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Salaried Shopify Chat Support Jobs (NOW HIRING)

Get Raw Nutrition

$75 - $100/hr

Serve as the primary point of contact with Shopify support, escalating and tracking tickets through ... The base salary range for this position begins is $75,000-$100,000 per year; final salary offer ...

Get Raw Nutrition

Web Developer - Shopify

Miami, FL · On-site

$75 - $100/hr

Serve as the primary point of contact with Shopify support, escalating and tracking tickets through ... The base salary range for this position begins is $75,000-$100,000 per year; final salary offer ...

DemandPDX

Shopify Solution Architect

$64.50 - $85/hr

Competitive salary * Bonus incentives * Free Medical, dental, vision and disability insurance for ... will support the brand for years to come? Can you determine how Shopify should integrate into a ...

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

$42K/yr

Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Being apprehensive with the Shopify platform to build an Ecommerce business. * Utilizing other ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

$42K/yr

Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Being apprehensive with the Shopify platform to build an Ecommerce business. * Utilizing other ...

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Salaried Shopify Chat Support information

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$14

$36

$60

How much do salaried shopify chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for salaried shopify chat support in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What is a salaried Shopify chat support specialist?

Salaried Shopify Chat Support roles involve assisting Shopify merchants and customers through online chat platforms. Individuals in this position help resolve technical issues, answer inquiries about Shopify's features, and provide guidance on using the platform effectively. These roles require strong communication skills, familiarity with e-commerce, and the ability to troubleshoot problems efficiently. As salaried employees, chat support agents often receive benefits and steady income, working either remotely or from a company office. The role is vital in ensuring a positive user experience for Shopify clients.

What are the key skills and qualifications needed to thrive as a salaried Shopify chat support specialist?

To excel as a Salaried Shopify Chat Support specialist, you need strong customer service skills, in-depth knowledge of Shopify’s platform, and proficiency in problem-solving, typically supported by prior experience in e-commerce or online support roles. Familiarity with Shopify’s admin interface, live chat systems such as Zendesk or Intercom, and ticketing tools is essential. Outstanding written communication, patience, and the ability to multitask efficiently are critical soft skills for this role. These abilities are vital for providing timely, accurate, and empathetic support that enhances customer satisfaction and retains business for Shopify merchants.

What are some common challenges faced by salaried Shopify chat support specialists, and how can they be managed?

Salaried Shopify chat support specialists often encounter high volumes of inquiries, ranging from simple navigation help to complex technical issues. Managing multiple chats simultaneously while maintaining accuracy and a positive customer experience can be challenging. To succeed, it's important to develop strong multitasking abilities, stay up-to-date with Shopify platform changes, and utilize internal knowledge bases and team collaboration tools. Regular training sessions and clear escalation procedures also help address more complex customer concerns efficiently.

What is the difference between Salaried Shopify Chat Support vs Salaried Shopify Email Support?

AspectSalaried Shopify Chat SupportSalaried Shopify Email Support
Work EnvironmentReal-time chat interactions with customersResponding to customer inquiries via email
Required SkillsExcellent communication, quick problem-solvingClear writing, attention to detail
Common Employer UsageCustomer service teams in e-commerceSupport teams handling email inquiries
CredentialsBasic customer service experience, familiarity with ShopifySimilar credentials, strong writing skills

Both roles involve supporting Shopify customers but differ mainly in communication channels: chat versus email. Chat support requires quick, real-time responses, while email support emphasizes clear, detailed written communication. Employers in e-commerce often use both roles to provide comprehensive customer service.

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Salaried Shopify Chat Support jobs near you
Infographic showing various Salaried Shopify Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Live Chat Support Specialist

Center For Health Innovation

Manhattan, NY • Remote

$20 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

About the role
In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
This is a remote role, based in Pacific Time.
Responsibilities
  • Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
  • Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
  • Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
  • Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
  • Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
  • Track cases through to resolution. Escalate cases to other departments or technical leads as required.
  • Maintain accurate and detailed records of client interactions and support requests.
  • Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
  • Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
  • Assist with any, and all task to ensure customer satisfaction.
  • Contribute to the success of the team and the company.
  • Able to work collaboratively and cross-functionally with different departments.

Requirements
Knowledge and Skills:
  • You're passionate about technology and for helping others to understand and use it.
  • Excellent communication skills
  • Strong interpersonal communication skills
  • Computer savvy-we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
  • Microsoft Office products, like Word and PowerPoint
  • Knowledge of legal services industry, preferred

Education and Experience:
  • 1+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred)
  • Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
  • Certifications, not applicable

Compensation
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
$20.00 - $27.00 per hour
Benefits
  • 401(k) Match
  • Medical, Dental, & Vision Insurance
  • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
  • 20 Days of Paid Time Off (PTO)
  • 11 Paid Holidays
  • "Be Me Time" off for mental health, re-charging, volunteering
  • Matching Gift Program

Apply