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Tech Chat Support Jobs in Florida (NOW HIRING)

Zelis

Client Support Specialist

Saint Petersburg, FL · On-site

$19 - $24/hr

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for ... technology to improve productivity and service outcomes. Base Salary Range: $19.00 - $24.00 Zelis ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...

Pomeroy

IT Support Specialist

Tallahassee, FL · On-site

IT Specialist Purpose: Deliver world class IT service and support to the employees independent of ... Provide technical support for office and manufacturing environments via phone, email, chat, or in ...

Echelon

Operations Manager

Stuart, FL · On-site

$65K - $95K/yr

... and technology environment. Key Responsibilities Customer Service Leadership * Provide day-to-day leadership of the Customer Service team as they deliver live phone, email, and chat support for ...

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

Respond to incoming IT support requests via phone, email, chat, and ticketing system. * Troubleshoot and resolve hardware, software, and peripheral issues. * Document incidents and solutions clearly ...

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

Respond to incoming IT support requests via phone, email, chat, and ticketing system. * Troubleshoot and resolve hardware, software, and peripheral issues. * Document incidents and solutions clearly ...

Opendoor

IT Support Technician

Miami, FL · On-site

$20.50 - $28.25/hr

Deliver in-person walk-up support in the office and remote support via chat, email, and video ... Partner with IT Engineering, Security, and Workplace on cross-functional initiatives that improve ...

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Tech Chat Support information

What is a Tech Chat Support?

A Tech Chat Support job involves assisting customers with technical issues through online chat. Support agents help troubleshoot problems, provide guidance on product usage, and resolve technical concerns efficiently. They typically work with predefined scripts, troubleshooting steps, and knowledge bases to offer accurate solutions. Strong communication skills, technical knowledge, and patience are crucial for success in this role.

What are the typical daily responsibilities of a Tech Chat Support?

As a Tech Chat Support professional, your day usually involves responding to customer inquiries and troubleshooting technical issues via live chat platforms. You'll document each interaction, follow established procedures to resolve problems, and escalate more complex issues to higher-level support when needed. The role often requires multitasking across several chats at once and collaborating with other support team members to share information or updates. This fast-paced, customer-focused environment helps build strong communication and problem-solving skills while providing valuable technical support experience.

What are the key skills and qualifications needed to thrive as a Tech Chat Support, and why are they important?

To thrive as a Tech Chat Support, you need strong troubleshooting abilities, a good understanding of computer systems and applications, and typically a high school diploma or relevant technical certification. Familiarity with help desk ticketing systems, live chat platforms, and knowledge bases is often required. Excellent written communication, patience, and a customer-focused attitude are standout soft skills in this role. These skills and qualities help ensure that customer issues are resolved efficiently and with a positive experience, directly impacting customer satisfaction and company reputation.

What are popular job titles related to Tech Chat Support jobs in Florida?

For Tech Chat Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Tech Chat Support jobs in Florida look for?

The top searched job categories for Tech Chat Support jobs in Florida are:

Tech Chat Support jobs near you
Infographic showing various Tech Chat Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Chat Support Sales Representative (In-Center)

AT&T

Miami, FL

$20.16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 736 frontline employees who took The Breakroom Quiz

54th of 101 rated telecommunications companies

Job description

This position reports to our 600 NW 79thAve, Miami, FL 33126 location. If selected, you must be able to report to this work location.

Pay Transparency:

Along with paid training, our Customer Support Chat Specialists earn $20.16 per hour and up to $1000/month in additional commission if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You'll Make an Impact:

As a Customer Support Chat Specialist, you will assist customers through digital channels, including online chat and social media, addressing questions and concerns in sales, service, retention, billing, credit and collections, and tech support. You'll be on the frontline providing solutions virtually to customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like:

Handle customer interactions via digital channels, including online chat and social media, in a fast paced environment.

Accurately resolve issues related to service, billing, payments, and collections.

Explain bills and product features clearly.

Troubleshoot basic problems and seek higher support if needed.

Build customer confidence and loyalty by resolving issues.

Support various customer inquiries, including technical issues.

Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.

What we are looking for:

Unwavering Customer Focus

Strong Work Ethic

Adaptability

Problem-Solving Skills

Attention to Details

Joining our team comes with amazing perks and benefits:

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and

fiber where available) and AT&T home phone

Tuition reimbursement program

Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2

weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is

provided based on the bargaining group to which you are hired.

Paid Parental Leave

Medical/Dental/Vision coverage

401(k) plan

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

If you are considering jobs like Chat Representative, Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!

Your future is calling.

Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Miami, Florida

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

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