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Remote Salesforce Support Jobs in Florida (NOW HIRING)

... fully remote position . Team members work remotely while collaborating with business stakeholders, technical teams, and end users across the organization to support and enhance our Salesforce ...

... in Salesforce. * Support the Field Manager in planning and hosting recruitment events in the ... Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

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Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are the most commonly searched types of Salesforce Support jobs in Florida?

The most popular types of Salesforce Support jobs in Florida are:

What cities in Florida are hiring for Remote Salesforce Support jobs?

Cities in Florida with the most Remote Salesforce Support job openings:

Infographic showing various Remote Salesforce Support job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Salesforce Solution Architect

Booz Allen Hamilton, Inc.

Melbourne, FL • On-site, Remote

$64 - $79.25/hr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 4 days ago


Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

11th of 72 rated business consultants


Job description


Remote Work:
Hybrid
Job Number:
R0248331
Location:
Melbourne,FL,US
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Salesforce Solution Architect
The Opportunity:
At a certain point, experience-based system design can start to look like clairvoyance. When you've developed so many systems that you can not only orchestrate the best solution for any technology-based challenge, but you can also anticipate and preempt future issues, you're a solutions architect. You've evolved your skills into strategy through a long path of software development accomplishments and the curiosity to understand how all the pieces of an IT ecosystem fit together. Are you ready to use your combination of knowledge, skill, and experience to take on the toughest challenges in federal health?
As a Salesforce Solution Architect on our team, you'll translate your customer's IT needs and future goals into a plan by designing scalable, secure, and high-performing Salesforce solutions. You'll lead architectural and technical strategy across CRM, cloud, and data systems to help transform the way organizations operate, including enterprise system integrations, cloud migrations, and modernizing legacy systems. By working closely with engineering, product, cybersecurity, and data teams, you will ensure seamless integration and delivery of impactful solutions while mentoring the next generation of innovators. Work with us and help shape the future of enterprise technology.
Join us. The world can't wait.
You Have:
  • Experience in enterprise-level software architecture, delivery, or application modernization projects
  • Experience with software delivery
  • Experience in Salesforce architecture, solution design, configuration, and customization within complex enterprise environments
  • Experience with MuleSoft integration strategies, API-led connectivity frameworks, and implementation of scalable and secure integration solutions
  • Experience using AI tooling to identify efficiencies in your work
  • Knowledge of Service Cloud, Experience Cloud, and Salesforce platform development, including configuration versus custom code decisions, governance frameworks, data migration strategies, and integration patterns
  • Ability to align business requirements with technical architecture, delivering solutions that meet scalability, security, reliability, and maintainability standards, and provide technical leadership, including guiding development teams, conducting code reviews, and enforcing architectural standards
  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
  • Bachelor's degree
  • Salesforce Application Architect Certification

Nice If You Have:
  • Experience with cloud platforms such as AWS or Azure
  • Experience with Lambda, API Gateway, Azure Functions, or Logic Apps
  • Experience with DevOps practices, including building and managing CI/CD pipelines, automating deployments, and optimizing delivery processes for cloud-based applications
  • Experience with data engineering and analytics platforms such as Databricks or Snowflake, including building pipelines, performing ETL processes, and enabling enterprise-scale reporting
  • Experience with Salesforce Public Sector Solutions (PSS)
  • Ability to design and implement scalable, secure, and reliable architectures for cloud applications
  • Ability to collaborate across teams and articulate technical solutions to non-technical stakeholders
  • Bachelor's degree in a Computer Science, Information Systems, or Software Engineering field
  • Salesforce System Architect, Salesforce Public Sector Solutions Accredited Professional, Salesforce Omnistudio Developer, MuleSoft Platform Architect, or MuleSoft Integration Architect Certification

Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914