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Retention Agent Jobs in Florida (NOW HIRING)

Rental Asset Management

Leasing Agent

Hialeah, FL

$19 - $20/hr

Position Summary The Leasing Agent is responsible for driving occupancy and revenue by managing the ... Retention * Provide professional and courteous service to residents and prospects. * Assist with ...

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Retention Agent information

See Florida salary details

$22.4K

$45.2K

$56.8K

How much do retention agent jobs pay per year?

As of Aug 16, 2026, the average yearly pay for retention agent in Florida is $45,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $54,600.00 per year, depending on experience, location, and employer.

What is a retention agent?

A Retention Agent is a professional who works to keep existing customers or clients with a company, often by addressing concerns, resolving issues, and offering incentives or tailored solutions. Their main goal is to reduce customer churn and maintain long-term relationships, which can be more cost-effective than acquiring new customers. Retention Agents typically communicate directly with customers via phone, email, or chat, and must have strong problem-solving and interpersonal skills. They often work closely with customer service and sales teams to ensure customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a retention agent, and why are they important?

To thrive as a Retention Agent, you need strong customer service skills, persuasive communication abilities, and experience in client relationship management, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes relevant certifications such as customer service training are typically required. Active listening, patience, and problem-solving skills help Retention Agents address client concerns and build trust. These skills are crucial for reducing customer churn, maintaining client satisfaction, and meeting retention targets.

What are some common challenges faced by retention agents, and how can they effectively overcome them?

One common challenge Retention Agents face is handling difficult conversations with customers who are considering canceling services. This requires strong communication skills and empathy to understand customer concerns and offer tailored solutions. Additionally, agents often work with strict performance targets, so staying motivated and organized is key. Collaborating closely with sales, customer service, and technical teams can also help address complex issues more efficiently. Embracing ongoing product training and customer feedback can further enhance an agent's ability to retain clients.

What are popular job titles related to Retention Agent jobs in Florida?

For Retention Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Retention Agent jobs in Florida look for?

The top searched job categories for Retention Agent jobs in Florida are:

What cities in Florida are hiring for Retention Agent jobs?

Cities in Florida with the most Retention Agent job openings:

Retention Agent jobs near you
Infographic showing various Retention Agent job openings in Florida as of August 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,157 per year, or $21.7 per hour.

Medicare Retention Agent

Amerilife Group, LLC

Tampa, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

AmeriLife rating

8.6

Company rating: 8.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

90th of 308 rated insurance

Job description

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Our Company
Agent Boost Marketing is an industry leader in technology, training, support, compliance, strategy and sales. Our agents nationwide assist and educate consumers with their Medicare and health insurance choices. By offering Medicare Advantage, Medicare Supplements, Prescription Drug Plans, subsidized health plans, traditional health, short term medical and ancillary products we're able to provide comprehensive, high-quality and affordable health coverage to all Americans.

Job Description

Key Responsibilities

  • Make consistent outbound calls to current Medicare clients to support policy effectuation and ensure successful enrollment completion.
  • Monitor and improve persistency by identifying at-risk policies and proactively reaching out before lapses or cancellations occur.
  • Answer incoming questions from existing clients regarding benefits, claims, billing, plan details, and general account needs.
  • Conduct scheduled follow-up and check-in calls with clients to maintain strong relationships and confirm satisfaction with their current plan.
  • Identify clients whose needs have changed and recommend or process plan changes during applicable election periods.
  • Execute save strategies for clients considering cancellation, addressing objections and reinforcing plan value.
  • Cross-sell and upsell ancillary insurance products, including dental, accident, and final expense plans, based on client needs.
  • Document all client interactions, outcomes, and plan changes accurately in the CRM system.
  • Meet or exceed assigned outbound dialing metrics, sales KPIs, and retention/persistency requirements.
  • Stay current on Medicare regulations, plan changes, and compliance requirements (CMS guidelines).
  • Collaborate with sales, service, and compliance teams to resolve escalated client issues.

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.

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