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Customer Support Agent Jobs in Florida (NOW HIRING)

Acorn Stairlifts

Customer Support Agent

Orlando, FL · On-site

$17.50 - $23.25/hr

Customer Support Agent - Full-Time (On-Site) ***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical ...

NPW Company

NPW Client Support Agent II

Hialeah, FL · On-site

$17 - $22.75/hr

As we continue to grow, we are seeking a motivated, customer-focused Client Support Agent II to join our team. The ideal candidate is proactive, detail-oriented, and passionate about helping ...

MSC Cruises

Post-Cruise Support Agent

Fort Lauderdale, FL · On-site

$17.75 - $23.75/hr

Your Purpose The Post-Cruise Support Agent provides exceptional support to guests, travel advisors ... This role serves as a key resource in delivering timely, accurate, and customer-focused resolutions ...

Safebound

Customer Service Agent

West Palm Beach, FL · On-site

$15 - $20/hr

Client Support Agent At Safebound Moving & Storage, we take pride in making every move a smooth one ... Experience in customer service or logistics * Proficiency in Excel and/or Google Sheets * Strong ...

Lincare

CPAP Support Agent

Clearwater, FL

$16 - $21.50/hr

This employee works directly with customers to improve sleep therapy compliance and improve outcomes. * Uses companyresources, policies, and procedures to provide complete and accurate data * uses ...

Lincare Holdings, Inc.

CPAP Support Agent

Clearwater, FL · On-site

$16 - $21.50/hr

This employee works directly with customers to improve sleep therapy compliance and improve outcomes. * Uses company resources, policies, and procedures to provide complete and accurate data * uses ...

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Customer Support Agent information

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How much do customer support agent jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer support agent in Florida is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

How do I become a customer support agent?

To become a customer support agent, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like CRM software. Many employers also value problem-solving abilities and patience, and some roles may require specific certifications or training programs. Entry-level positions often provide on-the-job training to develop necessary skills.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.
What are the most commonly searched types of Customer Support Agent jobs in Florida? The most popular types of Customer Support Agent jobs in Florida are:
What are popular job titles related to Customer Support Agent jobs in Florida? For Customer Support Agent jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Support Agent jobs in Florida look for? The top searched job categories for Customer Support Agent jobs in Florida are:
What cities in Florida are hiring for Customer Support Agent jobs? Cities in Florida with the most Customer Support Agent job openings:
What are popular job titles related to Customer Support Agent jobs in FL? For Customer Support Agent jobs in FL, the most frequently searched job titles are:
Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,646 per year, or $16.2 per hour.

Customer Support Agent

Acorn Stairlifts

Orlando, FL • On-site

$17.50 - $23.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Acorn Stairlifts rating

5.5

Company rating: 5.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Customer Support Agent - Full-Time (On-Site)
***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.***
Join Our Growing Team at Acorn Stairlifts!
Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and technical support to our customers. If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company.
What You'll Do
  • Serve as the primary point of contact for customer and dealer inquiries
  • Resolve customer concerns with professionalism and empathy
  • Provide basic technical assistance and escalate complex issues
  • Document customer interactions and complete incident reports
  • Confirm service appointments and coordinate daily scheduling
  • Assist customers with parts orders and service call scheduling
  • Determine warranty coverage and support accurate invoicing or collections
  • Identify recurring service issues and escalate when necessary
  • Process RMAs and respond to voicemail and email support requests
  • Follow all safety, security, and company procedures
What We're Looking For
  • Proficient in Microsoft Windows; strong typing skills
  • Excellent verbal and written communication
  • Customer-focused mindset with strong listening skills
  • Ability to handle difficult situations with professionalism
  • Strong analytical and troubleshooting abilities
  • Team-oriented, adaptable, and able to work in a changing environment
  • Reliable with strong work ethic and schedule adherence
Education & Experience
  • Associate's degree (preferred), OR
  • 2-4 years of customer support or related experience, OR
  • Equivalent combination of education and experience
Physical & Work Requirements
  • Ability to occasionally lift up to 10 lbs
  • Primarily a desk-based role with regular sitting, speaking, and listening
  • Moderate office noise level
  • Reasonable accommodations available
What We Offer
  • Comprehensive benefits package: Medical, Dental, Vision
  • Enrollment in company 401(k) program, with company match
  • Company-paid Life Insurance + Short- and Long-Term Disability
  • 7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years
  • A supportive, energetic workplace where success is celebrated

About Acorn Stairlifts
Employing more than 1,700 people worldwide, Acorn Stairlifts is the world's largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries. We are committed to improving customer mobility and independence-one lift at a time.

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