Boston, MA · Remote
$38K - $45K/yr
Deep familiarity with Western gaming culture and social media nuances Relevant knowledge of Discord ... weekends, if required. Benefits: Salary $38,000 - $45,000 yearly gross Full-time schedule, plus ...
Boston, MA · Remote
$38K - $45K/yr
Deep familiarity with Western gaming culture and social media nuances Relevant knowledge of Discord ... weekends, if required. Benefits: Salary $38,000 - $45,000 yearly gross Full-time schedule, plus ...
Boston, MA · Remote
$38K - $45K/yr
Deep familiarity with Western gaming culture and social media nuances Relevant knowledge of Discord ... weekends, if required. Benefits: Salary $38,000 - $45,000 yearly gross Full-time schedule, plus ...
Boston, MA · Remote
$38K - $45K/yr
Deep familiarity with Western gaming culture and social media nuances Relevant knowledge of Discord ... weekends, if required. Benefits: Salary $38,000 - $45,000 yearly gross Full-time schedule, plus ...
Boston, MA · On-site +1
$38K - $45K/yr
... Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in ... weekends, if required. Benefits: • Salary $38,000 - $45,000 yearly gross • Full-time schedule ...
Boston, MA · On-site +1
$38K - $45K/yr
... Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in ... weekends, if required. Benefits: • Salary $38,000 - $45,000 yearly gross • Full-time schedule ...
You'll be on the front lines of our official Discord server, helping connect, support, and energize ... Support coverage during sports-heavy periods - evenings, weekends, and big game days (on rotation)
You'll be on the front lines of our official Discord server, helping connect, support, and energize ... Support coverage during sports-heavy periods - evenings, weekends, and big game days (on rotation)
Oakdale, PA · On-site
$19.35/hr
... Weekends (Sat & Sun) Required) Pay: $19.35/hr BEWARE OF FRAUD! Hub Group has become aware of online ... Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using ...
Oakdale, PA · On-site
$19.35/hr
... Weekends (Sat & Sun) Required) Pay: $19.35/hr BEWARE OF FRAUD! Hub Group has become aware of online ... Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using ...
Chicago, IL · On-site
$72K/yr
... supporter engagement across digital platforms. This position will work closely with the Email/SMS ... You are comfortable managing online communities across platforms like Reddit, Discord, Facebook ...
Chicago, IL · On-site
$72K/yr
... supporter engagement across digital platforms. This position will work closely with the Email/SMS ... You are comfortable managing online communities across platforms like Reddit, Discord, Facebook ...
... Weekends (Sat & Sun) Required) Pay: $19.35/hr BEWARE OF FRAUD! Hub Group has become aware of online ... Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using ...
... Weekends (Sat & Sun) Required) Pay: $19.35/hr BEWARE OF FRAUD! Hub Group has become aware of online ... Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using ...
Los Angeles, CA · On-site
$39K - $65K/yr
Support GameFests, launch parties, watch parties, and creator meet-and-greets. * Build ... S., including some weekend events. * Office station will be shared between the Irvine office and ...
Los Angeles, CA · On-site
$39K - $65K/yr
Support GameFests, launch parties, watch parties, and creator meet-and-greets. * Build ... S., including some weekend events. * Office station will be shared between the Irvine office and ...
Irvine, CA · On-site
$39K - $65K/yr
Support GameFests, launch parties, watch parties, and creator meet-and-greets. * Build ... S., including some weekend events. * Office station will be shared between the Irvine office and ...
Irvine, CA · On-site
$39K - $65K/yr
Support GameFests, launch parties, watch parties, and creator meet-and-greets. * Build ... S., including some weekend events. * Office station will be shared between the Irvine office and ...
Irvine, CA · On-site
$39K - $65K/yr
Support GameFests, launch parties, watch parties, and creator meet-and-greets. * Build ... S., including some weekend events. * Office station will be shared between the Irvine office and ...
Irvine, CA · On-site
$39K - $65K/yr
Support GameFests, launch parties, watch parties, and creator meet-and-greets. * Build ... S., including some weekend events. * Office station will be shared between the Irvine office and ...
Chicago, IL · On-site
$72K/yr
... supporter engagement across digital platforms. This position will work closely with the Email/SMS ... You are comfortable managing online communities across platforms like Reddit, Discord, Facebook ...
Quick apply
Chicago, IL · On-site
$72K/yr
... supporter engagement across digital platforms. This position will work closely with the Email/SMS ... You are comfortable managing online communities across platforms like Reddit, Discord, Facebook ...
Be Seen First
Irvine, CA · On-site
$20 - $23/hr
Manage and grow social media channels including Instagram, TikTok, and Discord * Create, schedule ... Some weekend travel required for conventions and events * Flexibility to support event schedules as ...
Quick apply
Be Seen First
Irvine, CA · On-site
$20 - $23/hr
Manage and grow social media channels including Instagram, TikTok, and Discord * Create, schedule ... Some weekend travel required for conventions and events * Flexibility to support event schedules as ...
Fort Lauderdale, FL · On-site
$15 - $19.50/hr
This family is looking for flexible support, mainly during weekend daytime hours, with some ... and Discord updates in a timely manner. Caregivers who are communicative, dependable, and ...
Quick apply
Fort Lauderdale, FL · On-site
$15 - $19.50/hr
This family is looking for flexible support, mainly during weekend daytime hours, with some ... and Discord updates in a timely manner. Caregivers who are communicative, dependable, and ...
Virginia Beach, VA · On-site
$14 - $18.50/hr
Support gameday and competition operations for varsity esports programs Event Management ... Conduct outreach through phone calls, email, Discord, and social media platforms * Build ...
Virginia Beach, VA · On-site
$14 - $18.50/hr
Support gameday and competition operations for varsity esports programs Event Management ... Conduct outreach through phone calls, email, Discord, and social media platforms * Build ...
Support gameday and competition operations for varsity esports programs Event Management ... Conduct outreach through phone calls, email, Discord, and social media platforms * Build ...
Support gameday and competition operations for varsity esports programs Event Management ... Conduct outreach through phone calls, email, Discord, and social media platforms * Build ...
Dallas, TX · On-site
$42K/yr
Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Ability to work on the weekends is not required, but preferred. 40 hours a week. Compensation: $42 ...
Quick apply
Dallas, TX · On-site
$42K/yr
Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Ability to work on the weekends is not required, but preferred. 40 hours a week. Compensation: $42 ...
Dallas, TX · On-site
$42K/yr
Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Ability to work on the weekends is not required, but preferred. 40 hours a week. Compensation: $42 ...
Quick apply
Dallas, TX · On-site
$42K/yr
Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Ability to work on the weekends is not required, but preferred. 40 hours a week. Compensation: $42 ...
South Orange, NJ · On-site
Student Employment JOB SUMMARY PC Support services is looking for a dedicated, passionate student ... and weekends. Must have a basic knowledge of computer games, be qualified in resolving basic ...
South Orange, NJ · On-site
Student Employment JOB SUMMARY PC Support services is looking for a dedicated, passionate student ... and weekends. Must have a basic knowledge of computer games, be qualified in resolving basic ...
Dallas, TX · On-site
$42K/yr
Benefits: * Company parties * Competitive salary * Employee discounts * Paid time off * Parental leave * Training & development * Wellness resources
Quick apply
Dallas, TX · On-site
$42K/yr
Benefits: * Company parties * Competitive salary * Employee discounts * Paid time off * Parental leave * Training & development * Wellness resources
Student Employment JOB SUMMARY PC Support services is looking for a dedicated, passionate student ... and weekends. Must have a basic knowledge of computer games, be qualified in resolving basic ...
Student Employment JOB SUMMARY PC Support services is looking for a dedicated, passionate student ... and weekends. Must have a basic knowledge of computer games, be qualified in resolving basic ...
$10.34 - $11.89
1% of jobs
$11.89 - $13.44
3% of jobs
$13.44 - $14.99
18% of jobs
$15.27 is the 25th percentile. Wages below this are outliers.
$14.99 - $16.54
19% of jobs
The median wage is $17.28 / hr.
$16.54 - $18.09
21% of jobs
$18.09 - $19.65
11% of jobs
$20.12 is the 75th percentile. Wages above this are outliers.
$19.65 - $21.20
9% of jobs
$21.20 - $22.75
6% of jobs
$22.75 - $24.30
5% of jobs
$24.30 - $25.85
4% of jobs
$25.85 - $27.40
3% of jobs
$10
$18
$27
| Aspect | Weekend Discord Support | Customer Service Representative |
|---|---|---|
| Credentials | Basic communication skills, familiarity with Discord | High school diploma or equivalent, customer service training |
| Work Environment | Online, remote, primarily on Discord platform | Office or remote, via phone, email, or chat |
| Industry Usage | Gaming, online communities, tech support | Retail, telecom, finance, various sectors |
| Search & Comparison Intent | Focus on online, community-based support roles | Broader customer support roles across industries |
Weekend Discord Support roles are specialized for online, community-focused environments, often requiring familiarity with Discord. Customer Service Representatives have a broader scope, working across multiple industries with varied communication channels. Both roles involve assisting customers, but the platforms and environments differ significantly.
$38K - $45K/yr
Other
Medical, Dental
Posted 6 days ago
Role Overview:
The Social Support Specialist is responsible for delivering high-quality community management and moderation across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.
Key Responsibilities:
Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.
Actively engage with community members to encourage constructive dialogue and positive participation
Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations
Respond to community inquiries, concerns, and reports in a professional and empathetic manner
Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders
Support incident response and sensitive situations with sound judgment and discretion
Requirements and qualifications:
3+ years in high-tier community support or moderation, specifically within the gaming industry.
Deep familiarity with Western gaming culture and social media nuances
Relevant knowledge of Discord server management and Steam community tools.
Proficiency in Zendesk and Sprout Social is a significant plus.
Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.
Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content
Attention to detail and consistency in decision-making
Ability to foster inclusive, respectful, and welcoming online spaces
Preferred Qualifications:
Knowledge of online harassment patterns, hate speech policies, and community governance best practices
Ability to work time zones or flexible schedules including weekends, if required.
Benefits:
Salary $38,000 - $45,000 yearly gross
Full-time schedule, plus employee benefits, including health and dental care, when eligible.
Employee Assistance Program.
Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, United States
Area of Work: Business Development, Player Engagement
Service: Engage
Employment Type: Permanent
Working Pattern: Full Time, Remote
Sourced by ZipRecruiter
Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.
Arts, entertainment, and recreation
10,000+ Employees
Burbank, CA, US
