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Epic Help Desk Jobs in Arizona (NOW HIRING)

Dulyhealthandcare

$17.25 - $21.75/hr

Together, we create an environment where you can grow, contribute, and help improve the experience ... Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details ...

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Epic Help Desk information

See Arizona salary details

$11

$21

$31

How much do epic help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for epic help desk in Arizona is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?

On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.

What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?

To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.

What is an Epic Help Desk?

An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.

What are the most commonly searched types of Epic Help Desk jobs in Arizona? The most popular types of Epic Help Desk jobs in Arizona are:
What are popular job titles related to Epic Help Desk jobs in Arizona? For Epic Help Desk jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk jobs in Arizona look for? The top searched job categories for Epic Help Desk jobs in Arizona are:
Epic Help Desk jobs near you
Infographic showing various Epic Help Desk job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,874 per year, or $21.6 per hour.

Front Desk Supeviser

Sonesta International Hotels

Phoenix, AZ • On-site

$17 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Sonesta International Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

29th of 108 rated hotels

Job description

We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and scheduling of the front desk team. This role also assists the Operations Manager with the accounting and human resources functions of the Front Office. The FDS serves as the lead point person with regard to the Front Desk technology systems and in-house guest marketing initiatives. The FDS also represents the hotel with all guests in absence of the General Manager and Operations Manager. Will also function as a Guest Service Agent.
Job Description
DUTIES AND RESPONSIBILITIES:
  • Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
  • Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions.
  • Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
  • Responsible for the supervision of the security of cash, credit card transactions, and guest information.
  • Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
  • Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Supervise the daily execution of the shoppe and the pour by ensuring each is stocked and maintained in an orderly and appealing manner.
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s).
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Regularly sell hotel rooms through direct client contact.
  • Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
  • High School diploma or equivalent required.
  • Two years of previous hotel experience required.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Experience with Microsoft Office and Opera systems required.
  • Valid driver's license required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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