Discord Support Jobs (NOW HIRING)

Position Summary:

Discord Moderators serve as the frontline stewards of community health on the g3 Games Discord server. Moderators help maintain a respectful, inclusive, and safe environment by monitoring conversations, addressing concerns, intervening when needed, and supporting members.

Moderators also help identify suspicious accounts, guide members through community expectations, escalate serious issues appropriately, and nurture a positive environment where people feel comfortable connecting. They model g3 Games’ values of kindness, curiosity, playfulness, and psychological safety.

This is a great role for someone who enjoys online communities, cares deeply about creating nurturing digital spaces, and wants to help protect and strengthen the g3 Games community.

Key Responsibilities:

• Community Oversight & Moderation
  • Monitor Discord channels for rule compliance, member safety, and healthy interactions.
  • Use moderation tools (timeouts, deletes, mutes, warnings, bans) according to established guidelines.
  • Address inappropriate behavior, misunderstandings, or minor conflicts with empathy and clarity.
  • Document incidents and actions taken to maintain transparency and consistency.
  • Remove harmful, inflammatory, or unsafe content promptly and professionally.
• Member Support
  • Serve as a welcoming presence and resource for community members.
  • Assist new members with onboarding questions, channel navigation, and server norms.
  • Respond to member concerns, reports, or requests for help.
  • Encourage positive engagement through guidance, kindness, and supportive communication.
  • Help create an environment where members feel psychologically safe and connected.
• Safety & Incident Response
  • Identify suspicious accounts, bots, or behavior that may threaten community safety.
  • Investigate concerns raised by members or flagged by automated tools.
  • Apply moderation actions or escalate issues based on the severity and established protocols.
  • Follow and enforce the g3 Games community guidelines, code of conduct, and safety standards.
  • Support the Discord Administrator and Assistant Director of Community Affairs in recordkeeping and high-level safety reviews.
• Communication & Collaboration
  • Participate in regular check-ins with the Discord Administrator.
  • Keep the rest of the Moderator team informed of incidents, trends, or concerns.
  • Coordinate with the Membership Manager when member-specific issues impact onboarding or community engagement.
  • Work with the Communications Leads to ensure announcements and updates are consistent and clearly delivered.
• Server Culture & Community-Building
  • Model healthy communication, conflict resolution, and inclusive engagement.
  • Encourage positive interactions that reflect g3 Games’ mission of connection and growth.
  • Share ideas for community improvements, channel updates, or engagement opportunities.
  • Help maintain a warm, welcoming environment for all members

Qualifications

• Required
  • Familiarity with Discord culture, tools, and communication norms.
  • Strong interpersonal, communication, and conflict-resolution skills.
  • Ability to remain calm, objective, and fair during sensitive situations.
  • Commitment to fostering inclusive, psychologically safe online spaces.
  • Willingness to learn and follow g3 Games’ guidelines and moderation protocols.
  • Dependable and able to volunteer consistently.
• Preferred
  • Prior experience moderating Discord or other online communities.
  • Familiarity with tabletop games or play-centered communities.
  • Understanding of online safety concerns, harassment patterns, and community management best practices.
  • Experience supporting diverse populations.

What You’ll Gain

• Experience maintaining a healthy, inclusive online community.
• Skills in conflict resolution, digital communication, and community safety.
• A meaningful role in supporting people seeking connection and belonging.
• Collaboration with a passionate leadership team in a mission-driven nonprofit.
• The opportunity to help shape a vibrant, positive space for hundreds of members.