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Saas Support Jobs in Arizona (NOW HIRING)

RateLinx

Account Manager

Scottsdale, AZ

$75K - $85K/yr

You will use your SaaS support experience to solve customer issues, assist the customers with system configuration, and provide value-added customer support. You will solve customer issues by:

Arcoro

Software Support Specialist - Hybrid

Phoenix, AZ · Hybrid

Experience in customer support, SaaS support, or technical service roles * Strong problem-solving ... and troubleshooting skills * Excellent communication and interpersonal skills * Ability to manage ...

New

Arcoro

Software Support Specialist - Hybrid

Phoenix, AZ · On-site

Experience in customer support, SaaS support, or technical service roles * Strong problem-solving ... and troubleshooting skills * Excellent communication and interpersonal skills * Ability to manage ...

New

Arcoro

Software Support Specialist - Hybrid

Phoenix, AZ · Hybrid

Experience in customer support, SaaS support, or technical service roles * Strong problem-solving ... and troubleshooting skills * Excellent communication and interpersonal skills * Ability to manage ...

New

Computer Task Group, Inc

SaaS Engineer

Phoenix, AZ · On-site

Support enterprise Java/JEE applications and web technologies, including application integration ... SaaS Security Posture Management (SSPM) * Python and PowerShell scripting * Terraform and ...

GPS Insight

Customer Experience Associate

Scottsdale, AZ · On-site

$16.75 - $22.25/hr

This role is ideal for someone starting a career in customer support, technical support, help desk, SaaS support, or customer success. Candidates should be comfortable using computers, web-based ...

ClifyX

Info Security Analyst (SaaS)

Phoenix, AZ · On-site

... to support monthly trend analysis as well as project components • Evaluate various SaaS technologies and tools for technical, functional, and financial feasibility • Partner with and support ...

Bank of America

Senior Architect Cloud & SaaS

Chandler, AZ · On-site

$63.75 - $81.25/hr

Bank of America is committed to an in-office culture that supports collaboration, engagement, and ... This role leads the network security architecture for cloud platforms and SaaS consumption ...

Bank of America

Senior Architect Cloud & SaaS

Chandler, AZ · Hybrid

$64 - $81.50/hr

Bank of America is committed to an in-office culture that supports collaboration, engagement, and ... This role leads the network security architecture for cloud platforms and SaaS consumption ...

Minitab

Account Executive - SaaS

Phoenix, AZ

Whether supporting manufacturing, operations, quality, engineering, or business leadership teams ... This is an opportunity for a consultative sales professional with experience selling SaaS ...

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Saas Support information

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How much do saas support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for saas support in Arizona is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.04 per hour, depending on experience, location, and employer.

What is a SaaS Support?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in SaaS Support?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What are the most commonly searched types of Saas Support jobs in Arizona?

The most popular types of Saas Support jobs in Arizona are:

What are popular job titles related to Saas Support jobs in Arizona?

For Saas Support jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Saas Support jobs in Arizona look for?

The top searched job categories for Saas Support jobs in Arizona are:

Saas Support jobs near you
Infographic showing various Saas Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $36,037 per year, or $17.3 per hour.

Account Manager

RateLinx

Scottsdale, AZ

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 hours ago

Job description

Account Manager
Salary Range: $75k - $85k
Who We Are
RateLinx is a leading logistics and transportation SaaS provider delivering TMS, real‑time visibility, and freight audit amp; payment solutions on a single platform. We help shippers reduce costs, improve service, and optimize their supply chain operations through data‑driven insights and collaborative problem‑solving.
Our team lives our core values—responsive, reliable, knowledgeable, confident, innovative, nimble, and collaborative. If this sounds like you, we’d love to meet you.
What You Will Do
The Account Manager is responsible for day-to-day customer service and technology support management of assigned customers. You will use your SaaS support experience to solve customer issues, assist the customers with system configuration, and provide value-added customer support.
You will solve customer issues by:
  • Collaborating with the customers to resolve system usability and functional issues.
  • Triaging customer support tickets to build user stories for the Engineering Team.
  • Being an expert on the functionality and capabilities of the RateLinx software.
  • Managing customer issues with RateLinx’s internal teams to ensure issue resolution.
You will improve the customer experience by:
  • Acting as the primary point of contact for assigned customers.
  • Maintaining a reliable, trusting relationship with the customers.
  • Meeting with the customers to identify requirements, opportunities, and product fit.
  • Conducting virtual application training with customers.
  • Ensuring the customers are maximizing the value of the RateLinx SaaS solution.
  • Documenting key customer use cases for system setup and custom integrations.
  • Creating system setup documents and functional specifications.
  • Being accountable that support issues and system enhancements are resolved completely, accurately, and within SLA guidelines.
Who You Are
  • You have at least 2 years of Account Management experience with an emphasis on technical troubleshooting and issue resolution.
  • You are an experienced customer service professional.
  • You are a detailed SaaS support professional.
  • You have a background in technology and are tech savvy.
  • You understand how SaaS works to exceed customers’ expectations.
  • You are intelligent and curious about systems that are not working.
  • You take responsibility for self-learning, seeking feedback on performance.
  • You are an excellent communicator and can teach others how to use software.
  • You work until things get done.
  • You have experience in the logistics and transportation industry.
Why Work for RateLinx
  • 3x Top Workplace Award Winner via AZ Central (2024-2026)
  • In-office position that has views of the mountains
  • Flexible schedule and hybrid work opportunities
  • Friendly, professional, and collaborative workplace
  • Business casual dress code
  • PTO eligible immediately upon hire
  • Medical, Vision and Dental Insurance (RateLinx pays 80% of the premium)
  • Employer-Paid Life and Disability Insurance.
  • Voluntary Life Insurance and Pet Insurance available at a group rate
  • Flexible Spending Account (FSA)
  • 401(k) + employer match
We’re growing quickly and looking for high‑energy team members who want to make an impact, support our customers, and have fun doing it.
How to Apply
Are you ready to make a difference? Apply online at https://www.ratelinx.com/careers/
To learn more about us, visit https://www.ratelinx.com/about/

Apply