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Technical Customer Support Jobs in Ohio (NOW HIRING)

Dawson

Customer Support Specialist

Columbus, OH

$18 - $20/hr

Customer Support Specialist Outdoor Power Equipment $18.00-$20.00 per hour Monday-Friday, 8:30am-5 ... Familiarity with CRM tools and basic troubleshooting steps for mechanical or technical products ...

Dawson

Be Seen First

Customer Support Specialist

Columbus, OH · On-site

$18 - $20/hr

Customer Support Specialist Outdoor Power Equipment $18.00-$20.00 per hour Monday-Friday, 8:30am-5 ... Familiarity with CRM tools and basic troubleshooting steps for mechanical or technical products ...

Dawson

Be Seen First

Customer Support Specialist

Columbus, OH · On-site

$18 - $20/hr

Customer Support Specialist Outdoor Power Equipment $18.00-$20.00 per hour Monday-Friday, 8:30am-5 ... Familiarity with CRM tools and basic troubleshooting steps for mechanical or technical products ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff ... TECHNICAL SKILLS * Application knowledge and skill for computer data entry * Application knowledge ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff ... TECHNICAL SKILLS * Application knowledge and skill for computer data entry * Application knowledge ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The ... While providing the highest level of customer service, the Service Desk Chat Agent answers incoming ...

Area Temps

Customer Support Representative

Westlake, OH · On-site

$20/hr

A manufacturing company is offering an immediate full-time opportunity for a Customer Support ... technical, skilled trades, industrial and professional staffing solutions. We measure our success ...

Belcan

Customer Support Associate IV

Milford, OH · On-site

$22 - $24/hr

Customer Support Associate IV Job Number: 366419 Category: Help Desk / Support Description: Job ... Communicate with Client Plants, Client Warehouses, Supply Chain, Shipping, Sales, Technical Service ...

Milacron

Technical Sales Support Engineer

Batavia, OH · On-site

Milacron is looking for a LPIM Sales -Technical Support Specialist to join our team in Batavia ... proposal prep, and post-sale customer support Develop customer proposals and presentations ...

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Showing results 21-40

All JobsTechnical Customer Support JobsTechnical Customer Support Jobs in Ohio

Technical Customer Support information

See Ohio salary details

$10

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How much do technical customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical customer support in Ohio is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $21.01 per hour, depending on experience, location, and employer.

What are common challenges faced by technical customer support professionals, and how can they be managed effectively?

Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues over the phone or chat, managing high volumes of customer inquiries, and communicating technical information to non-technical users. To manage these effectively, it's important to stay patient, use clear and simple language, and leverage team knowledge bases or escalation procedures when needed. Building strong problem-solving skills and continuously updating product knowledge can also make handling these challenges more manageable and rewarding.

What is the difference between Technical Customer Support vs Technical Support Specialist?

AspectTechnical Customer SupportTechnical Support Specialist
Required CredentialsTypically an associate degree or equivalent, certifications like CompTIA A+ are commonSimilar credentials, often with specialized certifications depending on the industry
Work EnvironmentCustomer service centers, call centers, remote supportIT departments, technical service teams, remote or on-site
Employer & Industry UsageTech companies, telecom, software firmsIT service providers, hardware companies, software firms
Common Search & ComparisonYes, often compared for support roles involving customer interactionYes, but more technical and problem-solving focused

Technical Customer Support and Technical Support Specialist roles overlap in credentials and work environment but differ mainly in focus. Technical Customer Support emphasizes customer interaction and troubleshooting, while Technical Support Specialists often handle more complex technical issues within organizations.

What is technical customer support?

Technical Customer Support professionals assist customers by troubleshooting and resolving technical issues related to a company's products or services. They serve as the main point of contact for customers experiencing problems, providing solutions via phone, email, chat, or remote access tools. These roles require strong technical knowledge, communication skills, and the ability to explain complex concepts in simple terms. Technical Customer Support may also escalate complex issues to engineering teams and document solutions for future reference.

What are the key skills and qualifications needed for technical customer support?

To thrive as a Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the company's products or services, and typically a background in information technology or a related field. Familiarity with ticketing systems like Zendesk or Salesforce, remote support tools, and sometimes certifications like CompTIA A+ are common requirements. Outstanding communication, patience, and problem-solving skills help specialists address customer issues efficiently and build rapport. These competencies are crucial to resolving technical problems quickly while ensuring a positive customer experience and upholding company reputation.
What are the most commonly searched types of Technical Customer Support jobs in Ohio? The most popular types of Technical Customer Support jobs in Ohio are:
Technical Customer Support jobs near you
Infographic showing various Technical Customer Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,451 per year, or $17.5 per hour.

TASKI Technical Customer Service Representative

Solenis

Toledo, OH • On-site

$52K - $77K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Solenis rating

8.2

Company rating: 8.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

30th of 100 rated chemical manufacturers

Job description

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
For additional information about Solenis, please visit www.solenis.com or follow us on social media.
We are seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join our team. In this role, the successful candidate will serve as a primary point of contact for customers and internal teams regarding ordering and service support for TASKI and NSS equipment. This position plays a key role in delivering exceptional after-sales service, diagnosing technical issues, and ensuring customer satisfaction throughout the service lifecycle.
Key Responsibilities
  • Deliver outstanding customer service through accurate information, timely responses, and ownership of inquiries.
  • Maintain strong technical knowledge of TASKI and NSS equipment and parts.
  • Communicate with customers via phone, email, chat, and remote support tools to assess and resolve equipment issues.
  • Collaborate with Technical Specialists, Distributors, Sales Professionals, and third-party service providers.
  • Process orders and dispatch service calls in compliance with company policies.
  • Advise customers on warranty coverage, return policies, and service procedures.
  • Promote after-sales services and products through upselling techniques.
  • Conduct follow-up calls and satisfaction surveys to ensure service resolution and customer satisfaction.
  • Utilize systems such as SAP, Salesforce, Microsoft 365, Intellitrail, and remote support tools.
  • Participate in ongoing learning and development activities (minimum of 100 hours per year).

Required Qualifications
  • 1-3 years of experience in a technical support, customer service, or related role preferred.
  • Strong communication and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency with CRM and ERP systems.
  • High School Diploma or equivalent.

#Onsite
We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.
Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com
The expected compensation range for this position is between $52,760.00 and $77,374.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

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