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Overnight Shopify Chat Support Jobs (NOW HIRING)

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

Perform order entry, modifications, and account updates using Shopify and internal systems ... Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.

Empathy

Care Specialist (Overnight Hours)

Anchorage, AK · On-site +1

The Care Specialist (Overnight Shift) role is integral to our 24/7 operations, providing live chat and phone support to families navigating loss, short-term disability leave, and other challenging ...

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

$42K/yr

Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Being apprehensive with the Shopify platform to build an Ecommerce business. * Utilizing other ...

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

$42K/yr

Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Being apprehensive with the Shopify platform to build an Ecommerce business. * Utilizing other ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

York, PA

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

Harrisburg, PA

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

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All JobsShopify Chat Support JobsOvernight Shopify Chat Support Jobs

Overnight Shopify Chat Support information

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$14

$26

$44

How much do overnight shopify chat support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for overnight shopify chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Overnight Shopify Chat Support vs Shopify Customer Service Representative?

AspectOvernight Shopify Chat SupportShopify Customer Service Representative
Work HoursNight shifts, typically overnightDay shifts, regular business hours
Work EnvironmentRemote, online chat supportRemote or in-office, multi-channel support
Required SkillsChat communication, Shopify platform knowledgeCustomer service skills, Shopify familiarity
Industry UsageeCommerce, online retail

Overnight Shopify Chat Support focuses on providing customer assistance via live chat during night hours, primarily handling Shopify store inquiries. Shopify Customer Service Representatives may work during regular hours and handle multiple communication channels. Both roles require Shopify platform knowledge, but Overnight Shopify Chat Support emphasizes night shift availability and chat skills, while Customer Service Representatives often handle broader customer interactions during daytime hours.

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Overnight Shopify Chat Support jobs near you
Infographic showing various Overnight Shopify Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Client Support Specialist

The Global Talent Co

Remote

$18.50 - $24.75/hr

Full-time

Re-posted 20 days ago

Job description

CLIENT SUPPORT SPECIALIST
Full-time (40hrs per week) / Remote / Latam
Check out The Global Talent Co.'s talent network: https://www.globaltalent.co/network
The role:
You will work with a fast-growing company that delivers ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. Unlike traditional customer support, a single issue can impact hundreds of meals, multiple stakeholders, and critical service commitments, making accuracy, responsiveness, and operational excellence essential to success.
As a Client Support Specialist, you will serve as the frontline of the Customer Experience team, managing client inquiries, processing orders, maintaining customer accounts, and resolving operational issues while delivering an exceptional customer experience.
Position: Client Support Specialist (Full-Time)
Seeking a highly organized and detail-oriented Client Support Specialist to support business clients through order management, customer communication, and operational issue resolution. The ideal candidate has experience working in high-volume customer support environments, thrives in fast-paced operations, and takes full ownership of customer outcomes.
Responsibilities:
Order Support & Processing
  • Perform order entry, modifications, and account updates using Shopify and internal systems.
  • Process remakes, replacements, and credit requests accurately while meeting established SLAs.
  • Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions.
  • Monitor active orders and proactively communicate updates to customers.
  • Partner with Logistics, Fulfillment, and Operations teams to resolve order-related issues.
Inbox & Ticket Management
  • Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.
  • Prioritize customer issues based on business impact, urgency, and service level commitments.
  • Maintain accurate ticket documentation and ensure customer inquiries are fully resolved.
  • Meet established SLAs for first response time, resolution time, and ticket quality.
  • Effectively manage multiple priorities while maintaining exceptional accuracy.
Client Account Support
  • Support onboarding activities for new client accounts, including account setup and verification.
  • Maintain accurate customer records, contact information, delivery details, and account preferences.
  • Develop familiarity with assigned customer accounts and their operational requirements.
  • Support day-to-day client communication and account management activities.
Escalation Management
  • Gather complete order, shipment, and account information before escalating issues.
  • Clearly document issues and provide detailed context for internal stakeholders.
  • Follow up on escalated cases to ensure timely resolution and customer communication.
  • Escalate operational risks and service failures appropriately.
Customer Communication
  • Respond to inquiries related to orders, billing, deliveries, products, and account management.
  • Deliver professional, empathetic, and solution-oriented written communication.
  • Utilize approved SOPs, templates, macros, and knowledge base resources.
  • Provide proactive communication during service disruptions, delays, and operational incidents.
Process Improvement & Knowledge Management
  • Utilize internal documentation and knowledge base resources to resolve customer inquiries.
  • Identify recurring customer issues, operational trends, and process gaps.
  • Recommend improvements to processes and internal documentation.
  • Participate in testing and refining new workflows, tools, and operational processes.
Requirements:
  • 3+ years of experience in Customer Support, Client Services, Customer Success, Account Support, or similar customer-facing roles.
  • Experience managing high-volume support inboxes while maintaining exceptional attention to detail.
  • Live chat support experience is required.
  • Strong written and verbal English communication skills.
  • Experience supporting business clients or complex customer accounts is preferred.
  • Experience using HubSpot or similar CRM platforms is strongly preferred.
  • Experience using Shopify or similar order management systems is preferred.
  • Proficiency with Google Workspace, Slack, Microsoft Office, and business communication tools.
  • Exceptional attention to detail and accuracy.
  • Strong sense of ownership and accountability.
  • Excellent organizational and time management skills.
  • Ability to prioritize multiple requests in a fast-paced environment.
  • Strong problem-solving and critical-thinking abilities.
  • Comfortable working independently in a remote environment.
  • Ability to build strong relationships with business customers.
  • Proactive mindset with the ability to identify issues before they escalate.
Nice to Have:
  • Experience supporting B2B, Enterprise, Hospitality, Healthcare, Education, or Institutional clients.
  • Experience working in Food, Logistics, Fulfillment, Subscription, or E-commerce companies.
  • Experience managing a portfolio of customer accounts.
  • Experience partnering closely with Operations, Supply Chain, or Logistics teams.
  • Familiarity with HubSpot, Shopify, Zendesk, Gorgias, or similar customer support platforms.
About us:
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. By combining operational excellence with exceptional customer service, the team ensures every client receives reliable support and seamless service throughout their experience.
Customer Experience plays a critical role in the business, serving as the bridge between clients and internal operational teams to ensure issues are resolved efficiently while maintaining the highest service standards.

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