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Discord Support Jobs (NOW HIRING)

Discord

Director, Customer Experience

San Francisco, CA · On-site

$224K - $252K/yr

The Customer Experience team at Discord has the privilege of supporting our communities, listening to their feedback, and sharing these insights with other teams to help make the Discord experience ...

Discord

Senior Technical Sourcer

San Francisco, CA · On-site +1

Discord's Talent team is seeking a strategic Technical Sourcer to support our most complex engineering roles by activating passive candidates. In this role, you'll partner directly with engineering ...

Discord

Legal Vendor Program Manager

San Francisco, CA · On-site

$144K - $162K/yr

Discord is used by over 200 million people every month for many different reasons, but there's one ... support close partnership with our Finance team. The US base salary range for this full-time ...

Discord

Senior Indirect Tax Analyst

San Francisco, CA · On-site +1

$144K - $162K/yr

Discord is used by over 200 million people every month for many different reasons, but there's one ... supporting schedules and documentation. * Drive international tax workstreams including transfer ...

Discord

Privacy Response Analyst II (Temporary)

$116K - $130K/yr

Discord's Privacy team handles the user-facing side of privacy at scale - processing complaints, supporting investigations, and preparing materials that feed into regulatory engagements. In this role ...

Discord

Commercial Counsel

Manhattan, NY · On-site

$248K - $279K/yr

Support Discord's expanding international presence * Build and refine legal processes, playbooks, and training programs to help scale Discord's revenue business. * Help drive legal technology ...

Discord

Senior Product Designer, Ads

San Francisco, CA · On-site +1

Our mission on Revenue Design is to make Discord the best place to hang out online with friends ... supporting and empowering your design teammates * You have strong product thinking and vision. You ...

Discord

Director, Customer Experience

San Francisco, CA

$224K - $252K/yr

The Customer Experience team at Discord has the privilege of supporting our communities, listening to their feedback, and sharing these insights with other teams to help make the Discord experience ...

Discord

Software Engineer, Data Platform

San Francisco, CA · On-site

$160K - $180K/yr

From design through deployment and production support * Collaborate with data scientists, engineers, and product teams to deliver solutions that power Discord's insights What You Should Have * 3+ ...

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How much do discord support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for discord support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Discord Support job?

A Discord Support job involves assisting users with inquiries, troubleshooting technical issues, enforcing community guidelines, and ensuring a positive experience on a Discord server. Support staff may answer questions, resolve disputes, and escalate complex issues when necessary. Strong communication skills and familiarity with Discord's features are essential for this role.

What are the key skills and qualifications needed to thrive in the Discord Support position, and why are they important?

To thrive as a Discord Support, you need strong communication skills, problem-solving abilities, experience with Discord's platform, and customer service knowledge. Familiarity with ticketing systems, moderation bots, and support tools like Zendesk or Freshdesk is often required. Patience, adaptability, and a customer-oriented mindset are valuable soft skills for handling a wide variety of user inquiries and technical issues. These competencies help ensure users receive timely, professional assistance and maintain a positive experience within the Discord community.

What are some typical challenges faced by Discord Support staff and how are they addressed?

Discord Support staff often encounter challenges such as rapidly resolving technical issues, managing high volumes of user inquiries, and addressing safety or moderation concerns within servers. These challenges are typically managed through clear support protocols, effective ticketing systems, ongoing training, and collaboration with technical and moderation teams. Staff also rely on thorough documentation and knowledge bases to provide consistent, accurate responses. Working as part of a support team encourages open communication and learning from experienced colleagues, which helps in handling complex or sensitive situations professionally.
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Discord Support jobs near you
Infographic showing various Discord Support job openings in the United States as of May 2026, with employment types broken down into 8% Internship, 59% Full Time, 25% Part Time, and 8% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Senior Software Engineer, Machine Learning (Commerce)

Senior Software Engineer, Machine Learning (Commerce)

Discord

San Francisco, CA • On-site

$220K - $247K/yr

Full-time

Posted 29 days ago

Job description

Discord is used by over 200 million people every month for many different reasons, but there's one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.
We are looking for a Senior Machine Learning Engineer to join our Revenue ML team at Discord. This role sits at the intersection of Discord's two most strategic revenue pillars - our growing 1P Shop and our newly launched Game Commerce platform, which connects players to in-game items from major publishers like Marvel Rivals, Fortnite, Valorant, and more. You'll be the founding ML voice for commerce discovery and personalization, building systems from the ground up that power recommendations, social commerce mechanics, and marketing targeting across both first-party and third-party storefronts.
This is a high-impact, high-leverage role. Discord's social platform gives us a fundamentally differentiated commerce advantage - deep social graphs, fan communities, and native gaming context - and you will be the person who turns that into ML-powered products that drive meaningful GMV growth.
What You'll Be Doing:
  • Architect and own the ML foundations for commerce discovery: user, item, and interaction embeddings that power personalized recommendations across shop surfaces (homepage, cart, post-purchase, wishlist, and more).
  • Design and deploy scalable real-time recommendation and ranking systems that support a growing catalog of 1P and 3P items across heterogeneous game publisher inventories.
  • Build ML-powered marketing targeting systems that identify the right users for the right campaigns - new buyer discounts, drop campaigns, weekly deals, and seasonal promotions - driving conversion without conditioning users to wait for discounts.
  • Leverage Discord's unique social graph to build social commerce ML: gifting recipient prediction, group buying conversion modeling, and friend-group recommendations that differentiate Discord from traditional game storefronts.
  • Drive deep learning A/B testing infrastructure and model monitoring to translate experimentation results into actionable product decisions.
  • Partner closely with Shop, Game Commerce, Revenue Infra, ML Infra and Data Engineering teams to define ML requirements, surface integration points, and influence the commerce roadmap.

What You Should Have:
  • 4+ years of experience as a Machine Learning Engineer, with a track record of owning and shipping recommendation or personalization systems end-to-end.
  • Deep expertise in applied deep learning - particularly embedding models, two-tower architectures, and retrieval/ranking systems for e-commerce or content recommendation.
  • Strong proficiency in Python and deep learning frameworks (PyTorch preferred).
  • Experience building and operating real-time ML serving infrastructure at scale, including feature stores, model serving, and A/B testing frameworks.
  • Demonstrated ability to work in early-stage, high-ambiguity environments and build ML systems from the ground up, not just improve existing ones.
  • Experience translating ML evaluation metrics and experiment results into product roadmap decisions and business impact.
  • Strong cross-functional instincts - you're comfortable partnering with product, engineering, data science, and business stakeholders to align on priorities and drive execution.

Bonus Skills:
  • Experience applying graph ML or social network signals (social affinities, community behavior) to recommendation or personalization problems.
  • Familiarity with personalized marketing systems: lifecycle targeting, audience segmentation, and campaign optimization.
  • Familiarity with loyalty, rewards, or incentive pro

The US base salary range for this full-time position is $220,000 to $247,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!
Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Please see our Applicant and Candidate Privacy Policy for details regarding Discord's collection and usage of personal information relating to the application and recruitment process by clicking HERE.

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