville, FL · On-site

$17 - $23.25/hr

Document technical issues, troubleshooting steps, and resolutions. * Assist with audio-visual setup ... customer service and technical support experience supporting Microsoft Office 365 and Windows ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Provide on-site support for remote troubleshooting by other OIT technical staff. Travel between ... OR 1 year of experience providing customer service and technical support with Microsoft Office 365 ...

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All JobsTechnical Customer Support JobsTechnical Customer Support Jobs in Florida

Technical Customer Support information

See Florida salary details

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How much do technical customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical customer support in Florida is $13.78, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $16.54 per hour, depending on experience, location, and employer.

What are common challenges faced by technical customer support professionals, and how can they be managed effectively?

Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.

What is the difference between Technical Customer Support vs Technical Support Specialist?

AspectTechnical Customer SupportTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ are commonSimilar credentials, often with specialized certifications depending on the industry
Work EnvironmentCustomer service centers, call centers, remote supportIT departments, technical service teams, remote or on-site
Employer & Industry UsageTech companies, telecom, software firmsIT service providers, hardware companies, software firms
Common Search & ComparisonYes, often compared for support roles involving customer interactionYes, but more technical and problem-solving focused

Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.

What is technical customer support?

Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.

What are the key skills and qualifications needed for technical customer support?

To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.
What are the most commonly searched types of Technical Customer Support jobs in Florida? The most popular types of Technical Customer Support jobs in Florida are:
What cities in Florida are hiring for Technical Customer Support jobs? Cities in Florida with the most Technical Customer Support job openings:
Technical Customer Support jobs near you
Infographic showing various Technical Customer Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $28,652 per year, or $13.8 per hour.

Customer Support Specialist

Stax

Orlando, FL • On-site

$24/hr

Full-time

Re-posted 24 days ago

Job description

Full-time

Description

We’re proud to share that our Customer Support team earned Bronze in the Stevie® Awards for Front-Line Customer Service Team of the Year - a recognition that highlights our people-first mindset and relentless commitment to our clients.

At Stax, Customer Support isn’t just about answering questions. It’s about empowering businesses, solving real problems, and delivering every interaction with both knowledge and heart. Come be part of a team that’s nationally recognized, deeply collaborative, and dedicated to raising the bar for customer experience every single day.

As a Customer Support Specialist, your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant ­facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with basic technical issues and questions relating to our payment solutions platforms. You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of customers’ payment processing infrastructure, which may include third-party systems in addition to Stax systems.

Key Responsibilities & Objectives

  • Monitoring incoming call queue and answer an average of 300/mon incoming calls promptly and professionally
  • Maintain an average call handle time of 20 minutes
  • Handle calls related but not limited to:
    • Login Help
    • Basic Transaction Research
    • Basic Deposit Research
    • General Inquiries
    • Basic StaxPay How To’s/Walk Throughs
    • Billing Tickets (Fee Opt Outs)
    • StaxPay Troubleshooting
    • Basic Terminal Troubleshooting
  • Maintain KPIs as set forth by support leaders
  • Responding to customer support requests in a timely manner
  • Diagnose/troubleshoot basic technical issues across hardware and software platforms
  • Identify workarounds and resolutions to basic technical issues
  • Proactively coordinate troubleshooting efforts across multiple 3rd party vendors in the customer tech stack to provide full end-to-end troubleshooting including systems outside of Stax’s control
  • Identifying hardware and software solutions
  • Maintain high data hygiene on your work in all internal systems
  • Provide feedback to help identify trends and potential process improvements or customer experience improvements
  • Effectively investigate and diagnose customer problems, including problems involving data and systems of third parties such as back-end processors or banking partners
  • May be assigned weekend and evening shifts
  • Other duties as assigned

Requirements

  • 2+ years working with customers
  • Excellent communication skills, to work within team and customer relations
  • Strong customer empathy and the ability to de escalate in emotional situations
  • Technical or financial support experience
  • Excellent phone etiquette
  • Ability to work under pressure in fast-paced environment and prioritize workload
  • Comfortable with standard business software (Microsoft Office, Google, etc)
  • Solution­ oriented with the ability to think strategically and creatively in decision ­making
  • Strong work ethic
  • Coachable and able to take direction and feedback well, yet being forward­ thinking to challenge the status quo
  • Strong attention to detail
  • Bilingual - Fluent in English and Spanish a plus

Join an award-winning team and help us redefine Customer Support in financial services.

Salary Description
$24/hr

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