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Discord Support Jobs (NOW HIRING)

g3 Games

Discord Moderator

Austin, TX

Discord Moderators serve as the frontline stewards of community health on the g3 Games Discord ... Member Support * Serve as a welcoming presence and resource for community members. * Assist new ...

Discord

Software Engineer, Data Platform

San Francisco, CA · On-site

$160K - $180K/yr

From design through deployment and production support * Collaborate with data scientists, engineers, and product teams to deliver solutions that power Discord's insights What You Should Have * 3+ ...

Discord

Software Engineer, Core Product

San Francisco, CA · On-site

$160K - $180K/yr

Discord is used by over 200 million people every month for many different reasons, but there's one ... Taking ownership of projects end-to-end, from initial design through post-launch, with support from ...

Discord

Senior Product Designer, Ads

San Francisco, CA · On-site

Discord is used by over 200 million people every month for many different reasons, but there's one ... supporting and empowering your design teammates * You have strong product thinking and vision. You ...

Discord

Litigation Counsel

San Francisco, CA · On-site

$248K - $279K/yr

... support discovery and briefing on high-stakes matters, and manage IP litigation, all while working closely with cross-functional partners to protect Discord's platform and users. What you'll be doing

Discord

Commercial Counsel

San Francisco, CA · On-site

$248K - $279K/yr

Support Discord's expanding international presence * Build and refine legal processes, playbooks, and training programs to help scale Discord's revenue business. * Help drive legal technology ...

Discord

Commercial Counsel

New York, NY · On-site

$248K - $279K/yr

Support Discord's expanding international presence * Build and refine legal processes, playbooks, and training programs to help scale Discord's revenue business. * Help drive legal technology ...

Discord

Product Designer, Ads

San Francisco, CA · On-site

$148K - $166K/yr

Discord is used by over 200 million people every month for many different reasons, but there's one ... support from a manager * You are an active design collaborator - giving feedback in critique ...

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Discord Support information

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$14

$26

$44

How much do discord support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for discord support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Discord Support job?

A Discord Support job involves assisting users with inquiries, troubleshooting technical issues, enforcing community guidelines, and ensuring a positive experience on a Discord server. Support staff may answer questions, resolve disputes, and escalate complex issues when necessary. Strong communication skills and familiarity with Discord's features are essential for this role.

What are the key skills and qualifications needed to thrive in the Discord Support position, and why are they important?

To thrive as a Discord Support, you need strong communication skills, problem-solving abilities, experience with Discord's platform, and customer service knowledge. Familiarity with ticketing systems, moderation bots, and support tools like Zendesk or Freshdesk is often required. Patience, adaptability, and a customer-oriented mindset are valuable soft skills for handling a wide variety of user inquiries and technical issues. These competencies help ensure users receive timely, professional assistance and maintain a positive experience within the Discord community.

What are some typical challenges faced by Discord Support staff and how are they addressed?

Discord Support staff often encounter challenges such as rapidly resolving technical issues, managing high volumes of user inquiries, and addressing safety or moderation concerns within servers. These challenges are typically managed through clear support protocols, effective ticketing systems, ongoing training, and collaboration with technical and moderation teams. Staff also rely on thorough documentation and knowledge bases to provide consistent, accurate responses. Working as part of a support team encourages open communication and learning from experienced colleagues, which helps in handling complex or sensitive situations professionally.
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Discord Support jobs near you
Infographic showing various Discord Support job openings in the United States as of May 2026, with employment types broken down into 8% Internship, 59% Full Time, 25% Part Time, and 8% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Principal Software Engineer - Infrastructure

Principal Software Engineer - Infrastructure

Discord

San Francisco, CA • On-site

$450K - $600K/yr

Other

Posted yesterday

Job description

Discord's Infrastructure organization is the backbone of everything our users experience. From the real-time delivery of 40M+ events per second to storing trillions of messages, our systems power the connections between 200M+ active users. As a Principal Engineer in this organization, you'll operate across our infrastructure teams to shape our technical vision and keep Discord running reliably at massive scale.

This is a role for someone who thrives at the intersection of deep technical expertise and organizational leadership. You'll contribute to the long-term infrastructure roadmap, tackle our most complex and ambiguous technical challenges, and ensure Discord's systems remain reliable, efficient, and ready for the next 200M users.

You will:

  • Lead Discord's most critical infrastructure initiatives.
  • Define and drive the technical vision and multi-year roadmap for Infrastructure, aligning teams around shared architectural principles.
  • Partner with leadership across the company to ensure infrastructure capabilities enable product innovation.
  • Design systems that balance reliability, cost-efficiency, and scalability.
  • Mentor and grow senior engineers across multiple teams, raising the technical bar organization-wide.
  • Represent Discord's engineering culture externally through blog posts, conference talks, and open source contributions.

You have:

  • 10+ years of experience building and operating large-scale distributed systems.
  • Experience architecting complex infrastructure serving hundreds of millions of users with strict uptime requirements.
  • Deep expertise in backend systems, databases, and the operational realities of running systems at scale.
  • Ability to navigate significant ambiguity and make sound technical decisions that hold up over time.
  • Experience influencing technical direction across many teams without direct authority.
  • Strong communication skills and you can articulate complex technical concepts to any audience and build alignment around your vision.
  • A passion for mentorship and raising the capabilities of engineers around you.

Bonus points:

  • Experience with Rust, Elixir, or Python in production systems.
  • Expertise with distributed databases like ScyllaDB, Cassandra, or similar.
  • Expertise building large scale chat products.
  • History of open source contributions.

Things that might interest you:

  • Our languages: Rust, Elixir, and Python.
  • Our databases: ScyllaDB, Postgres and Elasticsearch.
  • Our systems are deployed in Google Cloud.
  • Our infrastructure teams shared many blog posts over the years. Some highlights:
    • How Discord Stores Trillions of Messages
    • Maxjourney: Pushing Discord's Limits with a Million+ Online Users in a Single Server
    • Modern Image Formats at Discord: Supporting WebP and AVIF
    • How Discord Supercharges Network Disks for Extreme Low Latency
    • Using Rust to Scale Elixir for 11 Million Concurrent Users
    • Why Discord is switching from Go to Rust
  • One of our engineers literally wrote the book on ScyllaDB.
  • We open sourced some of our work, like our media processing library lilliput, or various Elixir utilities like manifold, sorted_set_nif and more.

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). For this role, the hiring manager would like folks to be in the office 1 day a week. Relocation assistance may be available.

The US base salary range for this full-time position is $450,000 to $600,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

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