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Retention Agent Jobs in Florida (NOW HIRING)

Epos Now Group

Customer Retention Agent

Orlando, FL · On-site

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

Epos Now

Customer Retention Agent

Orlando, FL · On-site

$40K - $45K/yr

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

Epos Now

Customer Retention Agent

Orlando, FL

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident ...

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Customer Service Retention Agent

Boca Raton, FL · On-site

$22/hr

This position will handle Retention, Upsell or Billing/Collection calls. A CSR will play a fundamental role in achieving our Customer Service and Quality metrics. You must be comfortable making ...

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Retention Agent information

See Florida salary details

$22.4K

$45.2K

$56.8K

How much do retention agent jobs pay per year?

As of Jul 27, 2026, the average yearly pay for retention agent in Florida is $45,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $54,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Retention Agents, and how can they effectively overcome them?

One common challenge Retention Agents face is handling difficult conversations with customers who are considering canceling services. This requires strong communication skills and empathy to understand customer concerns and offer tailored solutions. Additionally, agents often work with strict performance targets, so staying motivated and organized is key. Collaborating closely with sales, customer service, and technical teams can also help address complex issues more efficiently. Embracing ongoing product training and customer feedback can further enhance an agent's ability to retain clients.

What are the key skills and qualifications needed to thrive as a Retention Agent, and why are they important?

To thrive as a Retention Agent, you need strong customer service skills, persuasive communication abilities, and experience in client relationship management, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes relevant certifications such as customer service training are typically required. Active listening, patience, and problem-solving skills help Retention Agents address client concerns and build trust. These skills are crucial for reducing customer churn, maintaining client satisfaction, and meeting retention targets.

What is a Retention Agent?

A Retention Agent is a professional who works to keep existing customers or clients with a company, often by addressing concerns, resolving issues, and offering incentives or tailored solutions. Their main goal is to reduce customer churn and maintain long-term relationships, which can be more cost-effective than acquiring new customers. Retention Agents typically communicate directly with customers via phone, email, or chat, and must have strong problem-solving and interpersonal skills. They often work closely with customer service and sales teams to ensure customer satisfaction and loyalty.
What are popular job titles related to Retention Agent jobs in Florida? For Retention Agent jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Retention Agent jobs in Florida look for? The top searched job categories for Retention Agent jobs in Florida are:
What cities in Florida are hiring for Retention Agent jobs? Cities in Florida with the most Retention Agent job openings:
Retention Agent jobs near you
Infographic showing various Retention Agent job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,157 per year, or $21.7 per hour.

Customer Retention Agent

Epos Now Group

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Salary: $40,000 - $45,000

About the company.

We are a market-leading fintech company that supports over 50,000 businesses across 80 countries and works within the payments and point of sale (POS) space. Our mission is to make commerce accessible for everyone. After such successful development, we are expanding our customer service department to support a growing customer base.

With an inclusive culture, we support every employee with a personalised progression plan to identify a clear and achievable career path for success.


About the role.

Customer success is the foundation of business success. As this company has been built on retaining customers for long periods of time, when a customer leaves - we take it personally.

As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or cancelling in a timely manner. Being a confident negotiator, experienced in account management and comfortable handling difficult conversations, you will be tenacious in your desire to retain customer business. You will also proactively contact customers to improve their experience, and will be the first point of call to deal with cancellations, billing enquiries, customer retention and complaints.


Responsibilities.

- Retain customers, contributing the company goal of a 1% churn of customer base.

- Proactively speak to customers with outstanding debt, to reduce the number of customers owing funds and identifying gaps in process to prevent repeat offenses.

- Manage all cancelled customers and outbound activity. This includes taking ownership of your personal cancellation queue by contacting all customer cancellations within 24 hours, and seeking to reactivate accounts where possible.

- Use Net Promoter Score results from cancellations to address detractor issues.

- Answering customers' billing and subscription queries.

- Maintain a high volume of outbound activity to nurture meaningful relationships with customers, understand customer needs and support business growth.

- Ensure all customers understand the value of the companys products and services.

- Deliver against KPIs in key areas of activity and productivity.

- Optimize customer experience by effectively utilizing the CRM.

- Follow all relevant processes and proactively give feedback to improve them.


Benefits.

  • Career progression and increased basic salary achievable by reaching revenue, retention and account reactivation targets.
  • Total of 25 days PTO
  • Exclusive retail, restaurants, travel and accommodation discounts.
  • 24/7 access to a mental health and well being
  • 401k
  • Medical including Dental & Vision


Job Type: Full-time