UPS TSG professionals are responsible for diagnosing and resolving a variety of technical issues, including software malfunctions, hardware failures, network connectivity problems, and support for proprietary UPS systems. On a typical day, you might provide remote or onsite support, coordinate with other IT teams, and document resolutions for recurring issues. This role often entails managing multiple support tickets simultaneously and prioritizing urgent requests, allowing you to develop your technical expertise in a fast-paced logistics environment. Being part of the TSG team also fosters collaboration with operations staff and offers exposure to ongoing technical training, supporting your professional growth within the company.