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Discord Support Jobs (NOW HIRING)

Discord

Software Engineer, Data Platform

San Francisco, CA · On-site

$160K - $200K/yr

From design through deployment and production support * Collaborate with data scientists, engineers, and product teams to deliver solutions that power Discord's insights What You Should Have * 3+ ...

Discord

Senior Stock Administrator

San Francisco, CA · On-site +1

$132K - $148K/yr

We're looking for an experienced Senior Stock Plan Administrator to join our team supporting the day-to-day administration of Discord's global equity programs, including equity grants, option ...

Discord

QA/DevOps Engineer

San Francisco, CA · On-site

$156K - $175K/yr

Discord has a highly engaged community of millions of daily active users who use the platform for ... support. * Understanding of containerized test environments (Docker); experience running tests in ...

Discord

Staff Software Engineer - Consumer Revenue

$248K - $279K/yr

You'll be supported by infrastructure, platform, and product teams on your mission to build the best premium Discord Check out some of our recent launches on Nitro, Shop, Server Boosting, User ...

Experimentation Jobs

$160 - $260/hr

As a Staff Software Engineer, Experimentation Platform at Discord, you will design, build, and support the next generation experimentation platform including core services, data pipelines ...

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How much do discord support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for discord support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Discord Support?

A Discord Support job involves assisting users with inquiries, troubleshooting technical issues, enforcing community guidelines, and ensuring a positive experience on a Discord server. Support staff may answer questions, resolve disputes, and escalate complex issues when necessary. Strong communication skills and familiarity with Discord's features are essential for this role.

What are the key skills and qualifications needed to thrive in the Discord Support position?

To thrive as a Discord Support, you need strong communication skills, problem-solving abilities, experience with Discord's platform, and customer service knowledge. Familiarity with ticketing systems, moderation bots, and support tools like Zendesk or Freshdesk is often required. Patience, adaptability, and a customer-oriented mindset are valuable soft skills for handling a wide variety of user inquiries and technical issues. These competencies help ensure users receive timely, professional assistance and maintain a positive experience within the Discord community.

What are some typical challenges faced by Discord Support staff and how are they addressed?

Discord Support staff often encounter challenges such as rapidly resolving technical issues, managing high volumes of user inquiries, and addressing safety or moderation concerns within servers. These challenges are typically managed through clear support protocols, effective ticketing systems, ongoing training, and collaboration with technical and moderation teams. Staff also rely on thorough documentation and knowledge bases to provide consistent, accurate responses. Working as part of a support team encourages open communication and learning from experienced colleagues, which helps in handling complex or sensitive situations professionally.

Does Discord Support offer remote jobs?

Discord Support roles are often available as remote positions, allowing employees to work from home depending on the company's policies. These jobs typically require strong communication skills and familiarity with support tools like ticketing systems and chat platforms. Remote support positions may also involve flexible schedules and the ability to handle customer inquiries independently.
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Discord Support jobs near you
Infographic showing various Discord Support job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 38% In-person, and 62% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Oracle ERP Fusion Functional Analyst

Discord

San Francisco, CA • On-site, Remote

$192K - $216K/yr

Full-time

Re-posted 29 days ago

Job description

We are seeking an experienced Oracle ERP Fusion Functional Analyst to join Discord's Business Systems team. In this role, you will own incident resolution, functional support, and enhancement and system changes delivery across our Oracle Fusion ERP environment. You will serve to Finance stakeholders and a key liaison on critical system issues, while helping Discord maintain a strong controls posture through ITGC and SOX compliance support.


What you'll be doing

  • Provide L2 (Incident and Problem Management) and L3 (Bug Fix and Enhancement) support across the Oracle Fusion ERP environment
  • Partner with business stakeholders to investigate and resolve functional issues across AR, AP, Procurement, and GL
  • Serve as the functional point-of-contact for Discord PMs on critical incidents, ensuring timely communication and resolution
  • Create, review, and update design and functional documentation monthly
  • Support month-end, quarter-end, and year-end close activities and cyclical finance operations
  • Execute application testing for break-fixes and minor enhancements
  • Own and drive the quarterly patch upgrade process end-to-end
  • Present new feature releases and impact analysis to Discord stakeholders ahead of each upgrade cycle
  • Follow and support ITGC and SOP requirements for SOX compliance policy

What you should have

  • 5+ years of hands-on experience with Oracle Fusion ERP as functional analyst
  • Deep functional expertise in AR, AP, GL, and Procurement within Oracle Fusion cloud
  • Experience configuring Oracle Fusion module setups including Subledger Accounting (SLA) rules, BPM approval workflows
  • Experience supporting L2/L3 production environments with documented incident and problem management processes
  • Demonstrated ability to create and maintain functional design documentation
  • Experience executing functional testing for fixes and enhancements
  • Familiarity with SOX compliance, ITGC controls, and SOP adherence in an ERP context
  • Strong communication skills with the ability to interface directly with Finance and business stakeholders

Preferred Qualifications

  • Oracle Fusion certification in one or more financials modules
  • Familiarity with Oracle Integration Cloud (OIC) or other integration middleware
  • Exposure to Oracle Risk Management Cloud (RMC) or Financial Accounting Hub (FAH)
  • Familiarity with quarterly Oracle Fusion patch upgrade cycles and release management
  • Prior experience in an AMS (Application Managed Services) delivery model

This position is US-based and can be remote, but if you live in the San Francisco Bay Area, you're welcome to work from our beautiful SF office. 

The US base salary range for this full-time position is $192,000 to $216,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

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