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Salaried Shopify Chat Support Jobs (NOW HIRING)

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

$42K/yr

Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Being apprehensive with the Shopify platform to build an Ecommerce business. * Utilizing other ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

Harrisburg, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

... Shopify integrations within the onboarding process * Work directly with our Support and Warehouse ... Handle incoming chat, support tickets and email interaction with Shipfusion's clients * Managing ...

Aquent

Accounting Support

Campbell, CA · On-site

$34/hr

Temporary Salary: $34 Hourly Start Date: May 13, 2026 Are you ready to make a profound difference ... Respond to customer queries efficiently and effectively via omni chat platforms, ensuring timely ...

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$17.75 - $23.75/hr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with ... Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and ...

Shipfusion

Customer Support Specialist

York, PA · On-site

$55K - $65K/yr

Handle incoming chat, support tickets and email interaction with Shipfusion clients * Assist with ... Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA

You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Fireclay Tile

$120 - $150/hr

Come join the makers who support the dreamers ! The Team You'll Work With ... As the AI-First UI/UX ... This is a salary position and pays $120,000 - $150,000. * Own UI/UX design for fireclaytile.com end ...

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Salaried Shopify Chat Support information

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$14

$36

$60

How much do salaried shopify chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for salaried shopify chat support in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What is a salaried Shopify chat support specialist?

Salaried Shopify Chat Support roles involve assisting Shopify merchants and customers through online chat platforms. Individuals in this position help resolve technical issues, answer inquiries about Shopify's features, and provide guidance on using the platform effectively. These roles require strong communication skills, familiarity with e-commerce, and the ability to troubleshoot problems efficiently. As salaried employees, chat support agents often receive benefits and steady income, working either remotely or from a company office. The role is vital in ensuring a positive user experience for Shopify clients.

What are the key skills and qualifications needed to thrive as a salaried Shopify chat support specialist?

To excel as a Salaried Shopify Chat Support specialist, you need strong customer service skills, in-depth knowledge of Shopify’s platform, and proficiency in problem-solving, typically supported by prior experience in e-commerce or online support roles. Familiarity with Shopify’s admin interface, live chat systems such as Zendesk or Intercom, and ticketing tools is essential. Outstanding written communication, patience, and the ability to multitask efficiently are critical soft skills for this role. These abilities are vital for providing timely, accurate, and empathetic support that enhances customer satisfaction and retains business for Shopify merchants.

What are some common challenges faced by salaried Shopify chat support specialists, and how can they be managed?

Salaried Shopify chat support specialists often encounter high volumes of inquiries, ranging from simple navigation help to complex technical issues. Managing multiple chats simultaneously while maintaining accuracy and a positive customer experience can be challenging. To succeed, it's important to develop strong multitasking abilities, stay up-to-date with Shopify platform changes, and utilize internal knowledge bases and team collaboration tools. Regular training sessions and clear escalation procedures also help address more complex customer concerns efficiently.

What is the difference between Salaried Shopify Chat Support vs Salaried Shopify Email Support?

AspectSalaried Shopify Chat SupportSalaried Shopify Email Support
Work EnvironmentReal-time chat interactions with customersResponding to customer inquiries via email
Required SkillsExcellent communication, quick problem-solvingClear writing, attention to detail
Common Employer UsageCustomer service teams in e-commerceSupport teams handling email inquiries
CredentialsBasic customer service experience, familiarity with ShopifySimilar credentials, strong writing skills

Both roles involve supporting Shopify customers but differ mainly in communication channels: chat versus email. Chat support requires quick, real-time responses, while email support emphasizes clear, detailed written communication. Employers in e-commerce often use both roles to provide comprehensive customer service.

More about Salaried Shopify Chat Support jobs

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Cities with the most Salaried Shopify Chat Support job openings:

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The most popular types of Shopify Chat Support jobs are:

What states have the most Salaried Shopify Chat Support jobs?

States with the most job openings for Salaried Shopify Chat Support jobs include:

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The top searched job categories for Salaried Shopify Chat Support jobs are:

Salaried Shopify Chat Support jobs near you
Infographic showing various Salaried Shopify Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Ecommerce Consultant

Supreme Ecom

Dallas, TX • On-site

$42K/yr

Full-time

Medical, PTO

Re-posted 18 days ago

Job description

LOOKING FOR E-COMMERCE SMALL BUSINESS CONSULTANT
Want to work on next-generation, cutting-edge services that deliver outstanding value? Welcome to Supreme Ecom. We are a small Dallas based startup company that helps people from all over the world run and own their own online e-commerce businesses. There is a lot of opportunity for growth for the ideal candidate. This ideal candidate will use their passion for e-commerce and teaching to provide insights to our students covering a range of topics about running e-commerce stores/businesses.
Job Summary:
Providing E-commerce drop shipping expertise to beginner/intermediate/advanced customers. Consulting and guiding those to help build a sustainable and profitable online E-commerce business and run ads.
Role and Responsibilities:
  • Conducting 1 on 1 consultation calls with students via Zoom.
  • Utilizing Discord to provide chat support for immediate solutions.
  • Working in a team environment on tackling challenges and coming together with solutions
  • Comprehending the ins and outs of social media advertising, like Facebook & TikTok
  • Come up with solutions to help students get past roadblocks & obstacles. 
  • Being apprehensive with the Shopify platform to build an Ecommerce business.
  • Utilizing other platforms of communication such as Facebook groups, Instagram, and TikTok to provide solutions to the community we have built.
  • Assisting individuals of various levels with needs and problems and reacting to difficult situations appropriately.
  • Learn/adapt quickly to a rapidly changing environment.
  • Learn new skills during training & after to better grow your skills & knowledge. 

Qualifications and Requirements

  • Minimum of 1+ years experience in a fast-paced, e-Commerce business.
  • Minimum 1+ years consulting or customer service.
  • Familiarity with web design or editing applications with a keen eye to detail.
  • Excellent communication and collaboration skills.
  • Analytical and multitasking skills.

Preferred but not required
  • Drop shipping knowledge
  • 1+ years experience in sales
  • 1+ years experience running Facebook, Instagram, Tiktok, & Pinterest ad's

Start Date: ASAP
Schedule: We are open Sunday - Sunday. Your schedule is set 1 month in advance. Ability to work on the weekends is not required, but preferred. 40 hours a week.

Compensation: $42,000 annually + monthly bonus potential

Benefits: PTO, Paid Holidays, Maternity/Paternity leave (no health related benefits as of yet due to being a startup company)