Epic Help Desk Jobs in Arizona (NOW HIRING)

IntroductionAre you are looking for a career with one of Tucson’s largest, most highly regarded healthcare organizations that offers generous benefits, competitive salaries, free health classes and makes a difference in the lives of more than one in ten Tucsonans?

Overview

Responsibilities

• Leads the development of metrics, dashboards, and reports using Epic Cogito suite of tools to include SlicerDicer datasets, Reporting Workbench, Radar Dashboarding, and SQL Reporting from Clarity/Caboodle.
• Leads requirements gathering sessions, analyzes requirements, designs, and develops analytical projects working closely with users, finding the best possible solution to a given business problem.
• Ensures end users understand their responsibilities with respect to requirements development and data validation.
• Completes and maintains annual Epic Proficiency requirements.
• Elicits requirements using interviews, requirements meetings, surveys, document analysis, site visits, business process descriptions, use cases, workflow analysis, and any other appropriate methodologies.
• Serves as a liaison between the business organization and the IT technology team; works with Architects/DBAs/Developers/etc. as necessary to translate business needs and questions into technical solutions.
• Works closely and cooperatively with IT development/support team on product design; makes recommendations for changes to enhance support and usability.
• Presents recommendations regarding data architecture, strategy requirements, and scale of information that is required for the organization.
• Validates that data warehouses/data marts meet user requirements and service-level agreements.
• Assists with creating end-user training and documentation.
• Serves as an informational resource and Subject Matter Expert (SME) to internal/external clients and external organizations or agency representatives for software and technical matters related to Electronic Health Records, workflows, reporting/dashboard requirements, and other related issues.
• Presents information using data visualization techniques.
• Meets established time frames and rates of performance for the quality and quantity of work for the position.
• Demonstrates a high level of technical expertise, quality, efficiency, and accuracy in the employee’s job performance.
• Demonstrates an exceptional level of customer service; answering and responding to all incoming calls, emails, and inquiries in a timely and effective manner, responding to assigned Help Desk tickets and/or ad-hoc requests for support providing information and resolution to these technical inquiries or complaints.
• Provides timely educational feedback to internal clients to improve the understanding and individual performance regarding identified errors or deficiencies.
• Effectively interacts with department heads and other internal clients regarding the implementation of, and compliance with, changes to systems operational requirements and/or standards.
• Participates in the effective and efficient communication and distribution of information with organizational leadership and end-users that fosters and maintains an effective and collaborative understanding between Information Technology and Clinical Operations
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

• In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
• Supports El Rio by participating in community events which promote good health, and which contribute to a broader awareness and understanding of El Rio Health and the many services provided to the community.
• Participates in all appropriate health care activities related to El Rio Health on a local, state, and national level to maintain and enhance El Rio’s image with health agencies, professional associations, and the public.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.
• Employees must maintain their skills proficiency with El Rio operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree in Business, Management Information System, Computer Information Systems, or a related field from an accredited college or university, or an equivalent combination of relevant experience.
• Three (3) years’ experience working in a Healthcare environment with Electronic Health Records (EHR).
• Three (3) years’ experience working with T-SQL, Power BI, statistical analysis, and other applications.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.
• Active Epic Certification in Cogito Tools Administration (recently expired may be considered).

• Master’s Degree in Business, Management Information System, Computer Information Systems, or a related field from an accredited college or university.
• Five (5) years’ experience working in a Healthcare environment with Electronic Health Records (EHR).
• Five (5) years’ experience working with T-SQL, Power BI, statistical analysis, and other applications.
• Epic Clarity Data Model Certification.
• Epic Cogito Project Manager Certification.
• Epic Clinical Data Model Certification.
• Epic Revenue Data Model Certification.
• Epic Caboodle Data Model Certification.
• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.