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Remote Zendesk Chat Support Jobs in Florida (NOW HIRING)

ESSENCE JOURNEY

Remote Customer Support Specialist

Orlando, FL · Remote

$16.75 - $22.75/hr

Job Summary We are seeking a professional and customer-focused Remote Customer Support Specialist ... Respond to customer inquiries through email, chat, and other communication channels. * Provide ...

Remotetravelcareers

Travel Customer Support

Miami, FL · Remote

$16.25 - $20.75/hr

We are seeking a remote Travel Customer Support representative to handle customer questions ... Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions ...

Advocate

Client Engagement Associate

Orlando, FL · Remote

Overview At Advocate, our mission is to empower Americans to obtain the government support they've ... This is a remote position and Advocate is currently a fully remote team. Advocate is an equal ...

Advocate

Client Engagement Associate

Orlando, FL · On-site +1

Overview At Advocate, our mission is to empower Americans to obtain the government support they've ... This is a remote position and Advocate is currently a fully remote team. Advocate is an equal ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

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Remote Zendesk Chat Support information

What is the difference between Remote Zendesk Chat Support vs Remote Live Chat Agent?

AspectRemote Zendesk Chat SupportRemote Live Chat Agent
Primary RoleManage customer interactions via Zendesk Chat platformHandle live chat inquiries across various platforms
Required SkillsZendesk platform knowledge, customer service skillsCustomer service, communication, multi-platform familiarity
Work EnvironmentRemote, customer support centers, tech companiesRemote, e-commerce, service industries
CertificationsZendesk certification helpful but not mandatoryCustomer service certifications beneficial

Remote Zendesk Chat Support and Remote Live Chat Agent roles both involve assisting customers via live chat. Zendesk Support specialists focus specifically on managing interactions within the Zendesk platform, often requiring platform-specific knowledge. Live Chat Agents may handle inquiries across multiple platforms and industries. Both roles are remote, customer-focused, and require strong communication skills, but Zendesk Support roles emphasize platform expertise, while Live Chat Agents may need broader multi-platform experience.

Does remote Zendesk Chat Support allow remote work?

Remote Zendesk Chat Support roles typically allow agents to work from home, provided they have a reliable internet connection and the necessary technical setup. These positions often involve using Zendesk's chat platform and may require specific scheduling or availability requirements. Employers generally offer flexible or fixed schedules depending on the company's policies.

How do you become a remote Zendesk Chat Support agent?

To become a remote Zendesk Chat Support agent, candidates typically need customer service experience, strong communication skills, and familiarity with Zendesk or similar support platforms. Many employers require a high school diploma or equivalent and may prefer prior experience in chat or email support. Training is often provided, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Zendesk Chat Support jobs in Florida?

The most popular types of Zendesk Chat Support jobs in Florida are:

What are popular job titles related to Remote Zendesk Chat Support jobs in Florida?

For Remote Zendesk Chat Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk Chat Support jobs in Florida look for?

The top searched job categories for Remote Zendesk Chat Support jobs in Florida are:

What cities in Florida are hiring for Remote Zendesk Chat Support jobs?

Cities in Florida with the most Remote Zendesk Chat Support job openings:

Remote Zendesk Chat Support jobs near you
Infographic showing various Remote Zendesk Chat Support job openings in Florida as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, 2% Temporary, and 2% Contract. Highlights an 100% Remote job distribution.

Chat/Phone Support Specialist - Remote

Orlando, FL • On-site, Remote

Inktel
201 - 500 employees

5.3

Company rating: 5.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

50th of 72 rated call and contact centers

Respectful managers

Uninterrupted breaks

Learn more about Inktelexternal

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 2 days ago

Job description


POSITION RESPONSIBILITIES:
  • Customer Support Specialists should stay informed about product specifications and the ability to maintain a positive demeanor and patience with customers
  • Demonstrate high standards for quality service
  • Work in tandem with the quality and training team to self-manage performance expectations
  • Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
  • Maintain business acumen, courtesy and professionalism when dealing with all client contacts
  • Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base
  • Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
  • Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
  • Strict adherence to key performance indicators (KPI) as set by management.
  • Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

QUALIFICATIONS:
  • High school diploma or equivalent.
  • 1-2 years Call Center Experience preferably in a live chat environment
  • Retail sales experience, preferably in an ecommerce environment
  • Excellent Data Entry skills/- 45-55 wpm minimum
  • Must be computer literate and internet savvy
  • Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
  • Experienced in handling multiple chats at any given time
  • Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
  • Professional, upbeat and engaging written communication
  • Excellent oral communication skills: clear diction, tone and use of proper grammar
  • Ability to deliver quality customer service in a high-volume environment
  • Ability to develop relationships with clients, even in difficult situations
  • Ability to advise and counsel customers in a quick and efficient manner
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Empathetic and active listening
  • Positive outlook and enthusiastic attitude
  • Conscientious team player
  • Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
  • Dependable, a history of good attendance and punctuality is essential

Proven track record of ALL of the following STRIVE values:
  • [S]ervice
  • [T]enacity
  • [R]esponsibility
  • [I]ntegrity
  • [V]ersatility
  • [E]ntrepreneurship

Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.
WORK FROM HOME TECHNOLOGY REQUIREMENTS:
Minimum PC Requirements
CPU Speed
  • Dual Core 1.2 GHz or better
  • Intel Core i3 or AMD Ryzen 3 or better

Hard Drive
  • 40 GB or more of available space
  • 100 GB or more of total space

Memory
  • 8 GB or RAM or better is preferable

Operating System
  • Windows 10 Professional (No Macs or Chromebooks)
  • Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
  • Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements
Monitor*
  • 1280 x 1024 (SXGA) screen resolution
  • 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone
  • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera
  • Integrated or USB Camera

*Dual monitors may be required on some client programs
Minimum Software Requirements
Google Chrome**
  • Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed
  • Hard-wired connection (no wireless)
  • Minimum 45 Mpbs download / Minimum 10 Mpbs upload
  • Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold
  • 120 milliseconds (ms)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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