ZipRecruiter

Log In

1

Overnight Shopify Chat Support Jobs (NOW HIRING)

Spotix Inc

Inside Sales & Support Specialist

North Liberty, IA · On-site

$20.50 - $27.75/hr

... Shopify, NetSuite, and support tools Accurately document customer interactions and follow-ups ... overnight travel may be required for training and vendor visits Preferred experience: DIY, trade ...

Spotix

Inside Sales & Support Specialist

North Liberty, IA

$20.50 - $27.75/hr

... Shopify, NetSuite, and support tools Accurately document customer interactions and follow-ups ... overnight travel may be required for training and vendor visits Preferred experience: DIY, trade ...

Spotix Inc

Inside Sales & Support Specialist

North Liberty, IA · On-site

$20.50 - $27.75/hr

... across Shopify, NetSuite, and support tools • Accurately document customer interactions and ... • Occasional overnight travel may be required for training and vendor visits • Preferred ...

Bohl Crane, Inc.

e-Commerce Specialist

Toledo, OH

$20 - $24/hr

Support online customers through chat, email, or CRM systems. * Respond to customer inquiries ... Manage day-to-day operations of the e-commerce platform (e.g., Shopify, WordPress, or proprietary ...

next page

Showing results 1-20

All JobsShopify Chat Support JobsOvernight Shopify Chat Support Jobs

Overnight Shopify Chat Support information

See salary details

$14

$26

$44

How much do overnight shopify chat support jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for overnight shopify chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Overnight Shopify Chat Support vs Shopify Customer Service Representative?

AspectOvernight Shopify Chat SupportShopify Customer Service Representative
Work HoursNight shifts, typically overnightDay shifts, regular business hours
Work EnvironmentRemote, online chat supportRemote or in-office, multi-channel support
Required SkillsChat communication, Shopify platform knowledgeCustomer service skills, Shopify familiarity
Industry UsageeCommerce, online retail

Overnight Shopify Chat Support focuses on providing customer assistance via live chat during night hours, primarily handling Shopify store inquiries. Shopify Customer Service Representatives may work during regular hours and handle multiple communication channels. Both roles require Shopify platform knowledge, but Overnight Shopify Chat Support emphasizes night shift availability and chat skills, while Customer Service Representatives often handle broader customer interactions during daytime hours.

More about Overnight Shopify Chat Support jobs
What cities are hiring for Overnight Shopify Chat Support jobs? Cities with the most Overnight Shopify Chat Support job openings:
What are the most commonly searched types of Shopify Chat Support jobs? The most popular types of Shopify Chat Support jobs are:
What states have the most Overnight Shopify Chat Support jobs? States with the most job openings for Overnight Shopify Chat Support jobs include:
What job categories do people searching Overnight Shopify Chat Support jobs look for? The top searched job categories for Overnight Shopify Chat Support jobs are:
Overnight Shopify Chat Support jobs near you
Infographic showing various Overnight Shopify Chat Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $54,179 per year, or $26 per hour.
988 Text/Chat Shift Supervisor - Full Time

988 Text/Chat Shift Supervisor - Full Time

Contra Costa Crisis Center

Walnut Creek, CA • On-site

$29 - $32/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

988 Text/Chat Shift Supervisor
Location: Walnut Creek, CA - On-site, Full-time
Compensation Range: $29-$32/hour, Non-Exempt
About Contra Costa Crisis Center
The Contra Costa Crisis Center strengthens our community by providing 24/7 services that prevent and reduce the impact of crisis. Through 988, 211, Grief Services, and coordinated partnerships with health and behavioral health systems, we connect people in distress with compassionate care and lifesaving support every day.
Position Summary
The Full Time 988 Text/Chat Supervisor provides on-site supervisory support to staff and volunteers during assigned shifts and responds directly to crisis texts, and chats from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. This role models high quality crisis intervention and ensures adherence to protocols, and maintains a supportive, accountable, collaborative team within our 24/7 call center.
This position reports to the Call Center Manager and requires an on-site presence at our Walnut Creek Center.
Key Responsibilities
Shift Supervision and Support
  • Provide real time oversight and guidance to staff and volunteers.
  • Ensure adherence to protocols and communicate updates clearly.
  • Conduct coaching, silent monitoring, and contact reviews.
  • Respond to crisis texts and chats as needed to support queue management.
  • Training & Development:
  • Deliver onboarding and ongoing training for staff and volunteers.
  • Provide individualized coaching and performance feedback.

Operational & Technical Support
  • Provide basic technical support to staff during shifts.
  • Track attendance, follow up on missed shifts, and ensure shift accountability.
  • Assist with scheduling in coordination with the Call Center Manager as needed.

Quality Assurance & Compliance
  • Conduct documentation and contact-quality reviews.
  • Support follow-up contacts for 988 crisis services.
  • Approve timesheets for assigned team members.
  • Assist with addressing program participant concerns or grievances.

Culture & Team Engagement:
  • Promote a supportive, inclusive, and professional environment.
  • Address shift concerns and escalate issues appropriately.
  • Attend required meetings and contribute to continuous improvement.

Front Line Skills
  • Provide compassionate, clinically informed crisis support via text/chat.
  • Maintain timely, accurate documentation and uphold confidentiality.
  • Respond to after-hours community lines as assigned.

Required Qualifications
  • At least 1 year of crisis intervention experience via text or chat, including crisis-line training.
  • Strong written communication and ability to structure crisis conversations.
  • Emotional maturity, personal accountability, and effective teamwork.
  • Proficiency with computers and online communication systems.
  • Ability to work evening/night/overnight shifts.
  • Ability to pass a background check.

Strongly Preferred
  • Bachelor's degree in psychology, social work, or related field; or equivalent experience.
  • AAS Individual Crisis Worker Certification.
  • Spanish language fluency (written and spoken).
  • Availability on evenings, weekends, and holidays.

Physical & Work Environment Requirements
  • Ability to remain seated at a computer workstation for extended periods.
  • Continuous use of a computer, keyboard, and headset.
  • High-volume written communication with sustained focus.
  • Ability to manage emotionally intense conversations.
  • On-site work in a 24/7 crisis call center environment.

Compensation and Benefits
Pay Scale: $29-$32/hour (non-exempt).
Eligible employees receive medical, dental, vision, life, AD&D, LTD, paid holidays, vacation and sick leave, and a 403(b) retirement plan.
Equal Employment Opportunity Statement
Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value experiences and perspectives that strengthen our ability to serve the community.
To Apply
Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.

Apply