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Technical Customer Support information

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$10

$17

$28

How much do technical customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical customer support in Ohio is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $21.01 per hour, depending on experience, location, and employer.

What are common challenges faced by technical customer support professionals, and how can they be managed effectively?

Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.

What is the difference between Technical Customer Support vs Technical Support Specialist?

AspectTechnical Customer SupportTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ are commonSimilar credentials, often with specialized certifications depending on the industry
Work EnvironmentCustomer service centers, call centers, remote supportIT departments, technical service teams, remote or on-site
Employer & Industry UsageTech companies, telecom, software firmsIT service providers, hardware companies, software firms
Common Search & ComparisonYes, often compared for support roles involving customer interactionYes, but more technical and problem-solving focused

Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.

What is technical customer support?

Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.

What are the key skills and qualifications needed for technical customer support?

To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.
What are the most commonly searched types of Technical Customer Support jobs in Ohio? The most popular types of Technical Customer Support jobs in Ohio are:
Technical Customer Support jobs near you
Infographic showing various Technical Customer Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,451 per year, or $17.5 per hour.

Technical Customer Service Representative

AGCO

Aurora, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

AGCO rating

8.8

Company rating: 8.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

43rd of 487 rated machine equipment manufacturers

Job description

Technical Customer Service Representative

Date: Jul 25, 2026

Req ID: 103661

Location:

Aurora, OH, US

Workplace Type: Onsite

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today!

Sparex (a division of AGCO) is currently seeking a Technical Customer Service Rep to join our US team in Aurora, OH. The Technical Customer Service Rep will be responsible for working with dealers on inquiries related to agricultural part applicability and fitment for all makes of tractors and implements. The Technical Customer Service Rep will also work on part returns from dealers and provide technical oversight on inbound products.

Your Impact:

  • Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories. Review and authorize dealer return requests

  • Interface with dealers and freight carriers on shipping damage issues. Work with suppliers on technical product defect issues

  • Assist the inbound warehouse team with technical expertise as part of the inbound QA process.

  • Provide guidance to the marketing team specific to technical aspects of agricultural parts

  • Work with the product manager and sales manager on new product ideas based on interactions with dealers.

Your Experience and Qualifications:

  • A minimum of 3 years of Customer support or Technical Customer Service experience.

  • High School diploma required

  • Proficient in using Microsoft Excel

  • Exposure to agricultural, automotive or OE industries

  • Experience at an agricultural dealership a plus

Your Benefits:

  • Health care and wellness plans

  • Dental and vision plans

  • Flexible and virtual work options (where available)

  • 401(k) Savings Plan with company match

  • Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price

  • Paid holidays and paid time off

  • Health savings and flexible spending accounts

  • Reimbursement for continuing education

  • Life insurance and other supplemental insurance plans

Your Workplace:

This role follows Sparex (a division of AGCO)'s on-site work model, with employees primarily working from an USA Aurora a minimum of 5 days per week to support collaboration and teamwork.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join us as we bring agriculture into the future and apply now!

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Job Segment: Sustainable Agriculture, Customer Service Representative, Warehouse, QA, Agriculture, Customer Service, Manufacturing, Quality

What AGCO employees say

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About AGCO

Sourced by ZipRecruiter

AGCO is a global leader in the design, manufacture and distribution of agricultural equipment with a dynamic portfolio of exciting brands such as Fendt, Massey Ferguson, and Gleaner which deliver innovative and efficient solutions to farmers in North America through a comprehensive product line-up and smart farming software solutions.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

Year founded

1990

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