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Remote Salesforce Support Jobs in Florida (NOW HIRING)

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Salesforce Architect ( remote ) ( remote )

Orlando, FL · On-site +1

$64.25 - $79.75/hr

Salesforce architects are responsible for designing and building custom applications on the ... Designing system architectures that support business processes and improve performance, scalability ...

Eitacies Inc

Salesforce QA Engineer

Tampa, FL · Remote

Remote (U.S. Only) Employment Type: Contract-to-Hire Job Overview We are looking for a Salesforce QA Engineer to support testing efforts across Salesforce platforms. The ideal candidate will have ...

IMEG

Saleforce Product Owner

Jacksonville, FL · On-site +1

$95K - $115K/yr

IMEG is hiring a Salesforce Product Owner in Rock Island, IL, to drive the development and ... supported, and your work truly matters. Locations available: Rock Island, IL Remote U.S. (all ...

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Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

Are there remote Salesforce jobs?

Yes, remote Salesforce support jobs are available and often involve assisting users with Salesforce platform issues, troubleshooting, and providing technical support. These roles typically require knowledge of Salesforce tools, certifications, and strong communication skills, and they can be performed from home or any remote location.

Is Salesforce laying off 4000 employees?

There are no publicly confirmed reports of Salesforce laying off 4,000 employees. Salesforce, including roles like Remote Salesforce Support, has experienced workforce changes in the past, but specific layoffs of that scale have not been verified. Job seekers should refer to official company statements or reputable news sources for accurate updates.

What are some common challenges faced by professionals in a Remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

Does Salesforce let you work remotely?

Salesforce support roles, including Salesforce Support, often offer remote work options depending on the company and position. Many companies using Salesforce also provide remote or hybrid work arrangements for support and administrative roles, especially with the increasing adoption of remote work tools and cloud-based platforms. Candidates should review specific job postings for remote work policies and required skills such as Salesforce certifications and support tools.

What are the key skills and qualifications needed to thrive as a Remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.

How much do entry level Salesforce remote jobs pay?

Entry-level remote Salesforce support roles typically offer salaries ranging from $50,000 to $70,000 annually, depending on location, company, and candidate skills. Certifications like Salesforce Administrator can enhance earning potential, and some positions may include benefits such as flexible schedules or training opportunities.
What are the most commonly searched types of Salesforce Support jobs in Florida? The most popular types of Salesforce Support jobs in Florida are:
What are popular job titles related to Remote Salesforce Support jobs in Florida? For Remote Salesforce Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Salesforce Support jobs in Florida look for? The top searched job categories for Remote Salesforce Support jobs in Florida are:
What cities in Florida are hiring for Remote Salesforce Support jobs? Cities in Florida with the most Remote Salesforce Support job openings:
Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in Florida as of June 2026, with employment types broken down into 45% Full Time, and 55% Part Time. Highlights an 77% Physical, 5% Hybrid, and 18% Remote job distribution.
Sr. Salesforce Business Analyst

Sr. Salesforce Business Analyst

HTC Global Services

Fort Myers, FL • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Job Title

Senior Salesforce Business Analyst

Overview / Summary

We are seeking a Senior Salesforce Business Analyst with strong experience translating business needs into actionable Salesforce solutions. The ideal candidate will work closely with business stakeholders, Salesforce technical teams, and cross-functional groups to gather requirements, improve processes, support system enhancements, and ensure successful Salesforce delivery in Agile/Product-led environments.

Key Responsibilities
  • Understand business needs and convert them into clear, actionable requirements for Salesforce enhancements
  • Conduct interviews, workshops, and surveys to gather user and business input
  • Analyze current processes and identify improvement opportunities using Salesforce capabilities
  • Own and manage business requirements, user stories, functional specifications, and acceptance criteria
  • Maintain documentation for workflows, data models, and system integrations
  • Collaborate with Salesforce Admins, Developers, and Architects to design scalable and efficient solutions
  • Translate business requirements into Salesforce configurations, including objects, fields, page layouts, and flows
  • Define test cases and participate in User Acceptance Testing (UAT), test scenarios, and business sign-off
  • Validate solutions to ensure requirements are met and deployments are bug-free
  • Serve as the liaison between technical teams and business stakeholders
  • Provide user training, create user manuals, and support end-users post-implementation
  • Define reporting requirements and assist with dashboards and reports
  • Ensure data accuracy and integrity across Salesforce
  • Support change management initiatives and user adoption strategies
  • Identify and recommend Salesforce enhancements aligned with evolving business needs
  • Understand integration points between Salesforce and external systems such as ERP and marketing tools
  • Work with technical teams to ensure secure and accurate data flows between systems
Required Qualifications
  • Strong understanding of Salesforce architecture, data model, automation, and security concepts
  • Proven experience leading requirements for multi-team or multi-cloud Salesforce programs
  • 6+ years of Business Analysis experience with deep, hands-on Salesforce delivery exposure
  • Experience working in Agile and Product-led delivery environments

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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