A minimum of 3 years of Customer support or Technical Customer Service experience. * High School diploma required * Proficient in using Microsoft Excel * Exposure to agricultural, automotive or OE ...
A minimum of 3 years of Customer support or Technical Customer Service experience. * High School diploma required * Proficient in using Microsoft Excel * Exposure to agricultural, automotive or OE ...
A minimum of 3 years of Customer support or Technical Customer Service experience. * High School diploma required * Proficient in using Microsoft Excel * Exposure to agricultural, automotive or OE ...
A minimum of 3 years of Customer support or Technical Customer Service experience. * High School diploma required * Proficient in using Microsoft Excel * Exposure to agricultural, automotive or OE ...
A minimum of 3 years of Customer support or Technical Customer Service experience. * High School diploma required * Proficient in using Microsoft Excel * Exposure to agricultural, automotive or OE ...
A minimum of 3 years of Customer support or Technical Customer Service experience. * High School diploma required * Proficient in using Microsoft Excel * Exposure to agricultural, automotive or OE ...
A minimum of 3 years of Customer support or Technical Customer Service experience. * High School diploma required * Proficient in using Microsoft Excel * Exposure to agricultural, automotive or OE ...
A minimum of 3 years of Customer support or Technical Customer Service experience. * High School diploma required * Proficient in using Microsoft Excel * Exposure to agricultural, automotive or OE ...
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Automotive Technical Support & Customer Service Specialist
Streetsboro, OH · On-site
$20 - $25/hr
Stainless Works is looking for a Technical Customer Support Specialist who understands performance vehicles and thrives in a fast-paced manufacturing environment. You will serve as the primary link ...
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Automotive Technical Support & Customer Service Specialist
Streetsboro, OH · On-site
$20 - $25/hr
Stainless Works is looking for a Technical Customer Support Specialist who understands performance vehicles and thrives in a fast-paced manufacturing environment. You will serve as the primary link ...
New
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and ...
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and ...
Customer Service Representative | Technical Support
Columbus, OH · On-site
$20 - $27.80/hr
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and ...
Customer Service Representative | Technical Support
Columbus, OH · On-site
$20 - $27.80/hr
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and ...
Customer Service Representative | Technical Support
North Canton, OH · On-site
$20 - $25.25/hr
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and ...
Customer Service Representative | Technical Support
North Canton, OH · On-site
$20 - $25.25/hr
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and ...
... plan support, continuous client contact during testing, and creation of cost proposals. This ... Provide technical expertise to customers on weathering/corrosion testing plans and provide ...
... plan support, continuous client contact during testing, and creation of cost proposals. This ... Provide technical expertise to customers on weathering/corrosion testing plans and provide ...
Support dealers, distributors, and sales representatives with technical product information and training. * Resolve customer concerns or complaints professionally and efficiently while delivering ...
Support dealers, distributors, and sales representatives with technical product information and training. * Resolve customer concerns or complaints professionally and efficiently while delivering ...
... plan support, continuous client contact during testing, and creation of cost proposals. This ... Provide technical expertise to customers on weathering/corrosion testing plans and provide ...
... plan support, continuous client contact during testing, and creation of cost proposals. This ... Provide technical expertise to customers on weathering/corrosion testing plans and provide ...
... plan support, continuous client contact during testing, and creation of cost proposals. This ... Provide technical expertise to customers on weathering/corrosion testing plans and provide ...
... plan support, continuous client contact during testing, and creation of cost proposals. This ... Provide technical expertise to customers on weathering/corrosion testing plans and provide ...
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Technical Customer Service Representative
Dayton, OH · On-site
$17 - $19/hr
Qualifications * 3 or more years of experience in customer service or a technical support role ... Proven ability to manage high-volume data entry with minimal errors. * Strong proficiency in CRM, ...
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Technical Customer Service Representative
Dayton, OH · On-site
$17 - $19/hr
Qualifications * 3 or more years of experience in customer service or a technical support role ... Proven ability to manage high-volume data entry with minimal errors. * Strong proficiency in CRM, ...
New
Customer Service Representative | Technical Support
Columbus, OH · On-site
$15 - $20.25/hr
Responsibilities As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic ...
Customer Service Representative | Technical Support
Columbus, OH · On-site
$15 - $20.25/hr
Responsibilities As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic ...
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Columbus, OH · On-site
$19/hr
We take pride in creating long-term customer relationships and cultivating a workplace where ... About the Role We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT ...
New
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Columbus, OH · On-site
$19/hr
We take pride in creating long-term customer relationships and cultivating a workplace where ... About the Role We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT ...
New
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Columbus, OH · On-site
$19/hr
We take pride in creating long-term customer relationships and cultivating a workplace where ... About the Role We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT ...
New
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Columbus, OH · On-site
$19/hr
We take pride in creating long-term customer relationships and cultivating a workplace where ... About the Role We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT ...
New
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Columbus, OH · On-site
$19/hr
We take pride in creating long-term customer relationships and cultivating a workplace where ... About the Role We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT ...
New
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Columbus, OH · On-site
$19/hr
We take pride in creating long-term customer relationships and cultivating a workplace where ... About the Role We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT ...
New
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Plain City, OH · On-site
$19/hr
We take pride in creating long-term customer relationships and cultivating a workplace where ... About the Role We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT ...
Posted today
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Plain City, OH · On-site
$19/hr
We take pride in creating long-term customer relationships and cultivating a workplace where ... About the Role We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT ...
Posted today
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Columbus, OH · On-site
$19/hr
We take pride in creating long-term customer relationships and cultivating a workplace where ... About the Role We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT ...
New
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Columbus, OH · On-site
$19/hr
We take pride in creating long-term customer relationships and cultivating a workplace where ... About the Role We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT ...
New
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Galloway, OH · On-site
$19/hr
We take pride in creating long-term customer relationships and cultivating a workplace where ... About the Role We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT ...
New
TECHNICAL SUPPORT REPRESENTATIVE - FULL-TIME
Galloway, OH · On-site
$19/hr
We take pride in creating long-term customer relationships and cultivating a workplace where ... About the Role We are seeking self‑motivated, results‑driven FULL-TIME TECHNICAL SUPPORT ...
New
Technical Customer Support information
See Ohio salary details
$10.28 - $11.93
13% of jobs
$12.86 is the 25th percentile. Wages below this are outliers.
$11.93 - $13.57
22% of jobs
$13.57 - $15.21
10% of jobs
The median wage is $15.84 / hr.
$15.21 - $16.85
14% of jobs
$16.85 - $18.49
9% of jobs
$20.13 is the 75th percentile. Wages above this are outliers.
$18.49 - $20.13
7% of jobs
$20.13 - $21.77
6% of jobs
$21.77 - $23.41
6% of jobs
$23.41 - $25.06
5% of jobs
$25.06 - $26.70
4% of jobs
$26.70 - $28.34
3% of jobs
$10
$17
$28
How much do technical customer support jobs pay per hour?
As of Aug 26, 2026, the average hourly pay for technical customer support in Ohio is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $21.01 per hour, depending on experience, location, and employer.
What is technical customer support?
Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.
What are the key skills and qualifications needed for technical customer support?
To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.
What are common challenges faced by technical customer support professionals, and how can they be managed effectively?
Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.
What is the difference between Technical Customer Support vs Technical Support Specialist?
| Aspect | Technical Customer Support | Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically an associate degree or equivalent, certifications like CompTIA A+ are common | Similar credentials, often with specialized certifications depending on the industry |
| Work Environment | Customer service centers, call centers, remote support | IT departments, technical service teams, remote or on-site |
| Employer & Industry Usage | Tech companies, telecom, software firms | IT service providers, hardware companies, software firms |
| Common Search & Comparison | Yes, often compared for support roles involving customer interaction | Yes, but more technical and problem-solving focused |
Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.
What are the most commonly searched types of Technical Customer Support jobs in Ohio?
The most popular types of Technical Customer Support jobs in Ohio are:
Technical Customer Service Representative
Aurora, OH • On-site
AGCO •
Manufacturing • 10K+ employees10,000+ employees
8.8
Based on 28 frontline employees who took The Breakroom Quiz
46th of 495 rated machine equipment manufacturers
Great coworkers
People enjoy working here
Good employer
Recommended by parents
Respectful managers
Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 10 days ago
Job description
Technical Customer Service Representative
Date: Jul 25, 2026
Req ID: 103661
Location:
Aurora, OH, US
Workplace Type: Onsite
Employment Duration: Permanent
Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today!
Sparex (a division of AGCO) is currently seeking a Technical Customer Service Rep to join our US team in Aurora, OH. The Technical Customer Service Rep will be responsible for working with dealers on inquiries related to agricultural part applicability and fitment for all makes of tractors and implements. The Technical Customer Service Rep will also work on part returns from dealers and provide technical oversight on inbound products.
Your Impact:
-
Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories. Review and authorize dealer return requests
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Interface with dealers and freight carriers on shipping damage issues. Work with suppliers on technical product defect issues
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Assist the inbound warehouse team with technical expertise as part of the inbound QA process.
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Provide guidance to the marketing team specific to technical aspects of agricultural parts
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Work with the product manager and sales manager on new product ideas based on interactions with dealers.
Your Experience and Qualifications:
-
A minimum of 3 years of Customer support or Technical Customer Service experience.
-
High School diploma required
-
Proficient in using Microsoft Excel
-
Exposure to agricultural, automotive or OE industries
-
Experience at an agricultural dealership a plus
Your Benefits:
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Health care and wellness plans
-
Dental and vision plans
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Flexible and virtual work options (where available)
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401(k) Savings Plan with company match
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Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
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Paid holidays and paid time off
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Health savings and flexible spending accounts
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Reimbursement for continuing education
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Life insurance and other supplemental insurance plans
Your Workplace:
This role follows Sparex (a division of AGCO)’s on‑site work model, with employees primarily working from an USA Aurora a minimum of 5 days per week to support collaboration and teamwork.
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.
Join us as we bring agriculture into the future and apply now!
AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Job Segment: Customer Service Representative, Sustainable Agriculture, QA, Quality Assurance, Customer Service, Agriculture, Quality, Technology
About AGCO
Sourced by ZipRecruiter
AGCO is a global leader in the design, manufacture and distribution of agricultural equipment with a dynamic portfolio of exciting brands such as Fendt, Massey Ferguson, and Gleaner which deliver innovative and efficient solutions to farmers in North America through a comprehensive product line-up and smart farming software solutions.
Industry
Manufacturing
Company size
10,000+ Employees
Headquarters location
Duluth, GA, US
Year founded
1990
