ZipRecruiter

Log In

1

Retention Agent Jobs in Florida (NOW HIRING)

previous page

Showing results 41-60

All JobsRetention Agent JobsRetention Agent Jobs in Florida

Retention Agent information

See Florida salary details

$22.4K

$45.2K

$56.8K

How much do retention agent jobs pay per year?

As of Sep 6, 2026, the average yearly pay for retention agent in Florida is $45,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,300.00 and $54,600.00 per year, depending on experience, location, and employer.

What is a retention agent?

A Retention Agent is a professional who works to keep existing customers or clients with a company, often by addressing concerns, resolving issues, and offering incentives or tailored solutions. Their main goal is to reduce customer churn and maintain long-term relationships, which can be more cost-effective than acquiring new customers. Retention Agents typically communicate directly with customers via phone, email, or chat, and must have strong problem-solving and interpersonal skills. They often work closely with customer service and sales teams to ensure customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a retention agent, and why are they important?

To thrive as a Retention Agent, you need strong customer service skills, persuasive communication abilities, and experience in client relationship management, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes relevant certifications such as customer service training are typically required. Active listening, patience, and problem-solving skills help Retention Agents address client concerns and build trust. These skills are crucial for reducing customer churn, maintaining client satisfaction, and meeting retention targets.

What are some common challenges faced by retention agents, and how can they effectively overcome them?

One common challenge Retention Agents face is handling difficult conversations with customers who are considering canceling services. This requires strong communication skills and empathy to understand customer concerns and offer tailored solutions. Additionally, agents often work with strict performance targets, so staying motivated and organized is key. Collaborating closely with sales, customer service, and technical teams can also help address complex issues more efficiently. Embracing ongoing product training and customer feedback can further enhance an agent's ability to retain clients.

What are popular job titles related to Retention Agent jobs in Florida?

For Retention Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Retention Agent jobs in Florida look for?

The top searched job categories for Retention Agent jobs in Florida are:

What cities in Florida are hiring for Retention Agent jobs?

Cities in Florida with the most Retention Agent job openings:

Retention Agent jobs near you
Infographic showing various Retention Agent job openings in Florida as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $45,157 per year, or $21.7 per hour.

Account Manager - State Farm Agent Team Member

Rob Geraghty - State Farm Agent

Winter Haven, FL • On-site

$45K - $65K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 hours ago

Job description

Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

ROLE DESCRIPTION:
As Account Manager - State Farm Agent Team Member for Rob Geraghty - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
  • Develop and maintain customer relationships to drive retention and growth.
  • Conduct policy reviews and provide recommendations to customers.
  • Oversee the resolution of complex customer issues.
  • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.
QUALIFICATIONS:
  • Experience in insurance sales or account management preferred.
  • Leadership and interpersonal skills.
  • Proven track record of meeting sales targets.
  • Willingness to engage in sales conversations.