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Live Chat Support Agent Jobs in Florida (NOW HIRING)

Windstar Cruises

Chat Lead

Miami, FL · On-site

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.

Mishimoto

Customer Experience Specialist

Orlando, FL · On-site

$16.50 - $20.75/hr

Most of the day you'll have a phone call coming in, a live chat support session, and three to four web pages open all at once. You are comfortable switching gears. * A strong sense of empathy. You ...

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Live Chat Support Agent information

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Florida?

For Live Chat Support Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Florida look for?

The top searched job categories for Live Chat Support Agent jobs in Florida are:

What cities in Florida are hiring for Live Chat Support Agent jobs?

Cities in Florida with the most Live Chat Support Agent job openings:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Florida as of August 2026, with employment types broken down into 91% Full Time, 3% Part Time, 3% Temporary, and 3% Nights. Highlights an 92% In-person, and 8% Remote job distribution.

Customer Support Agent

LGST Services LLC.

Fort Lauderdale, FL • On-site

$25/hr

Other

Posted 3 days ago

New

Job description

Customer Support Agent — Fort Lauderdale, FL (In-Office) We're looking for a friendly, reliable Customer Support Agent to join our team at our Fort Lauderdale office. In this role, you'll be the first point of contact for customers, answering questions, resolving issues, and making sure every interaction ends on a positive note. What you'll do: Respond to customer inquiries by phone, email, and live chat in a timely, professional manner Guide customers through our services step by step and answer account-related questions Troubleshoot and resolve common issues, escalating more complex problems to the appropriate team Accurately document customer interactions in our ticketing system Follow company procedures for account verification and data handling Provide feedback to the team on recurring customer issues to help improve our processes What we're looking for: 1+ years of customer service experience (call center, retail, hospitality, or similar) Excellent verbal and written communication skills Patient, empathetic, and calm under pressure Comfortable learning new software and systems Strong attention to detail and organizational skills Reliable and punctual — this is an in-office position Details: Location: Fort Lauderdale, FL (in-office) Schedule: Full-time Compensation: $25/hr

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