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Discord Support Jobs (NOW HIRING)

Discord

Product Designer, Ads

San Francisco, CA · On-site +1

$148K - $166K/yr

Our mission within the Design team at Discord is to make Discord the best place to hang out online ... support from a manager * You are an active design collaborator - giving feedback in critique ...

Discord

Global Agency Development Lead

New York, NY · On-site

Serve as thought leader and advocate - Position Discord as the premier platform for reaching ... to win support and drive deliverables from key internal stakeholders across sales, product ...

Discord

Senior MuleSoft Developer

San Francisco, CA · On-site

$192K - $216K/yr

Discord is used by over 200 million people every month for many different reasons, but there's one ... Support CI/CD pipelines and automated deployments for MuleSoft applications * Troubleshoot ...

Discord

Software Engineer, Core Product

San Francisco, CA · On-site

$160K - $180K/yr

Discord's mission is to create a space where everyone can find belonging by enabling meaningful ... Taking ownership of projects end-to-end, from initial design through post-launch, with support from ...

Discord

Staff Software Engineer - Consumer Revenue

You'll be supported by infrastructure, platform, and product teams on your mission to build the best premium Discord Check out some of our recent launches on Nitro, Shop, Server Boosting, User ...

Discord

Legal Vendor Program Manager

San Francisco, CA · Hybrid

$144K - $162K/yr

Discord is looking for a Legal Vendor Program Manager to join our growing legal team. In this role ... support close partnership with our Finance team. The US base salary range for this full-time ...

Discord

Director, Customer Experience

San Francisco, CA

$224K - $252K/yr

The Customer Experience team at Discord has the privilege of supporting our communities, listening to their feedback, and sharing these insights with other teams to help make the Discord experience ...

Discord

Public Policy Lead, U.S. States

San Francisco, CA · Hybrid

$156K - $175K/yr

As a Public Policy Advisor on the Public Policy/Government Relations team, you will support Discord's work by building trust and finding common ground with policymakers, regulators, and other ...

Discord

Commercial Counsel

New York, NY · On-site

$248K - $279K/yr

Support Discord's expanding international presence * Build and refine legal processes, playbooks, and training programs to help scale Discord's revenue business. * Help drive legal technology ...

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How much do discord support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for discord support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Discord Support job?

A Discord Support job involves assisting users with inquiries, troubleshooting technical issues, enforcing community guidelines, and ensuring a positive experience on a Discord server. Support staff may answer questions, resolve disputes, and escalate complex issues when necessary. Strong communication skills and familiarity with Discord's features are essential for this role.

What are the key skills and qualifications needed to thrive in the Discord Support position, and why are they important?

To thrive as a Discord Support, you need strong communication skills, problem-solving abilities, experience with Discord's platform, and customer service knowledge. Familiarity with ticketing systems, moderation bots, and support tools like Zendesk or Freshdesk is often required. Patience, adaptability, and a customer-oriented mindset are valuable soft skills for handling a wide variety of user inquiries and technical issues. These competencies help ensure users receive timely, professional assistance and maintain a positive experience within the Discord community.

What are some typical challenges faced by Discord Support staff and how are they addressed?

Discord Support staff often encounter challenges such as rapidly resolving technical issues, managing high volumes of user inquiries, and addressing safety or moderation concerns within servers. These challenges are typically managed through clear support protocols, effective ticketing systems, ongoing training, and collaboration with technical and moderation teams. Staff also rely on thorough documentation and knowledge bases to provide consistent, accurate responses. Working as part of a support team encourages open communication and learning from experienced colleagues, which helps in handling complex or sensitive situations professionally.
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Discord Support jobs near you
Infographic showing various Discord Support job openings in the United States as of May 2026, with employment types broken down into 8% Internship, 59% Full Time, 25% Part Time, and 8% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Product Designer, Ads

Product Designer, Ads

Discord

San Francisco, CA • On-site, Remote

$148K - $166K/yr

Other

Posted 2 days ago

Job description

Our mission within the Design team at Discord is to make Discord the best place to hang out online with friends.  Specifically, our Ads teams focus on helping customers and business partners extend their experience to get the most out of Discord through use of Discord Quests, our first ads product. Whether you're part of a gaming community, school club, worldwide art group, or just a handful of friends that want to spend time together, millions of people use Discord every day to find belonging, create connections, and talk. Quests help enhance those activities by giving friends something fun to accomplish, and get rewarded for it!

As a product designer, you will report to our growing Product Design team within the Engineering, Product, Analytics and Design (EPAD) organization. You'll be involved with the full end-to-end product development process, from brainstorming to launch of both improvements to, or new innovations of, our ads products. You'll use a balance of strategic thinking, product principles, systems design, and strong visual design skills to iterate and innovate on the Discord product. If you're interested in joining a passionate team of designers that are designing features that will be used by millions of people across the world, come join us.


What You'll Be Doing

  • You will embed within a product squad and partner with engineers, product managers, researchers, and data scientists to oversee the user experience of a product from concept to launch - and then continue to improve it after release
  • You will understand company and team goals focused on revenue generation through our unique ad product "Quests", and drive concepts and decisions in service of reaching those goals and milestones
  • You will present your designs to the team and the greater organization to build consensus and drive alignment around your work
  • You will create wire-frames, beautiful mockups, amazing prototypes, and help implement your designs to pixel perfection
  • You will test, learn, and iterate on everything you do alongside partners
  • You will help maintain and commit to our Design pattern library
  • You will be an active, participatory member of the Discord Design team, and help foster a culture of design

What you should have

  • 2+ years experience designing and shipping a web/app product for a variety of devices and platforms
  • You have direct experience in, or a strong passion for, combining business acumen, systems thinking, and design craft (while being mindful of Brand) to create compelling advertising experiences that serve our users as well as our publisher partners
  • You have individually contributed by designing end-to-end experiences within a cross-functional team and are comfortable making design decisions, leading discussion, and communicating out to a wider organization with occasional intervention or support from a manager
  • You are an active design collaborator - giving feedback in critique, sharing knowledge, and supporting and empowering your design teammates
  • You have strong product thinking and vision. You're more concerned with the "why" than the "how"
  • You're excited to dig into experiment data to help inform design iterations and whether something should ship
  • You have a high level of design craft, and are committed to maintaining a high bar for design implementation
  • You have advanced level experience with Figma

Bonus Points

  • Experience building design systems
  • Rich prototyping experience
  • Casual or committed gamer
  • Interface animation know-how
  • CSS, JavaScript, or React skills


The US base salary range for this full-time position is $148,000 to $166,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

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