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Discord Support Jobs (NOW HIRING)

DraftKings

Discord Community Associate

Support community coverage during peak sports moments, including evenings, weekends, major sporting ... Deep familiarity with Discord, including mod tools, roles, bots, and engagement features. * Proven ...

Discord

Senior Indirect Tax Analyst

San Francisco, CA · On-site +1

$144K - $162K/yr

Discord has a highly engaged community of millions of daily active users who use the platform for ... supporting schedules and documentation. * Drive international tax workstreams including transfer ...

Discord

Senior Salesforce Technical Lead

San Francisco, CA · On-site

$192K - $216K/yr

Discord has a highly engaged community of millions of daily active users who use the platform for ... Experience supporting Ad Sales workflows right from inception to delivery. * Proven experience ...

Discord

Staff Software Engineer - Consumer Revenue

$248K - $279K/yr

You'll be supported by infrastructure, platform, and product teams on your mission to build the best premium Discord Check out some of our recent launches on Nitro, Shop, Server Boosting, User ...

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How much do discord support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for discord support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Discord Support?

A Discord Support job involves assisting users with inquiries, troubleshooting technical issues, enforcing community guidelines, and ensuring a positive experience on a Discord server. Support staff may answer questions, resolve disputes, and escalate complex issues when necessary. Strong communication skills and familiarity with Discord's features are essential for this role.

What are the key skills and qualifications needed to thrive in the Discord Support position?

To thrive as a Discord Support, you need strong communication skills, problem-solving abilities, experience with Discord's platform, and customer service knowledge. Familiarity with ticketing systems, moderation bots, and support tools like Zendesk or Freshdesk is often required. Patience, adaptability, and a customer-oriented mindset are valuable soft skills for handling a wide variety of user inquiries and technical issues. These competencies help ensure users receive timely, professional assistance and maintain a positive experience within the Discord community.

What are some typical challenges faced by Discord Support staff and how are they addressed?

Discord Support staff often encounter challenges such as rapidly resolving technical issues, managing high volumes of user inquiries, and addressing safety or moderation concerns within servers. These challenges are typically managed through clear support protocols, effective ticketing systems, ongoing training, and collaboration with technical and moderation teams. Staff also rely on thorough documentation and knowledge bases to provide consistent, accurate responses. Working as part of a support team encourages open communication and learning from experienced colleagues, which helps in handling complex or sensitive situations professionally.

Does Discord Support offer remote jobs?

Discord Support roles are often available as remote positions, allowing employees to work from home depending on the company's policies. These jobs typically require strong communication skills and familiarity with support tools like ticketing systems and chat platforms. Remote support positions may also involve flexible schedules and the ability to handle customer inquiries independently.
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Discord Support jobs near you
Infographic showing various Discord Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Discord Community Associate

DraftKings

Remote

Full-time

Re-posted 23 days ago

DraftKings rating

8.4

Company rating: 8.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

3rd of 15 rated gambling companies

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Discord Community Associate, you'll help build the most engaged, trusted, and exciting sportsbook community in the game. You'll be the voice of our brand inside our official Discord server, connecting with players who live and breathe sports, betting, and the biggest moments across the sports calendar. Working closely with the Community Lead, you'll create memorable experiences through real-time conversations, engaging content, and community events while bringing your passion for sports and gaming to every interaction.

What you'll do

  • Be an active presence in our Discord server, creating authentic conversations around live sporting events, betting trends, and the moments that matter most to our players.

  • Build credibility with our community by engaging confidently with sports fans and sportsbook players while responding quickly, accurately, and thoughtfully to questions and feedback.

  • Create and execute community-first experiences, including giveaways, Ask Me Anything sessions, live watch parties, prediction contests, and themed events that deepen engagement.

  • Identify emerging conversations, player sentiment, and trends across sports, gaming, and community channels, then share actionable insights to help improve our app, features, and player experience.

  • Champion the voice of the community across cross-functional teams while maintaining our brand tone and fostering a welcoming, engaging environment.

  • Support community coverage during peak sports moments, including evenings, weekends, major sporting events, and championship games on a rotating schedule.

What you'll bring

  • At least 1 year of experience building, moderating, or growing online communities, preferably within sports, gaming, sports betting, esports, or consumer entertainment.

  • Deep familiarity with Discord, including mod tools, roles, bots, and engagement features.

  • Proven ability to create thumb-stopping content and conversations tailored to specific communities.

  • Excellent written communication skills with the ability to adapt your voice in real time, whether you're celebrating a big win, answering player questions, or navigating sensitive situations.

  • A strong sense of urgency and ownership - you're fast, proactive, and solutions-focused.

  • An understanding of Sportsbook or Daily Fantasy Sports products and can talk betting lines, big games, or prop picks without missing a beat.

  • Experience moderating high-volume communities or social platforms during live events is a plus.

  • Knowledge of responsible gaming principles and a commitment to creating a safe, inclusive, and trusted community experience.

#LI-JF1 #LI-REMOTE #AC2025

Join Our Team

We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 56,300.00 USD - 70,400.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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