Miami, FL · On-site
$16.25 - $21.50/hr
You will engage with customers through various channels, including phone, email, and live chat ... Proficiency with customer service software, CRM tools, and Microsoft Office Suite. Additional ...
Miami, FL · On-site
$16.25 - $21.50/hr
You will engage with customers through various channels, including phone, email, and live chat ... Proficiency with customer service software, CRM tools, and Microsoft Office Suite. Additional ...
Miami, FL · On-site
$16.25 - $21.50/hr
You will engage with customers through various channels, including phone, email, and live chat ... Proficiency with customer service software, CRM tools, and Microsoft Office Suite. Additional ...
Miami, FL · On-site
$16.25 - $21.50/hr
You will engage with customers through various channels, including phone, email, and live chat ... Proficiency with customer service software, CRM tools, and Microsoft Office Suite. Additional ...
$16.25 - $21.50/hr
You will engage with customers through various channels, including phone, email, and live chat ... Proficiency with customer service software, CRM tools, and Microsoft Office Suite. Additional ...
$16.25 - $21.50/hr
You will engage with customers through various channels, including phone, email, and live chat ... Proficiency with customer service software, CRM tools, and Microsoft Office Suite. Additional ...
Miami, FL · On-site
$16.25 - $21.50/hr
You will engage with customers through various channels, including phone, email, and live chat ... Proficiency with customer service software, CRM tools, and Microsoft Office Suite. Additional ...
Miami, FL · On-site
$16.25 - $21.50/hr
You will engage with customers through various channels, including phone, email, and live chat ... Proficiency with customer service software, CRM tools, and Microsoft Office Suite. Additional ...
Be Seen First
Ocala, FL · On-site
$12 - $50/hr
Experience using customer relationship management, live-chat, ticketing, or payment systems. * Bilingual or multilingual communication skills. * Compensation and Benefits * Weekly guaranteed pay with ...
Posted today
Quick apply
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Ocala, FL · On-site
$12 - $50/hr
Experience using customer relationship management, live-chat, ticketing, or payment systems. * Bilingual or multilingual communication skills. * Compensation and Benefits * Weekly guaranteed pay with ...
Posted today
Be Seen First
Ocala, FL · On-site
$12 - $50/hr
Experience using customer relationship management, live-chat, ticketing, or payment systems. * Bilingual or multilingual communication skills. * Compensation and Benefits * Weekly guaranteed pay with ...
Posted today
Quick apply
Be Seen First
Ocala, FL · On-site
$12 - $50/hr
Experience using customer relationship management, live-chat, ticketing, or payment systems. * Bilingual or multilingual communication skills. * Compensation and Benefits * Weekly guaranteed pay with ...
Posted today
Tallahassee, FL · On-site
$13.75 - $18.75/hr
Respond to customer inquiries via phone, email, live chat, and social media. * Listen to customer concerns and ensure they feel heard and understood. * Handle difficult, frustrated, or angry ...
Tallahassee, FL · On-site
$13.75 - $18.75/hr
Respond to customer inquiries via phone, email, live chat, and social media. * Listen to customer concerns and ensure they feel heard and understood. * Handle difficult, frustrated, or angry ...
$14.75 - $19/hr
Respond to customer inquiries via phone, email, live chat, and social media. * Listen to customer concerns and ensure they feel heard and understood. * Handle difficult, frustrated, or angry ...
$14.75 - $19/hr
Respond to customer inquiries via phone, email, live chat, and social media. * Listen to customer concerns and ensure they feel heard and understood. * Handle difficult, frustrated, or angry ...
Orlando, FL · On-site +1
Medical
Dental
Life
Retirement
PTO
... management QUALIFICATIONS: * High school diploma or equivalent. * 1-2 years Call Center Experience preferably in a live chat environment * Retail sales experience, preferably in an ecommerce ...
Orlando, FL · On-site +1
Medical
Dental
Life
Retirement
PTO
... management QUALIFICATIONS: * High school diploma or equivalent. * 1-2 years Call Center Experience preferably in a live chat environment * Retail sales experience, preferably in an ecommerce ...
Be Seen First
Clearwater, FL · On-site
$40K - $300K/yr
PTO
Engage and grow our audience by actively managing the live chat and encouraging participation. * Use your sports knowledge and commentary to keep streams exciting and informative. * Handle basic ...
Quick apply
Be Seen First
Clearwater, FL · On-site
$40K - $300K/yr
PTO
Engage and grow our audience by actively managing the live chat and encouraging participation. * Use your sports knowledge and commentary to keep streams exciting and informative. * Handle basic ...
Jupiter, FL · On-site +1
PTO
... Management to maintain the exceptional customer experience Rocket.net is known for. The ideal ... Provide advanced technical support through Live Chat, support tickets, and Slack. * Handle complex ...
Jupiter, FL · On-site +1
PTO
... Management to maintain the exceptional customer experience Rocket.net is known for. The ideal ... Provide advanced technical support through Live Chat, support tickets, and Slack. * Handle complex ...
... Management to maintain the exceptional customer experience Rocket.net is known for. The ideal ... Provide advanced technical support through Live Chat, support tickets, and Slack. * Handle complex ...
... Management to maintain the exceptional customer experience Rocket.net is known for. The ideal ... Provide advanced technical support through Live Chat, support tickets, and Slack. * Handle complex ...
Orlando, FL · On-site
$15/hr
Medical
PTO
Manage orders, including processing refunds and exchanges * Communicate effectively across multiple channels: in person, phone, email, live chat, and more * Perform shipping and receiving functions ...
Quick apply
Orlando, FL · On-site
$15/hr
Medical
PTO
Manage orders, including processing refunds and exchanges * Communicate effectively across multiple channels: in person, phone, email, live chat, and more * Perform shipping and receiving functions ...
Orlando, FL · Remote
$17/hr
... live chat interactions * Think creatively about ways to strengthen CLEARs relationship with members * Guide members in managing their membership, from upselling to troubleshooting and explaining ...
Quick apply
Orlando, FL · Remote
$17/hr
... live chat interactions * Think creatively about ways to strengthen CLEARs relationship with members * Guide members in managing their membership, from upselling to troubleshooting and explaining ...
Orlando, FL · On-site
$13.50 - $18.75/hr
PTO
... live chat or text, providing timely assistance and working on a resolution that satisfies the donor and meets the needs of the business; determines if staff management update is required prior to ...
Orlando, FL · On-site
$13.50 - $18.75/hr
PTO
... live chat or text, providing timely assistance and working on a resolution that satisfies the donor and meets the needs of the business; determines if staff management update is required prior to ...
Orlando, FL · On-site +1
$17/hr
Retirement
... live chat interactions * Think creatively about ways to strengthen CLEAR's relationship with members * Guide members in managing their membership, from upselling to troubleshooting and explaining ...
Orlando, FL · On-site +1
$17/hr
Retirement
... live chat interactions * Think creatively about ways to strengthen CLEAR's relationship with members * Guide members in managing their membership, from upselling to troubleshooting and explaining ...
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
Quick apply
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates ... Utilize CRM tracking system daily Qualifications * At least one previous role based in customer ...
$17.2K - $22.6K
4% of jobs
$22.6K - $28K
10% of jobs
$32.4K is the 25th percentile. Wages below this are outliers.
$28K - $33.4K
14% of jobs
$33.4K - $38.8K
16% of jobs
The median wage is $43.4K / yr.
$38.8K - $44.2K
7% of jobs
$44.2K - $49.6K
10% of jobs
$52.3K is the 75th percentile. Wages above this are outliers.
$49.6K - $55K
29% of jobs
$55K - $60.4K
4% of jobs
$60.4K - $65.8K
3% of jobs
$65.8K - $71.2K
1% of jobs
$71.2K - $76.6K
2% of jobs
$17.2K
$45.8K
$76.6K
A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.
A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.
To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.
The most popular types of Live Chat jobs in Florida are:
For Live Chat Manager jobs in Florida, the most frequently searched job titles are:
The top searched job categories for Live Chat Manager jobs in Florida are:
Cities in Florida with the most Live Chat Manager job openings:
$16.25 - $21.50/hr
Other
Posted 17 days ago
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the frontline representative of our company, responsible for delivering outstanding service and ensuring customer satisfaction. You will engage with customers through various channels, including phone, email, and live chat, addressing inquiries, resolving issues, and providing accurate information about our products and services.
Key responsibilities include:
Requirements:
Additional information:
