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Freelance Remote Chat Support Jobs in Florida (NOW HIRING)

Oates Energy

Chat Support Agent

Jacksonville, FL · On-site +1

$26 - $37/hr

This is a remote position. Summary Our Administration division is looking for a committed and articulate individual to step into the Chat Support Agent position. As the main liaison for clients ...

New

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

... freelance marketplace dedicated to connecting business owners with talented freelancers and remote ... A dedicated internal team who is here to support you and help you succeed! Jobs to Expect ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

... freelance marketplace dedicated to connecting business owners with talented freelancers and remote ... A dedicated internal team who is here to support you and help you succeed! Jobs to Expect ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

... freelance marketplace dedicated to connecting business owners with talented freelancers and remote ... A dedicated internal team who is here to support you and help you succeed! Jobs to Expect ...

FreeUp

Freelancer Jobs

Saint Petersburg, FL · On-site +1

... freelance marketplace dedicated to connecting business owners with talented freelancers and remote ... A dedicated internal team who is here to support you and help you succeed! Jobs to Expect ...

FreeUp

Remote Jobs

Saint Petersburg, FL · On-site +1

Work and earn as much as you want freelancing * 24/7 support for freelancers * Webinars, resources ... Remote Sales, Appointment-Setting and Telemarketing freelancers * Translation freelancers

Mommy Poppins

Orlando - Freelance Writer

Orlando, FL · Remote

$500 - $1.5K/mo

This is a remote position. Calling All Local Experts: Get Paid to Share Your Family Adventures! Do ... chat for local recommendations. Ready to join the fun? Don't just do it for the 'gram--do it for ...

FreeUp

Remote Facebook Ads Expert

Saint Petersburg, FL · On-site +1

... remote workers from all over the world. We believe that freelancing is the future of business, and ... Work and earn as much as you want freelancing * 24/7 support for freelancers * Webinars, resources ...

FreeUp

Remote Facebook Ads Expert

Saint Petersburg, FL · On-site +1

... remote workers from all over the world. We believe that freelancing is the future of business, and ... Work and earn as much as you want freelancing * 24/7 support for freelancers * Webinars, resources ...

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Freelance Remote Chat Support information

What is the difference between Freelance Remote Chat Support vs Freelance Remote Customer Service Representative?

AspectFreelance Remote Chat SupportFreelance Remote Customer Service Representative
CredentialsBasic communication skills, sometimes technical knowledgeCustomer service skills, sometimes technical or product knowledge
Work EnvironmentOnline, from home or remote locationsOnline, from home or remote locations
Employer & Industry UsageTech companies, e-commerce, service providersRetail, telecom, financial services
Search & Comparison IntentFocus on chat-based support rolesFocus on customer service roles across channels

Freelance Remote Chat Support and Freelance Remote Customer Service Representative roles both involve assisting customers remotely. However, chat support specifically emphasizes real-time chat interactions, while customer service reps may handle multiple channels like phone, email, and chat. Both require strong communication skills and are common in various industries, but chat support is more specialized for online, text-based assistance.

What are the most commonly searched types of Remote Chat Support jobs in Florida?

The most popular types of Remote Chat Support jobs in Florida are:

What are popular job titles related to Freelance Remote Chat Support jobs in Florida?

For Freelance Remote Chat Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Freelance Remote Chat Support jobs in Florida look for?

The top searched job categories for Freelance Remote Chat Support jobs in Florida are:

What cities in Florida are hiring for Freelance Remote Chat Support jobs?

Cities in Florida with the most Freelance Remote Chat Support job openings:

Freelance Remote Chat Support jobs near you
Infographic showing various Freelance Remote Chat Support job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Chat Support Representative II

Positive Behavior Steps

Miami, FL • Remote

$16.25 - $20.75/hr

Full-time

Posted yesterday

New

Job description

Positive Behavior Steps is seeking an experienced and customer-focused Chat Support Representative II to provide professional assistance through live chat and digital communication channels. This role is responsible for handling more complex customer inquiries, resolving issues efficiently, and ensuring a positive experience while maintaining company standards.


Location: United States (Remote)

Key Responsibilities

  • Respond to customer inquiries through live chat and digital communication platforms.

  • Provide accurate information and assistance regarding company services and processes.

  • Handle escalated or complex customer concerns and determine appropriate resolutions.

  • Maintain a professional, empathetic, and solution-oriented communication style.

  • Document customer interactions and update records accurately.

  • Manage multiple conversations while maintaining response quality and attention to detail.

  • Coordinate with internal teams when additional support or escalation is required.

  • Follow established policies, procedures, and confidentiality requirements.

  • Identify recurring customer concerns and communicate trends to management.

  • Assist with mentoring or supporting entry-level chat representatives when needed.

  • Meet established service, response-time, quality, and productivity standards.

Qualifications

  • High school diploma or equivalent required; additional education is a plus.

  • Previous customer service, chat support, administrative, or help-desk experience preferred.

  • Experience handling escalated customer inquiries is an advantage.

  • Excellent written communication, typing, and interpersonal skills.

  • Strong problem-solving and critical-thinking abilities.

  • Comfortable working with computers, chat platforms, email, databases, and standard office software.

  • Ability to multitask and prioritize effectively in a remote environment.

  • Strong attention to detail and organizational skills.

  • Dependable, professional, and able to work independently.

Equal Employment Opportunity

Positive Behavior Steps is an Equal Employment Opportunity (EEO) employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

We encourage qualified individuals from all backgrounds to apply and are committed to maintaining a professional, inclusive, and respectful workplace.