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Customer Support Agent Jobs in Florida (NOW HIRING)

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

... agent, and external agency management. Position Summary and Role Impact: The Customer Support ... Associate I serves as a primary point of contact for accountholders in a call center environment.

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

... agent, and external agency management. Position Summary and Role Impact: The Customer Support ... Associate I serves as a primary point of contact for accountholders in a call center environment.

CardWorks

Associate, Customer Support

Orlando, FL · On-site

$16.25 - $22.50/hr

... agent, and external agency management. PositionSummaryand Role Impact: The Customer ... Initiates and supports account transactions, service requests, billing dispute steps, and ...

Wipro Limited

PRODUCTION AGENT L1

Tampa, FL · On-site

$25K - $50K/mo

... our customers, colleagues, and communities thrive in an ever-changing world. For additional ... Support process by managing transactions as per required quality standards * Fielding all incoming ...

Safebound

Customer Service Agent

West Palm Beach, FL · On-site

$15.25 - $20.25/hr

Client Support Agent Safebound Moving & Storage Join a Team That Makes Moving Stress-Free At Safebound Moving & Storage, we know that a successful move starts with exceptional customer service. Our ...

Safebound

Customer Service Agent

West Palm Beach, FL · On-site

$15.25 - $20.25/hr

Client Support Agent Safebound Moving & Storage Join a Team That Makes Moving Stress-Free At Safebound Moving & Storage, we know that a successful move starts with exceptional customer service. Our ...

Trilyon, Inc.

Customer Support Technician

Ocoee, FL · On-site

$16 - $21.75/hr

Job Title: Customer Support Technician (PR913994-R175773) Location: Ocoee, FL (On-site) Duration: 700 Hours The Customer Support Technician will be responsible for supporting all user-facing ...

Playbypoint

Customer Support Specialist

Miami, FL · On-site

$17.25 - $23.25/hr

As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get the absolute most out of our platform. You'll be the friendly and knowledgeable guide, assisting ...

Safebound

Customer Service Agent

West Palm Beach, FL

$15.25 - $20.25/hr

Client Support Agent Safebound Moving & Storage Join a Team That Makes Moving Stress-Free At Safebound Moving & Storage, we know that a successful move starts with exceptional customer service. Our ...

Outlier AI INC

Customer Support Specialist

Miami, FL · On-site

The Customer Support Specialist will respond to customer inquiries via email, chat, and video or phone, providing clear, accurate, and timely assistance. Daily tasks include troubleshooting basic and ...

Ga-Telesis

$52 - $78/hr

Within our Flight Solutions Group (FSG), our Customer Support team provides support to our Sales, Procurement, Repairs Solutions, and Teardown Solutions teams in their processes, such as customer ...

GA Telesis

Customer Support Specialist

Fort Lauderdale, FL · On-site

$17.25 - $23.25/hr

Within our Flight Solutions Group (FSG), our Customer Support team provides support to our Sales, Procurement, Repairs Solutions, and Teardown Solutions teams in their processes, such as customer ...

Safebound

Customer Service Agent

West Palm Beach, FL · On-site

$15 - $20/hr

Client Support Agent Join a team that makes moving stress-free At Safebound Moving & Storage, we know that a successful move starts with exceptional customer service. Our Client Support team plays a ...

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Showing results 21-40

All JobsCustomer Support Agent JobsCustomer Support Agent Jobs in Florida

Customer Support Agent information

See Florida salary details

$8

$16

$23

How much do customer support agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer support agent in Florida is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.98 per hour, depending on experience, location, and employer.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

How do I become a customer support agent?

To become a customer support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with support tools like CRM software, and the ability to handle inquiries professionally are also important. Some roles may require specific certifications or training programs.

What is the work of a customer support agent?

A customer support agent assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the most commonly searched types of Customer Support Agent jobs in Florida?

The most popular types of Customer Support Agent jobs in Florida are:

What are popular job titles related to Customer Support Agent jobs in Florida?

For Customer Support Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Support Agent jobs in Florida look for?

The top searched job categories for Customer Support Agent jobs in Florida are:

What cities in Florida are hiring for Customer Support Agent jobs?

Cities in Florida with the most Customer Support Agent job openings:

What are popular job titles related to Customer Support Agent jobs in FL?

For Customer Support Agent jobs in FL, the most frequently searched job titles are:

Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $33,646 per year, or $16.2 per hour.

Associate, Customer Support

CardWorks

Lake Mary, FL • On-site

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

CardWorks rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

1st of 21 rated payment service providers

Job description

Become an everyday champion - and build a career where your impact fuels financial progress.
What We Do
CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We're embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.
Who We Are
  • Merrick Bank: The bank that builds
  • CardWorks Servicing: One partner, total performance
  • Carson Smithfield: Resolution with respect

With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.
Our team tackles the industry's most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Position Summary and Role Impact:
The Customer Support Associate I serves as a primary point of contact for accountholders in a call center environment. This role responds to inbound inquiries, provides account-related support, helps resolve questions or concerns, and delivers a professional and consistent customer experience. The associate follows established policies, procedures, and compliance requirements while accurately documenting interactions, supporting account servicing needs, and escalating more complex matters when appropriate. Through timely, accurate, and service-focused support, this role contributes to customer satisfaction, retention, and the overall effectiveness of the Customer Support team.
Essential Functions:
  • Responds to inbound telephone inquiries and provides accurate, professional support to accountholders regarding account information, transactions, payments, and general servicing needs.

  • Assists accountholders with questions, concerns, and routine account issues while delivering a positive customer experience and supporting customer retention.

  • Researches and resolves customer issues in accordance with established policies, procedures, regulatory requirements, and business guidelines.

  • Accurately updates, verifies, and notates customer information and call activity within designated systems to ensure complete and reliable account records.

  • Initiates and supports account transactions, service requests, billing dispute steps, and investigations as appropriate based on customer needs and department procedures.

  • Educates accountholders on applicable processes, including billing dispute procedures, required documentation, timelines, and available next steps.

  • Identifies calls or account matters requiring additional review and escalates appropriately to leadership, internal partners, or specialized support teams.

  • Meets established expectations for quality, productivity, attendance, compliance, and customer service standards.

  • Performs other duties as assigned.

Requirements for Success:
Education & Experience:
    • Requires a high school diploma or its equivalent

    • Prior customer service experience

    • Experience with First Data Resources (FDR), Evolve or related platforms preferred

    • One (1) + years of related inbound or outbound call center or collections experience desirable

    • Experience working with computers is required

    Knowledge, Skills and Capabilities:
    • Meets established unit standards for quantity, quality and monitoring

    • Responsible for monitoring monthly statistics and meeting personal and unit goals

    • Speaks clearly and is able to convey a clear message

    • Able to change applications and support business objectives.

    • Works to achieve department and individual goals; supports management and unit and team to accomplish company objectives

    Schedule Flexibility:
    Full-time positions are available across a variety of schedules, including day, evening, overnight, and weekend shifts. Specific schedules vary by position and location and will be discussed throughout the interview process. Schedule assignments are determined based on business needs and candidate availability at the time of hire. Candidates must be available to work the schedule associated with the position they are selected for.
    Bilingual Opportunities Available:
    Select openings require English/Spanish bilingual proficiency. Candidates applying for bilingual positions must be able to effectively communicate in both English and Spanish and may be assessed during the hiring process.
    #INDEG

Our Employee Value Proposition
  • Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
  • Benefits Package -Medical, Dental, and Vision (plus much more)
  • 401(k) Plan with Company Match
  • Short- & Long-Term Disability
  • Wellness Programs
  • Group Life and AD&D Insurance
  • Paid Vacation, Sick Days and bank Holidays
  • Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.
We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.
If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.

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