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Amazon Live Chat Support Jobs in Florida (NOW HIRING)

exhibitDEAL

Be Seen First

Customer Service Associate

North Miami Beach, FL · On-site

$20 - $22/hr

Support order fulfillment and project coordination * Assist customers via phone, email, and live chat * Support warranty claims, returns, and issue resolution * Assist sales team with follow-ups and ...

exhibitDEAL

Be Seen First

Customer Service Associate

North Miami Beach, FL · On-site

$20 - $22/hr

Support order fulfillment and project coordination * Assist customers via phone, email, and live chat * Support warranty claims, returns, and issue resolution * Assist sales team with follow-ups and ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.

Mishimoto

Customer Experience Specialist

Orlando, FL

$16.50 - $20.75/hr

Most of the day you'll have a phone call coming in, a live chat support session, and three to four web pages open all at once. You are comfortable switching gears. * A strong sense of empathy. You ...

Windstar Cruises

Chat Lead

Miami, FL · On-site

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

AppWork

Client Support Specialist

Saint Petersburg, FL · On-site

$17 - $23/hr

Triage and resolve client support tickets logged in HubSpot or escalated from live chat, responding on the CSM's behalf when directed. * Investigate issues thoroughly -- logs, screenshots ...

Life Surge

Student Support Specialist

Palmetto, FL · On-site

$16.25 - $22/hr

Passionately deliver prompt and professional response to students via phone, email, text chat, live ... Provide support activity, including resetting of passwords, software setup and internet ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Globalchannelmanagement

Customer Svc Rep

Tallahassee, FL

$13 - $14/hr

... support a plus * 40 hours weekly, 8-5 * Customer service * Call center * Data entry * Must have ... Respond to customer inquiries via phone, email, live chat, and social media. * Listen to customer ...

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Showing results 1-20

All JobsAmazon Live Chat Support JobsAmazon Live Chat Support Jobs in Florida

Amazon Live Chat Support information

What is an Amazon Live Chat Support?

An Amazon Live Chat Support job involves assisting customers through real-time online chat. Agents help answer inquiries, resolve issues, provide order updates, and guide customers through troubleshooting steps. This role requires strong communication skills, multitasking abilities, and a customer-focused approach. It's a remote-friendly position in many cases, offering flexible work schedules.

How to get an Amazon Live Chat Support job?

To get an Amazon Live Chat Support job, candidates should apply through Amazon's careers website, ensuring they meet the minimum requirements such as good communication skills and customer service experience. Preparing a tailored resume highlighting relevant skills and completing any required assessments can improve chances. Prior experience with chat tools or customer support platforms is often beneficial.

What does an Amazon Live Chat Support do?

A typical day for an Amazon Live Chat Support representative involves handling customer inquiries through real-time chat, assisting with orders, product information, returns, and troubleshooting concerns. You’ll manage multiple chat sessions simultaneously, ensuring timely and accurate responses while documenting interactions in Amazon's internal systems. Collaboration with other support teams, such as technical or escalation departments, may be required to resolve more complex issues. The role is fast-paced and requires you to adapt quickly to changing customer needs, but also offers opportunities to develop communication skills and gain experience in a large, customer-focused organization.

Does Amazon still offer live chat?

Amazon Live Chat Support roles typically involve providing real-time assistance to customers through online chat platforms. Amazon continues to offer live chat support as a customer service channel, and support agents often use tools like proprietary chat systems to assist shoppers efficiently.

What are the key skills and qualifications needed to thrive in Amazon Live Chat Support?

To succeed as an Amazon Live Chat Support representative, you need strong customer service skills, quick typing abilities, problem-solving aptitude, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat software, and basic troubleshooting tools is often required. Excellent written communication, patience, and the ability to multitask under pressure are crucial soft skills. These qualifications are essential for efficiently resolving customer inquiries and maintaining Amazon's standards for prompt, high-quality support.

What are the most commonly searched types of Amazon Live Chat Support jobs in Florida? The most popular types of Amazon Live Chat Support jobs in Florida are:
What are popular job titles related to Amazon Live Chat Support jobs in Florida? For Amazon Live Chat Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Amazon Live Chat Support jobs in Florida look for? The top searched job categories for Amazon Live Chat Support jobs in Florida are:
What cities in Florida are hiring for Amazon Live Chat Support jobs? Cities in Florida with the most Amazon Live Chat Support job openings:
Amazon Live Chat Support jobs near you
Infographic showing various Amazon Live Chat Support job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 66% In-person, and 34% Remote job distribution.

Shift Lead Supervisor - WordPress Support

Rocket.net

Jupiter, FL • On-site, Remote

Full-time

PTO

Posted 7 days ago

Job description

Description
Rocket.net is looking for a Shift Lead Supervisor to help lead our world-class WordPress Support team. This is a hands-on leadership role that combines technical support with team supervision and operational excellence.
As a Shift Lead Supervisor, you will continue providing expert technical assistance to customers while serving as the primary point of contact for your shift. You'll help coach and mentor Support Engineers, ensure service levels are met, oversee daily operations, and work closely with Support Management to maintain the exceptional customer experience Rocket.net is known for.
The ideal candidate is an experienced WordPress professional with strong technical skills, excellent communication abilities, and a passion for developing people and improving processes.
Responsibilities
Customer Support
  • Provide advanced technical support through Live Chat, support tickets, and Slack.
  • Handle complex WordPress, hosting, DNS, performance, and infrastructure-related issues.
  • Take ownership of customer escalations and ensure timely, high-quality resolutions.
  • Assist customers with WordPress migrations, DNS configuration, dashboard requests, and account-related inquiries.
  • Handle basic account, billing, and dashboard-related requests, including adding storage space, creating or expanding site containers, increasing bandwidth limits, and assisting customers with common account management tasks.
  • Deliver an exceptional customer experience with every interaction.
Team Leadership
  • Act as the Shift Lead for the assigned support team, ensuring smooth day-to-day operations.
  • Monitor support queues and workloads to ensure timely responses and balanced ticket distribution.
  • Provide guidance, coaching, and technical mentorship to Support Engineers during your shift.
  • Assist team members with troubleshooting difficult customer issues and technical escalations.
  • Ensure Standard Operating Procedures (SOPs) are consistently followed.
  • Help onboard and train new Support Engineers.
  • Foster a collaborative, positive, and customer-focused team environment.
Operations & Management
  • Partner closely with the Support Manager to ensure smooth day-to-day support operations and consistent service quality.
  • Report directly to the Support Manager, providing regular updates on shift performance, operational issues, customer escalations, and team concerns.
  • Oversee the health of Rocket.net's hosting infrastructure during assigned shifts by monitoring server status, service health, and platform alerts.
  • Identify, investigate, and coordinate responses to infrastructure incidents, escalating issues to Engineering, Systems, or the appropriate internal teams when necessary.
  • Monitor support metrics, response times, customer satisfaction, and operational efficiency to ensure service level objectives are consistently met.
  • Ensure support queues are properly managed and staffed throughout the shift.
  • Identify trends, recurring issues, and opportunities to improve support processes and customer experience.
  • Contribute to the development and maintenance of internal documentation, SOPs, and knowledge base articles.
  • Communicate important operational updates, incidents, and shift handoffs to management and cross-functional teams.
  • Serve as the primary operational lead during assigned shifts, making informed decisions to maintain platform stability and deliver exceptional customer support.
  • Enforce company policies, support procedures, and operational standards, ensuring team members consistently follow established guidelines and best practices.
  • Promote accountability by addressing policy violations, reinforcing expectations, and escalating performance or compliance concerns to the Support Manager when appropriate.

Requirements
  • 4+ years of WordPress support experience.
  • Previous experience leading, mentoring, or supervising a technical support team is highly preferred.
  • Excellent written and verbal communication skills (English).
  • Strong troubleshooting skills across WordPress, web hosting, DNS, caching, and Linux environments.
  • Experience with Live Chat and helpdesk platforms.
  • Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc.).
  • Knowledge of Linux command line (SSH) including WP-CLI.
  • Extensive experience troubleshooting WordPress.
  • Experience with Page Builders and caching plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
  • Experience optimizing WordPress websites is a plus.
  • Experience with PHP and custom WordPress development is a plus.
  • Knowledge of Redis, CDN, WAF, and page caching is a plus.
  • Strong organizational, coaching, and decision-making skills.
  • Ability to prioritize multiple tasks and remain calm in a fast-paced environment.

Benefits
So what are the advantages of working with a pretty amazing tech company?
  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!
Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.
Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.
We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

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