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Discord Support Jobs (NOW HIRING)

Discord

Strategic Finance

San Francisco, CA · On-site

$116K - $130K/yr

... support functional strategic initiatives and unlock new growth opportunities. In this role, you ... Come help us pave the way to a more awesome Discord! What you'll be doing * Forecast the future.

Discord

Senior Salesforce Technical Lead

San Francisco, CA · On-site

$192K - $216K/yr

We are seeking an experienced Senior Salesforce Technical Lead to join Discord's Business Systems ... Experience supporting Ad Sales workflows right from inception to delivery. * Proven experience ...

Discord

Senior Data Engineer, Ads

San Francisco, CA · On-site

$220K - $245K/yr

Discord seeks a seasoned Data Engineer, focusing on our advertising product data. In this role, you will drive technical vision and strategy for ads data engineering in support of our ML initiatives ...

D3

Product Manager

Los Angeles, CA · On-site

Listen to and analyze user feedback across multiple channels including Discord, support tickets, and community forums * Translate customer insights into actionable product requirements and feature ...

D3

Product Manager

Listen to and analyze user feedback across multiple channels including Discord, support tickets, and community forums * Translate customer insights into actionable product requirements and feature ...

Discord

QA/DevOps Engineer

San Francisco, CA · On-site

$156K - $175K/yr

We are seeking a QA/DevOps Engineer to join Discord's Business Systems team. In this role, you will ... and pipeline support. * Understanding of containerized test environments (Docker); experience ...

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...

Triwill Group

$196 - $245/hr

From design through deployment and production support * Collaborate with data scientists, engineers, and product teams to deliver solutions that power Discord's insights * Apply 80/20 thinking to ...

Triwill Group

$132 - $149/hr

We're looking for an experienced Senior Stock Plan Administrator to join our team supporting the day-to-day administration of Discord's global equity programs, including equity grants, option ...

Keywords Studios

Social Support Specialist

Boston, MA · On-site +1

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and ...

Jackalope Digital LLC

$132 - $149/hr

We're looking for an experienced Senior Stock Plan Administrator to join our team supporting the day-to-day administration of Discord's global equity programs, including equity grants, option ...

Girls Who Code

$70 - $87/hr

Manage and support the Inbound Support Specialist team and part-time community Discord moderators, including coverage, training, and performance management. * Own participant and community support ...

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Discord Support information

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How much do discord support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for discord support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Discord Support?

A Discord Support job involves assisting users with inquiries, troubleshooting technical issues, enforcing community guidelines, and ensuring a positive experience on a Discord server. Support staff may answer questions, resolve disputes, and escalate complex issues when necessary. Strong communication skills and familiarity with Discord's features are essential for this role.

What are the key skills and qualifications needed to thrive in the Discord Support position?

To thrive as a Discord Support, you need strong communication skills, problem-solving abilities, experience with Discord's platform, and customer service knowledge. Familiarity with ticketing systems, moderation bots, and support tools like Zendesk or Freshdesk is often required. Patience, adaptability, and a customer-oriented mindset are valuable soft skills for handling a wide variety of user inquiries and technical issues. These competencies help ensure users receive timely, professional assistance and maintain a positive experience within the Discord community.

What are some typical challenges faced by Discord Support staff and how are they addressed?

Discord Support staff often encounter challenges such as rapidly resolving technical issues, managing high volumes of user inquiries, and addressing safety or moderation concerns within servers. These challenges are typically managed through clear support protocols, effective ticketing systems, ongoing training, and collaboration with technical and moderation teams. Staff also rely on thorough documentation and knowledge bases to provide consistent, accurate responses. Working as part of a support team encourages open communication and learning from experienced colleagues, which helps in handling complex or sensitive situations professionally.

Does Discord Support offer remote jobs?

Discord Support roles are often available as remote positions, allowing employees to work from home depending on the company's policies. These jobs typically require strong communication skills and familiarity with support tools like ticketing systems and chat platforms. Remote support positions may also involve flexible schedules and the ability to handle customer inquiries independently.
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Discord Support jobs near you
Infographic showing various Discord Support job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 38% In-person, and 62% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Strategic Finance

Discord

San Francisco, CA • On-site

$116K - $130K/yr

Full-time

Re-posted 14 days ago

Job description

We are looking for a passionate and motivated Strategic Finance Analyst to join our growing Revenue Finance team at Discord. Reporting to the Finance Manager for Revenue, you will be responsible for driving revenue modeling, revenue forecasting, preparing regular reporting and analysis, understanding the drivers of our rapidly expanding subscription business, and partnering with cross-functional teams to support functional strategic initiatives and unlock new growth opportunities. In this role, you will work with senior leaders across Data Science, Product, Engineering, Partnerships, and Operations to make a direct impact on revenue strategy and decision-making. Come help us pave the way to a more awesome Discord!

What you'll be doing

  • Forecast the future. Build and maintain long-range revenue forecasts, incorporating cohort behavior, product impacts, FX trends, and experimentation data.
  • Analyze key drivers. Dive into ARPU, retention, platform mix, and geo/product performance to surface actionable insights.
  • Automate & optimize. Streamline processes and dashboards in Excel, Pigment, and Looker; replace manual workflows with scalable, documented systems.
  • Build with AI. Use AI agents like Claude Code and Codex to draft models, automate reporting, and turn raw data into first-draft analysis, then bring the judgment to know when the output is right.
  • Partner for growth. Build strong relationships with Product, Partnerships, Engineering, and GTM teams to size opportunities, vet new initiatives, and set targets.
  • Uplevel Data Pipelines & Processes. Collaborate with Accounting and Data Science to resolve data discrepancies, reconcile figures across different data sources, and build real-time reporting and forecasting capabilities.
  • Build Robust Processes. Identify ambiguities in data or process, bring structure, and institutionalize best practices that remain robust over time.
  • Grow the craft. Bring a hunger to learn, pick up new AI tools as they emerge, and grow through hands-on mentorship as you raise the bar for the team.

What you should have

  • 2+ years in investment banking, top-tier consulting, or high-growth tech FP&A with heavy financial-modeling ownership.
  • Strong mastery of Excel & modelling techniques, experience with SQL, FP&A tools, and Data visualization tools also encouraged.
  • Experience with consumer-subscription modeling: subscription conversions, cohort-level assumptions, churn curves, and FX forecasting.
  • Passion for exploring options to automate and optimize workflows to save time and improve accuracy.
  • Hands-on fluency with AI agents like Claude Code and Codex, and genuine curiosity about applying them to finance work.
  • The ability to distill complex analysis into crisp recommendations for executives and cross-functional partners.

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available. 

The US base salary range for this full-time position is $116,000 to $130,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

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