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Director Customer Support Jobs in Arizona (NOW HIRING)

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

The Director of Customer Service oversees the strategic and operational management of the Customer ... Develop and execute a comprehensive strategy for the Customer Support department to align with ...

Versaterm

Director, Customer Success

Mesa, AZ

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...

CREXENDO, INC

Director of Customer Support

Tempe, AZ · On-site

Position Summary Crexendo VIP Services is looking for a Director of Customer Support to lead the teams that keep our VIP customers connected, confident, and successful on the VIP platform. This ...

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

By uniting purpose-built software, integrated hardware and full implementation and support in one ... The Director of Customer Service oversees the strategic and operational management of the Customer ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...

CREXENDO, INC

Director of Customer Support

Tempe, AZ · On-site

Position Summary Crexendo VIP Services is looking for a Director of Customer Support to lead the teams that keep our VIP customers connected, confident, and successful on the VIP platform. This ...

SmartRent

Director, Customer Service

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By uniting purpose-built software, integrated hardware and full implementation and support in one ... The Director of Customer Service oversees the strategic and operational management of the Customer ...

TAD PGS, Inc

Customer Support Specialist 1

Chandler, AZ

$20.16 - $23.99/hr

  • Medical

  • Retirement

PDS Defense, Inc. is seeking a Customer Support Specialist 1- Aviation Component Manufacturing, in ... Job ID#218564 Under direct supervision, performs a variety of clerical duties of a routine and ...

Amat

Customer Support Technician II (T2)

Chandler, AZ

$20 - $27.50/hr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor.

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Showing results 1-20

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Arizona

Director Customer Support information

See Arizona salary details

$36.3K

$114.9K

$183.1K

How much do director customer support jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director customer support in Arizona is $114,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,500.00 and $137,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the most commonly searched types of Customer Support jobs in Arizona?

The most popular types of Customer Support jobs in Arizona are:

What are popular job titles related to Director Customer Support jobs in Arizona?

For Director Customer Support jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Arizona look for?

The top searched job categories for Director Customer Support jobs in Arizona are:

What cities in Arizona are hiring for Director Customer Support jobs?

Cities in Arizona with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $114,937 per year, or $55.3 per hour.

Associate Director, Customer Support (Operations Center)

Gemini

Tempe, AZ • On-site

Full-time

Medical, Retirement

Posted 18 days ago

Job description

About the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all - bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Support
Gemini's Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions. Collectively, these teams efficiently handle all inbound phone-based service requests and communications for the Gemini Credit Card and email-based requests for Gemini Exchange.
The Role: Associate Director, Customer Support (Operations Center)
As an Associate Director of the regional team, your role will be a combination of "getting your hands dirty" and management responsibilities within an inbound contact center. You will be expected to lead the workforce management function, collaborate with the Operations team with forecasting and building team rapport.
This role is required to be in person 5 days per week at our Tempe, AZ office.
Responsibilities:
  • Lead workforce management activities, including scheduling, forecasting, headcount planning, and timecard management to ensure optimal staffing and service levels.
  • Lead local shift managers while partnering with global operations leaders to drive alignment and operational excellence across regions.
  • Build and sustain a high-performance, customer-centric culture rooted in accountability, continuous improvement, and operational excellence.
  • Coach, develop, and empower leaders and team members through performance management, targeted training, feedback, and recognition to achieve individual and team goals.
  • Translate organizational strategy into actionable operational plans, measurable outcomes, and scalable solutions that support business growth.
  • Identify operational inefficiencies and leverage data, analytics, and process improvements to optimize performance and drive continuous improvement.
  • Ensure operational readiness and business continuity for new products, business initiatives, organizational growth, and incident response.
  • Partner cross-functionally with Global Operations, Legal, Facilities, Office Management, and Security to ensure compliance with company policies and maintain a safe, secure, and productive workplace.
  • Manage site budgets and operating expenses while identifying opportunities to improve efficiency and optimize costs.

Minumum Qualifications:
  • Bachelor's degree or equivalent practical experience.
  • Minimum 12 years of experience in a contact center, contact centers or financial services environment.
  • Minimum of 5 years of contact center workforce management experience.
  • Proficiency in Google applications (Sheets, Docs, Slides).
  • Proven success scaling operations during periods of rapid organizational growth.
  • Strong understanding of Workforce Management principles, forecasting, scheduling, and capacity planning.
  • Experience using operational metrics and data analytics to drive business decisions.
  • Experience leading change management and continuous improvement initiatives.
  • Ability to thrive in a dynamic, high-growth environment with evolving priorities.
  • Strong communication skills and a dependable team-player attitude.
  • Ability to adapt quickly to new information and changing environments.
  • Passion for delivering excellent client service with integrity and a proactive approach.

Preferred Qualifications:
  • 15+ years of experience in the banking or financial industry.
  • 10+ years of client service experience.
  • Associate Degree or higher.
  • Experience within fintech, financial services, payments, or another regulated industry.

It Pays to Work Here
The compensation & benefits package for this role includes:
  • Competitive starting pay
  • A discretionary annual bonus
  • Long-term incentive in the form of a new hire equity grant
  • Comprehensive health plans
  • 401K with company matching
  • Paid Parental Leave
  • Flexible time off

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
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