Help Desk - Tier 1
$20.25 - $27.25/hr
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...
Help Desk - Tier 1
$20.25 - $27.25/hr
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...
Help Desk - Tier 1
Scottsdale, AZ · Hybrid
$20.50 - $27.50/hr
Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Onsite 2-3 times a week. * This position requires one year of customer service experience is ...
Quick apply
Help Desk - Tier 1
Scottsdale, AZ · Hybrid
$20.50 - $27.50/hr
Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Onsite 2-3 times a week. * This position requires one year of customer service experience is ...
Help Desk - Tier 1
$20.25 - $27.25/hr
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...
Quick apply
Help Desk - Tier 1
$20.25 - $27.25/hr
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...
Help Desk - Tier 1
Scottsdale, AZ · Hybrid
$20.50 - $27.50/hr
Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Onsite 2-3 times a week. * This position requires one year of customer service experience is ...
Help Desk - Tier 1
Scottsdale, AZ · Hybrid
$20.50 - $27.50/hr
Facilitate Service Desk incident response/resolution and service request fulfillment services by ... Onsite 2-3 times a week. * This position requires one year of customer service experience is ...
Help Desk Administrator
Tucson, AZ · On-site
Service Operations Manager The Help Desk Administrator is a Tier 2 technician responsible for handling escalated service requests, troubleshooting complex technical issues, and providing support and ...
Help Desk Administrator
Tucson, AZ · On-site
Service Operations Manager The Help Desk Administrator is a Tier 2 technician responsible for handling escalated service requests, troubleshooting complex technical issues, and providing support and ...
Help Desk Technician
Tucson, AZ · On-site
$19 - $25.50/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Escalate unresolved issues to Tier 2 or Systems teams following Winsor's documented escalation ...
Help Desk Technician
Tucson, AZ · On-site
$19 - $25.50/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Escalate unresolved issues to Tier 2 or Systems teams following Winsor's documented escalation ...
Help Desk Analyst
Phoenix, AZ · On-site
$20.25 - $27.75/hr
... 2 weeks of an offer. HireRight background check and drug screening required. The Help Desk Analyst ... Provide Tier 1 technical support for AZ360 and PageUp * Diagnose and resolve user issues or ...
Quick apply
Help Desk Analyst
Phoenix, AZ · On-site
$20.25 - $27.75/hr
... 2 weeks of an offer. HireRight background check and drug screening required. The Help Desk Analyst ... Provide Tier 1 technical support for AZ360 and PageUp * Diagnose and resolve user issues or ...
Help Desk Technician
Phoenix, AZ · On-site
$55K - $70K/yr
This person will provide Tier 1 technical support in a Microsoft environment, working with ... Required Skills & Experience 2-3 years of Help Desk, Desktop Support, or IT Support experience ...
Help Desk Technician
Phoenix, AZ · On-site
$55K - $70K/yr
This person will provide Tier 1 technical support in a Microsoft environment, working with ... Required Skills & Experience 2-3 years of Help Desk, Desktop Support, or IT Support experience ...
Tier II Service Desk Engineer
Tucson, AZ · On-site
We are looking for an experienced Tier 2 Service Desk Technician with exceptional people skills and ... Helpdesk / Ticketing HaloPSA * Documentation Hudu * RMM Intune / Immybot * Networking Meraki
Quick apply
Tier II Service Desk Engineer
Tucson, AZ · On-site
We are looking for an experienced Tier 2 Service Desk Technician with exceptional people skills and ... Helpdesk / Ticketing HaloPSA * Documentation Hudu * RMM Intune / Immybot * Networking Meraki
Tier II Service Desk Engineer
Tucson, AZ · On-site
We are looking for an experienced Tier 2 Service Desk Technician with exceptional people skills and ... Helpdesk / Ticketing - HaloPSA * Documentation - Hudu * RMM - Intune / Immybot * Networking ...
Tier II Service Desk Engineer
Tucson, AZ · On-site
We are looking for an experienced Tier 2 Service Desk Technician with exceptional people skills and ... Helpdesk / Ticketing - HaloPSA * Documentation - Hudu * RMM - Intune / Immybot * Networking ...
Tier II Service Desk Engineer
Tucson, AZ · On-site
We are looking for an experienced Tier 2 Service Desk Technician with exceptional people skills and ... Helpdesk / Ticketing - HaloPSA * Documentation - Hudu * RMM - Intune / Immybot * Networking ...
Tier II Service Desk Engineer
Tucson, AZ · On-site
We are looking for an experienced Tier 2 Service Desk Technician with exceptional people skills and ... Helpdesk / Ticketing - HaloPSA * Documentation - Hudu * RMM - Intune / Immybot * Networking ...
Help Desk Technician
Phoenix, AZ · On-site
$20 - $30/hr
Provide Tier 1 technical support via phone, email, chat, and in person * Troubleshoot hardware ... Help Desk, Desktop Support, or Technical Support experience * Working knowledge of Windows ...
Quick apply
Help Desk Technician
Phoenix, AZ · On-site
$20 - $30/hr
Provide Tier 1 technical support via phone, email, chat, and in person * Troubleshoot hardware ... Help Desk, Desktop Support, or Technical Support experience * Working knowledge of Windows ...
Help Desk Analyst (29047)
Phoenix, AZ · On-site
$20.25 - $27.75/hr
Company Description IDEALFORCE have a Contract position available immediately for a Help Desk ... a Tier II level; identifying remedies and completing resolution activities including validation ...
Help Desk Analyst (29047)
Phoenix, AZ · On-site
$20.25 - $27.75/hr
Company Description IDEALFORCE have a Contract position available immediately for a Help Desk ... a Tier II level; identifying remedies and completing resolution activities including validation ...
Help Desk Analyst (29310)
$20.25 - $27.75/hr
Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk ... a Tier II level; identifying remedies and completing resolution activities including validation ...
Help Desk Analyst (29310)
$20.25 - $27.75/hr
Company Description IDEALFORCE has a CONTRACT position available immediately for a Help Desk ... a Tier II level; identifying remedies and completing resolution activities including validation ...
Help Desk Specialist II
$19.53 - $31.37/hr
The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual ...
Help Desk Specialist II
$19.53 - $31.37/hr
The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual ...
Help Desk Specialist II
Chandler, AZ · On-site
$19.53 - $31.37/hr
The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual ...
Help Desk Specialist II
Chandler, AZ · On-site
$19.53 - $31.37/hr
The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple high priority issues in a fast-paced office environment with constant interruptions and continual ...
Help Desk Support Technician - Bisbee
Bisbee, AZ · On-site
$15 - $20.25/hr
Responsibilities : • Provides basic first tier phone support for hardware, peripherals, and ... and two (2) years' experience in a customer service or IT support role. • Must possess and ...
Help Desk Support Technician - Bisbee
Bisbee, AZ · On-site
$15 - $20.25/hr
Responsibilities : • Provides basic first tier phone support for hardware, peripherals, and ... and two (2) years' experience in a customer service or IT support role. • Must possess and ...
Help Desk Specialist
Phoenix, AZ · Hybrid
Qualifications: * 2 years of experience working in an IT Help Desk environment. * 1-2 years of experience with Microsoft Office (Outlook, Access, Excel, Word, and PowerPoint). * 1-2 years of ...
Quick apply
Help Desk Specialist
Phoenix, AZ · Hybrid
Qualifications: * 2 years of experience working in an IT Help Desk environment. * 1-2 years of experience with Microsoft Office (Outlook, Access, Excel, Word, and PowerPoint). * 1-2 years of ...
Service Desk Analyst, Desktop Support, Tier 2 Technical Support, ServiceNow, Active Directory, Office 365, O365, Troubleshooting, Incident Management, VMware, Ivanti, Remote Support, VPN ...
Service Desk Analyst, Desktop Support, Tier 2 Technical Support, ServiceNow, Active Directory, Office 365, O365, Troubleshooting, Incident Management, VMware, Ivanti, Remote Support, VPN ...
Help Desk Technician- Level II
Sierra Vista, AZ · On-site
$19 - $21/hr
Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our ...
Quick apply
Help Desk Technician- Level II
Sierra Vista, AZ · On-site
$19 - $21/hr
Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our ...
Help Desk Tier 2 information
See Arizona salary details
$11.87 - $13.66
2% of jobs
$13.66 - $15.46
6% of jobs
$15.46 - $17.25
12% of jobs
$17.75 is the 25th percentile. Wages below this are outliers.
$17.25 - $19.04
17% of jobs
The median wage is $20.47 / hr.
$19.04 - $20.83
16% of jobs
$20.83 - $22.63
16% of jobs
$23.52 is the 75th percentile. Wages above this are outliers.
$22.63 - $24.42
12% of jobs
$24.42 - $26.21
7% of jobs
$26.21 - $28
6% of jobs
$28 - $29.79
3% of jobs
$29.79 - $31.59
2% of jobs
$11
$21
$31
How much do help desk tier 2 jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for help desk tier 2 in Arizona is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.
What is a Help Desk Tier 2?
A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.
What are the typical day-to-day responsibilities of a Help Desk Tier 2?
A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.
What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?
To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.
What are the most commonly searched types of Help Desk Tier 2 jobs in Arizona?
The most popular types of Help Desk Tier 2 jobs in Arizona are:
What are popular job titles related to Help Desk Tier 2 jobs in Arizona?
For Help Desk Tier 2 jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 2 jobs in Arizona look for?
The top searched job categories for Help Desk Tier 2 jobs in Arizona are:
What cities in Arizona are hiring for Help Desk Tier 2 jobs?
Cities in Arizona with the most Help Desk Tier 2 job openings:
Help Desk - Tier 1
Scottsdale, AZ
IntraEdge •
IT Services • 1 - 5K employees1,001 - 5,000 employees
$20.25 - $27.25/hr
Full-time
Re-posted 24 days ago
Job description
POSITION SUMMARY:
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources.
PROJECT INFORMATION:
Service Desk.
PRINCIPAL RESPONSIBILITIES:
• Responds to incoming interactions initiated via phone.
• Fulfills incoming service requests.
• Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
• Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
• Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller's satisfaction.
• Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner.
• Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
• Performs other job-related duties as assigned or apparent.
A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources.
PROJECT INFORMATION:
Service Desk.
PRINCIPAL RESPONSIBILITIES:
• Responds to incoming interactions initiated via phone.
• Fulfills incoming service requests.
• Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
• Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
• Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller's satisfaction.
• Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner.
• Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.
• Performs other job-related duties as assigned or apparent.
MINIMUM QUALIFICATIONS:
• High School Diploma or G.E.D.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• Ability to communicate technical information to non-technical users.
Education:Employment Type: FULL_TIME• High School Diploma or G.E.D.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• Ability to communicate technical information to non-technical users.
About IntraEdge
Sourced by ZipRecruiter
At heart, we are a technology, products and services organization In our soul, it’s the people who make us what we are — the professionals we train and connect to next-level opportunities and the experts who create innovative solutions and value for our national and international partners. It’s true that innovative technology can provide a major boost to your business, but you also need the right talent pushing it forward. This critical combination is what we offer all of our partners: cutting edge tech solutions and the expertise to bring it to life.
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Chandler, AZ, US
Year founded
2002