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Overnight Shopify Chat Support Jobs in Arizona (NOW HIRING)

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International Lead

Phoenix, AZ

$16.25 - $19.25/hr

... chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ... overnight hours, to support international market coverage. * Excellent verbal and written ...

Windstar Cruises

International Lead

Phoenix, AZ · On-site

$16.25 - $19.25/hr

... chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ... overnight hours, to support international market coverage. * Excellent verbal and written ...

Windstar Cruises

International Lead

Phoenix, AZ · On-site

$16.25 - $19.25/hr

... chat support. * Other duties as assigned. Qualifications * 2+ years of experience in travel ... overnight hours, to support international market coverage. * Excellent verbal and written ...

CornerStone Staffing

Customer Service Analyst

Tempe, AZ · On-site

$27 - $30/hr

Customer Support Analyst Location Tempe, Arizona | Onsite Compensation & Schedule * Shift 1 ... Shift 3 (Overnight): 11:00pm-8:00am -- $29.00-$30.00/hr * Rotating schedule with some weekends ...

Uber Technologies Inc

Claims Advocate

Phoenix, AZ · On-site

... phone and chat correspondence, collaborating with Adjusters, and supporting users affected by ... Shifts are assigned based on business needs and may include days, evenings, weekends, overnight and ...

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All JobsShopify Chat Support JobsOvernight Shopify Chat Support JobsOvernight Shopify Chat Support Jobs in Arizona

Overnight Shopify Chat Support information

What is the difference between Overnight Shopify Chat Support vs Shopify Customer Service Representative?

AspectOvernight Shopify Chat SupportShopify Customer Service Representative
Work HoursNight shifts, typically overnightDay shifts, regular business hours
Work EnvironmentRemote, online chat supportRemote or in-office, multi-channel support
Required SkillsChat communication, Shopify platform knowledgeCustomer service skills, Shopify familiarity
Industry UsageeCommerce, online retail

Overnight Shopify Chat Support focuses on providing customer assistance via live chat during night hours, primarily handling Shopify store inquiries. Shopify Customer Service Representatives may work during regular hours and handle multiple communication channels. Both roles require Shopify platform knowledge, but Overnight Shopify Chat Support emphasizes night shift availability and chat skills, while Customer Service Representatives often handle broader customer interactions during daytime hours.

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Cities in Arizona with the most Overnight Shopify Chat Support job openings:

Overnight Shopify Chat Support jobs near you

Mechanical Support Specialist I

Firman Power Equipment Inc

Peoria, AZ • On-site

$20 - $24/hr

Full-time

Re-posted 28 days ago

Job description


In 2015, FIRMAN Power Equipment, Inc. introduced its portable generator power equipment to the North American market, offer customer-friendly units with larger tanks and extended run times. We also provide our customers with top-notch technical support.


Summary: 

Provides basic technical support and assistance to customers via e-mail, phone, or chat regarding their generator. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance on FIRMAN generators. Provides customers with preventive maintenance and configuration recommendations for their generator. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of FIRMAN products and services. Escalates more complex inquiries to a higher-level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. 

Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. 

Responsibilities and Functions: 

  • Communicates with Technical team using Teams application.
  • Locates service centers for customers that require repair or maintenance on their generator.
  • Maintains professionalism and composure during all customer interactions.
  • Demonstrates empathy and patience to customers, especially under stressful situations.
  • Utilize NetSuite to navigate and create, part orders, customer profiles, support cases, and creating Shopify orders.
  • Responds to Chat inquires quickly with an approval rating over 90%.
  • Responds to Email Information page inquiries through Outlook.
  • Troubleshoot and answer customer inquiries regarding FIRMAN products.
  • Continuously learns FIRMAN products and best practices for troubleshooting generators.
  • Vonage answer rate must be above 95% unless assigned other duties.
  • Vonage ready state must be above 90% unless assigned other duties.
  • Must answer and assist to completion over 99% of all calls.
  • Attach is related documents and files to each customer profile case in NetSuite.
  • Utilizes operating manuals, FAQ’s, and website and other sources to assist with customer inquiries.
  • May be required to assist other departments.
  • Overtime as needed during peak season.
  • Some travel as needed.

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