ZipRecruiter

Log In

2

Remote Level 2 It Support Jobs in Arizona (NOW HIRING)

Twenty5

IT Support Engineer | USA Only

Phoenix, AZ · Remote

$60K - $80K/yr

This is a remote position. IT Support Engineer | USA Location ... USA Type: (Remote / Hybrid) Experience: 2-5 Years Employment: Full-Time Company Description Twenty5 ...

U.S. Courts

IT Support Technician I

Phoenix, AZ · On-site +1

$51K - $83K/yr

The IT Support Technician I provides end-user support, technical assistance, and routine systems ... two years of applying (unless there is a delay caused by the processors of the application). Non ...

Valenz Health

Enterprise IT Technician I

Phoenix, AZ · On-site +1

With a 99% client retention rate, we elevate expectations to a new level of efficiency ... * 2+ years of experience in a support technician role, with both on-site and remote support ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

... skills while supporting others. For experienced candidates, this role may follow a Level 2 ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

... skills while supporting others. For experienced candidates, this role may follow a Level 2 ... Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ...

Irvine Technology Corporation

IT Project Manager

Tempe, AZ · Remote

$94K - $111K/yr

... technology solutions that support evolving business needs in a fast-paced, collaborative ... Remote on Contract, Onsite if converted (Multiple Locations) * Compensation: This job is expected ...

Flare

IT Systems Administrator

Scottsdale, AZ · On-site +1

$75K - $100K/yr

Maintain office and remote infrastructure, including networks, VPN, and secure access, in ... Experience supporting SOC 2, ISO 27001, or similar compliance frameworks * Prior experience in a ...

Sentinel

IT Sales Executive

Tempe, AZ · On-site +1

We offer full support to our sales staff, which includes Infrastructure Architects, Pre-Sales IT ... Candidate should have a minimum of 2+ years of sales experience * Candidate should be an ...

next page

Showing results 1-20

All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Arizona

Remote Level 2 It Support information

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Arizona? The most popular types of Level 2 It Support jobs in Arizona are:
What are popular job titles related to Remote Level 2 It Support jobs in Arizona? For Remote Level 2 It Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Arizona look for? The top searched job categories for Remote Level 2 It Support jobs in Arizona are:
What cities in Arizona are hiring for Remote Level 2 It Support jobs? Cities in Arizona with the most Remote Level 2 It Support job openings:
Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Arizona as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 100% Remote job distribution.

IT Support Engineer | USA Only

Twenty5

Phoenix, AZ • Remote

$60K - $80K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This is a remote position.

IT Support Engineer | USA


Location: USA

Type: (Remote / Hybrid)

Experience: 2–5 Years

Employment: Full-Time

Company Description

Twenty5 is an innovative software company specializing in bringing business value to project-centric industries, including Aerospace & Defense, Professional Services, and Capital Projects. By leveraging advances in predictive analysis and AI, Twenty5 optimizes pricing and cost estimation processes, making them more efficient and data-driven. By utilizing project knowledge and performance insights, we support businesses in delivering precise and effective project proposals with ease.


Role Description

We are looking for a motivated and technically strong Technical Support Engineer to join our US-based support team. Our product is a feature-rich enterprise application built on top of SAP Business Technology Platform (BTP) and Tomcat , running on Java, ExtJS, and JavaScript, with SAP HANA as the database backend.


In this role, you will be responsible for supporting end users and enterprise clients during US business hours, diagnosing and resolving application and infrastructure issues, assisting with product installations and configuration, and collaborating closely with the engineering team to escalate and resolve complex technical issues.


This is a hands-on technical support role — not a DevOps or development position. You will be expected to learn the product deeply, understand its architecture, and become the go-to expert for troubleshooting across the full stack. We value curiosity, initiative, and a willingness to grow your skillset as our product evolves.


Key Responsibilities


1. Product Support & Troubleshooting

  • Serve as the primary technical support point of contact for US-based clients during business hours.

  • Diagnose and resolve issues related to the application, including UI (ExtJS/JavaScript), backend (Java), and database (SAP HANA) layers.

  • Triage incoming support tickets, reproduce issues in test environments, and drive resolution within SLA commitments.

  • Analyze application and server logs to identify root causes of failures, performance bottlenecks, and configuration errors.

  • Collaborate with the engineering and product teams to escalate bugs and complex technical issues with clear, detailed documentation.


2. Application Installation & Configuration

  • Assist clients and internal teams with installation, deployment, and configuration of the application on SAP BTP.

  • Support Docker-based deployments, including troubleshooting container startup, networking, and runtime issues.

  • Configure and validate SSO/SAML-based authentication integrations between the application and client identity providers.

  • Manage and validate BTP-specific configurations such as destinations, service bindings, and environment variables.

  • Execute Shell scripts for environment setup, log collection, and routine maintenance tasks.