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Amazon Live Chat Support Jobs in Florida (NOW HIRING)

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.

Mishimoto

Customer Experience Specialist

Orlando, FL · On-site

$16.50 - $20.75/hr

Most of the day you'll have a phone call coming in, a live chat support session, and three to four web pages open all at once. You are comfortable switching gears. * A strong sense of empathy. You ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Windstar Cruises

Chat Lead

Miami, FL · On-site

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

AppWork

Client Support Specialist

Saint Petersburg, FL · On-site

$17 - $23/hr

Triage and resolve client support tickets logged in HubSpot or escalated from live chat, responding on the CSM's behalf when directed. * Investigate issues thoroughly -- logs, screenshots ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Global Channel Management

Customer Svc Rep

Tallahassee, FL · On-site

$13.75 - $18.75/hr

... support a plus * 40 hours weekly, 8-5 * Customer service * Call center * Data entry * Must have ... Respond to customer inquiries via phone, email, live chat, and social media. * Listen to customer ...

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All JobsAmazon Live Chat Support JobsAmazon Live Chat Support Jobs in Florida

Amazon Live Chat Support information

What is an Amazon Live Chat Support?

An Amazon Live Chat Support job involves assisting customers through real-time online chat. Agents help answer inquiries, resolve issues, provide order updates, and guide customers through troubleshooting steps. This role requires strong communication skills, multitasking abilities, and a customer-focused approach. It's a remote-friendly position in many cases, offering flexible work schedules.

What does an Amazon Live Chat Support do?

A typical day for an Amazon Live Chat Support representative involves handling customer inquiries through real-time chat, assisting with orders, product information, returns, and troubleshooting concerns. You’ll manage multiple chat sessions simultaneously, ensuring timely and accurate responses while documenting interactions in Amazon's internal systems. Collaboration with other support teams, such as technical or escalation departments, may be required to resolve more complex issues. The role is fast-paced and requires you to adapt quickly to changing customer needs, but also offers opportunities to develop communication skills and gain experience in a large, customer-focused organization.

What are the key skills and qualifications needed to thrive in Amazon Live Chat Support?

To succeed as an Amazon Live Chat Support representative, you need strong customer service skills, quick typing abilities, problem-solving aptitude, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat software, and basic troubleshooting tools is often required. Excellent written communication, patience, and the ability to multitask under pressure are crucial soft skills. These qualifications are essential for efficiently resolving customer inquiries and maintaining Amazon's standards for prompt, high-quality support.

How to get an Amazon Live Chat Support job?

To get an Amazon Live Chat Support job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and customer service experience. Preparing a tailored resume highlighting relevant skills and completing any required assessments can improve chances. Familiarity with Amazon's systems and a flexible schedule are also beneficial for this role.

What are the most commonly searched types of Amazon Live Chat Support jobs in Florida?

The most popular types of Amazon Live Chat Support jobs in Florida are:

What are popular job titles related to Amazon Live Chat Support jobs in Florida?

For Amazon Live Chat Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Amazon Live Chat Support jobs in Florida look for?

The top searched job categories for Amazon Live Chat Support jobs in Florida are:

What cities in Florida are hiring for Amazon Live Chat Support jobs?

Cities in Florida with the most Amazon Live Chat Support job openings:

Amazon Live Chat Support jobs near you
Infographic showing various Amazon Live Chat Support job openings in Florida as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 69% In-person, 9% Hybrid, and 22% Remote job distribution.

Chat Support Representative II

Positive Behavior Steps

Miami, FL • Remote

$16.25 - $20.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Positive Behavior Steps is seeking an experienced and customer-focused Chat Support Representative II to provide professional assistance through live chat and digital communication channels. This role is responsible for handling more complex customer inquiries, resolving issues efficiently, and ensuring a positive experience while maintaining company standards.


Location: United States (Remote)

Key Responsibilities

  • Respond to customer inquiries through live chat and digital communication platforms.

  • Provide accurate information and assistance regarding company services and processes.

  • Handle escalated or complex customer concerns and determine appropriate resolutions.

  • Maintain a professional, empathetic, and solution-oriented communication style.

  • Document customer interactions and update records accurately.

  • Manage multiple conversations while maintaining response quality and attention to detail.

  • Coordinate with internal teams when additional support or escalation is required.

  • Follow established policies, procedures, and confidentiality requirements.

  • Identify recurring customer concerns and communicate trends to management.

  • Assist with mentoring or supporting entry-level chat representatives when needed.

  • Meet established service, response-time, quality, and productivity standards.

Qualifications

  • High school diploma or equivalent required; additional education is a plus.

  • Previous customer service, chat support, administrative, or help-desk experience preferred.

  • Experience handling escalated customer inquiries is an advantage.

  • Excellent written communication, typing, and interpersonal skills.

  • Strong problem-solving and critical-thinking abilities.

  • Comfortable working with computers, chat platforms, email, databases, and standard office software.

  • Ability to multitask and prioritize effectively in a remote environment.

  • Strong attention to detail and organizational skills.

  • Dependable, professional, and able to work independently.

Equal Employment Opportunity

Positive Behavior Steps is an Equal Employment Opportunity (EEO) employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

We encourage qualified individuals from all backgrounds to apply and are committed to maintaining a professional, inclusive, and respectful workplace.