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Wordpress Support Jobs (NOW HIRING)

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$141K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for ...

WP Buffs

WordPress Support Developer

Washington, DC · Remote

$22/hr

Managing support tickets * Site edits within WordPress * Plugin, theme and core updates * Security optimizations * Performance optimizations * Down or broken sites * Talking with hosting support ...

WP Buffs

WordPress Support Developer

Washington, DC · On-site +1

$22/hr

Managing support tickets * Site edits within WordPress * Plugin, theme and core updates * Security optimizations * Performance optimizations * Down or broken sites * Talking with hosting support ...

Yoko Co

WordPress Support Engineer

Manhattan, NY · On-site

We're seeking a WordPress Support Engineer who wants to make the world a better place through thoughtful troubleshooting, clear communication, and excellent technical support. This isn't just about ...

Automattic Careers

Support Engineer, VIP

Manhattan, NY · On-site

WordPress VIP, the enterprise division of Automattic, is the world's leading agile content ... The Support Engineer role is responsible for providing advanced technical support to our enterprise ...

Webriy

WordPress Developer

New York, NY

$12K - $18K/mo

Provide technical support to clients regarding website issues. * Stay up-to-date with the latest trends and best practices in WordPress development. Requirements: * Proficiency in WordPress ...

Softthink Solutions

WordPress Developer

The role involves developing WordPress-based solutions, implementing interactive features, and supporting platform integrations. Responsibilities : • Develop WordPress-based solutions and page ...

Pavago

WordPress Developer

WordPress Developer (Elementor, PHP, Site Speed Optimization) - Remote U.S. Hours Position Type ... Support non-technical team members with CMS usage What Makes You a Strong Fit * You are both ...

CharterUP

WordPress Developer

Manhattan, NY · On-site +1

$70K - $75K/yr

Develop and customize WordPress themes and plugins to support new features, functionality, and integrations. Ensure responsive design and accessibility standards across devices and browsers.

Artech Infosystems Ltd.

WordPress Developer

Summit, NJ · On-site

Summit, NJ : • Looking for an experienced WordPress developer to support development, maintenance and management of Corp and Country affiliate sites on WordPress Network (Multisite) platform and ...

Edjuster

Freelance WordPress Developer

Prague, OK · Remote

$100/hr

We genuinely care about our experts and have the largest private WordPress dev community on the planet where you can connect with peers who support each other (and it's a really fun place to hangout)

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How much do wordpress support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for wordpress support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a WordPress Support job?

A WordPress Support job involves assisting users with troubleshooting website issues, fixing bugs, updating plugins and themes, and ensuring overall site functionality. Support specialists help with performance optimization, security concerns, and resolving technical errors. They may also provide guidance on best practices, backups, and compatibility issues. The role requires knowledge of WordPress core, hosting environments, and common plugins/themes. Strong communication skills are essential to assist clients or team members effectively.

What are the key skills and qualifications needed to thrive in the Wordpress Support position, and why are they important?

To thrive as a Wordpress Support specialist, you need strong knowledge of Wordpress CMS, website troubleshooting, and basic HTML/CSS skills, often supported by relevant experience or certifications like WordPress Certified Expert or Google IT Support. Familiarity with tools such as cPanel, phpMyAdmin, FTP clients, and popular Wordpress plugins is highly valuable. Excellent problem-solving abilities, patience, and clear written and verbal communication distinguish top performers in this role. These skills ensure you can efficiently resolve client issues, keep sites running smoothly, and deliver a positive customer experience.

What are some typical daily responsibilities for someone working in Wordpress Support?

In a Wordpress Support role, you'll spend much of your day troubleshooting website issues, addressing support tickets, and assisting users with plugin or theme conflicts. You may also help with site migrations, perform routine updates and backups, and provide guidance on best practices for site performance and security. Collaboration with web developers, designers, and hosting providers is common, as complex problems may require team coordination. The variety of tasks keeps the work interesting and provides great learning opportunities for anyone looking to grow their technical skills.
More about Wordpress Support jobs
What cities are hiring for Wordpress Support jobs? Cities with the most Wordpress Support job openings:
What are the most commonly searched types of Wordpress Support jobs? The most popular types of Wordpress Support jobs are:
What states have the most Wordpress Support jobs? States with the most job openings for Wordpress Support jobs include:
What job categories do people searching Wordpress Support jobs look for? The top searched job categories for Wordpress Support jobs are:
Wordpress Support jobs near you
Infographic showing various Wordpress Support job openings in the United States as of May 2026, with employment types broken down into 25% Full Time, 25% Part Time, and 50% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

WordPress Support Engineer

Rocket.net

Jupiter, FL • Remote

$134K/yr

Full-time

PTO

Posted 26 days ago

Job description

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled.

Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them.


Responsibilities

  • Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution.
  • Provide customer support through Live Chat, Tickets and Slack.
  • Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.
  • Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues.
  • Write KBs and technical articles for our blog to further distribute knowledge within the community.
  • Convert recurring issues into feature requests for the development team and be the customer's voice in the company to help improve the product.
  • Assist our customers with migrating their WordPress site's to Rocket.net.
  • Provide critical assistance when it comes to pointing DNS to Rocket.net.
  • Provide customers with a "WOW!" experience.

Requirements

  • 2+ years experience with WordPress.
  • Excellent written and verbal communication skills (English).
  • You have previous experience with Live Chat and/or helpdesk tools.
  • Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc).
  • Knowledge with linux command line (SSH) including WP-CLI.
  • Extensive experience with troubleshooting WordPress.
  • Experience with Page Builders and Caching Plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
  • Experience in optimizing WordPress a huge plus.
  • Experience in PHP to write custom plugins for WordPress a huge plus.
  • Knowledge of Redis, CDN, WAF, and page caching will be a huge plus.

Benefits

So what are the advantages of working with a pretty amazing tech company?

  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!

Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

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