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Live Chat Manager Jobs in Florida (NOW HIRING)

Windstar Cruises

Chat Lead

Miami, FL · On-site

... and live agent conversations. This role plays a central part in the contact center's technology ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

... and live agent conversations. This role plays a central part in the contact center's technology ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

... and live agent conversations. This role plays a central part in the contact center's technology ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

... and live agent conversations. This role plays a central part in the contact center's technology ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Sports Illustrated Collect

Be Seen First

On Air Salesperson (Card Breaking / Live e-Commerce)

Clearwater, FL · On-site

$40K - $300K/yr

Engage and grow our audience by actively managing the live chat and encouraging participation. * Use your sports knowledge and commentary to keep streams exciting and informative. * Handle basic ...

OneBlood

Customer Services Associate

Orlando, FL

$13.50 - $18.75/hr

... live chat or text, providing timely assistance and working on a resolution that satisfies the donor and meets the needs of the business; determines if staff management update is required prior to ...

OneBlood

Customer Services Associate

Orlando, FL · On-site

$13.50 - $18.75/hr

... live chat or text, providing timely assistance and working on a resolution that satisfies the donor and meets the needs of the business; determines if staff management update is required prior to ...

OneBlood

Customer Care Associate

Orlando, FL · On-site

$13.50 - $18.75/hr

... live chat or text, providing timely assistance and working on a resolution that satisfies the donor and meets the needs of the business; determines if staff management update is required prior to ...

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All JobsLive Chat JobsLive Chat Manager JobsLive Chat Manager Jobs in Florida

Live Chat Manager information

See Florida salary details

$17.2K

$45.8K

$76.6K

How much do live chat manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for live chat manager in Florida is $45,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,900.00 and $51,600.00 per year, depending on experience, location, and employer.

What is a Live Chat Manager job?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a Live Chat Manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the Live Chat Manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Florida? The most popular types of Live Chat jobs in Florida are:
What are popular job titles related to Live Chat Manager jobs in Florida? For Live Chat Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Florida look for? The top searched job categories for Live Chat Manager jobs in Florida are:
What cities in Florida are hiring for Live Chat Manager jobs? Cities in Florida with the most Live Chat Manager job openings:
Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Florida as of July 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 74% In-person, 6% Hybrid, and 20% Remote job distribution, with an average salary of $45,847 per year, or $22 per hour.

Remote Chat & Email Support Representative

Jobs for Humanity

Fort Lauderdale, FL • Remote

$16.25 - $20.75/hr

Full-time

Posted 18 days ago

Job description

Job Description

We are seeking a detail-oriented Remote Chat & Email Support Representative to join our team. As a first point of contact, you will play a crucial role in delivering exceptional customer service that reflects our core values and helps business owners get the support they need to thrive. This is a full-time, remote position for a candidate who is passionate about helping others and excels in written communication.

Responsibilities:

  • Respond promptly and professionally to customer enquiries via live chat and email channels.
  • Effectively troubleshoot customer issues, identify solutions, and guide them through to resolution.
  • Maintain detailed and accurate records of all customer interactions and feedback within our systems.
  • Collaborate with internal teams to manage and resolve more complex enquiries.
  • Uphold a high standard of customer satisfaction by providing a supportive and positive experience.
  • Embody the company's commitment to transparency and speed in all communications.


Qualifications:

  • Proven experience in a customer support role, with a strong focus on chat and email communication.
  • Exceptional written communication skills, with impeccable grammar, spelling, and punctuation.
  • Excellent time-management and organisational skills, with the ability to work independently in a remote environment.
  • A customer-focused mindset with a patient, empathetic, and professional demeanour.
  • Proficiency with customer support software and CRM systems is an advantage.
  • Must have a reliable high-speed internet connection and a suitable, quiet home-working environment.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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