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Live Chat Support Agent Jobs in Florida (NOW HIRING)

Windstar Cruises

Chat Lead

Miami, FL · On-site

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

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Be Seen First

Customer Service Associate

North Miami Beach, FL · On-site

$20 - $22/hr

Support order fulfillment and project coordination * Assist customers via phone, email, and live chat * Support warranty claims, returns, and issue resolution * Assist sales team with follow-ups and ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.

Mishimoto

Customer Experience Specialist

Orlando, FL · On-site

$16.50 - $20.75/hr

Most of the day you'll have a phone call coming in, a live chat support session, and three to four web pages open all at once. You are comfortable switching gears. * A strong sense of empathy. You ...

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Live Chat Support Agent information

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Florida?

For Live Chat Support Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Florida look for?

The top searched job categories for Live Chat Support Agent jobs in Florida are:

What cities in Florida are hiring for Live Chat Support Agent jobs?

Cities in Florida with the most Live Chat Support Agent job openings:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Florida as of August 2026, with employment types broken down into 91% Full Time, 3% Part Time, 3% Temporary, and 3% Nights. Highlights an 92% In-person, and 8% Remote job distribution.

Chat Support Sales Representative (In-Center)

AT and T

Miami, FL • On-site

$20.16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 733 frontline employees who took The Breakroom Quiz

53rd of 99 rated telecommunications companies

Job description

This position reports to our 600 NW 79th Ave, Miami, FL 33126 location. If selected, you must be able to report to this work location.
Pay Transparency:
Along with paid training, our Customer Support Chat Specialists earn $20.16 per hour and up to $1000/month in additional commission if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
How You'll Make an Impact:
As a Customer Support Chat Specialist, you will assist customers through digital channels, including online chat and social media, addressing questions and concerns in sales, service, retention, billing, credit and collections, and tech support. You'll be on the frontline providing solutions virtually to customers to enhance their service experience, drive satisfaction, and foster loyalty.
What Your Day-to-Day Will Look Like:
Handle customer interactions via digital channels, including online chat and social media, in a fast paced environment.
Accurately resolve issues related to service, billing, payments, and collections.
Explain bills and product features clearly.
Troubleshoot basic problems and seek higher support if needed.
Build customer confidence and loyalty by resolving issues.
Support various customer inquiries, including technical issues.
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
What we are looking for:
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details
Joining our team comes with amazing perks and benefits:
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and
fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2
weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is
provided based on the bargaining group to which you are hired.
Paid Parental Leave
Medical/Dental/Vision coverage
401(k) plan
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
If you are considering jobs like Chat Representative, Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you!
Your future is calling.
Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Miami, Florida
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

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