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Discord Support Jobs in Washington (NOW HIRING)

Discord

Threat Investigator

Washington, DC · On-site

$132K - $148K/yr

Discord has a highly engaged community of millions of daily active users who use the platform for ... tooling to support network investigations and detection work * Strong written and verbal ...

Quidient

Manager, Solutions Group

Columbia, MD

$175K - $210K/yr

... Discord, etc.). Customer Engagement & Solutions Consulting * Train customers on Quidient Reality tools and APIs. * Provide technical support and customer onboarding. * Design equipment rigs for on ...

Quidient

Manager, Solutions Group

Columbia, MD · On-site

$175K - $210K/yr

... Discord, etc.). Customer Engagement & Solutions Consulting * Train customers on Quidient Reality ® tools and APIs. * Provide technical support and customer onboarding. * Design equipment rigs for on ...

Fivetran

Senior Community Manager

Washington, DC · On-site +1

Demonstrated experience owning day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health * Strong understanding of ...

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How much do discord support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for discord support in Washington is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $32.12 per hour, depending on experience, location, and employer.

What is a Discord Support?

A Discord Support job involves assisting users with inquiries, troubleshooting technical issues, enforcing community guidelines, and ensuring a positive experience on a Discord server. Support staff may answer questions, resolve disputes, and escalate complex issues when necessary. Strong communication skills and familiarity with Discord's features are essential for this role.

What are the key skills and qualifications needed to thrive in the Discord Support position?

To thrive as a Discord Support, you need strong communication skills, problem-solving abilities, experience with Discord's platform, and customer service knowledge. Familiarity with ticketing systems, moderation bots, and support tools like Zendesk or Freshdesk is often required. Patience, adaptability, and a customer-oriented mindset are valuable soft skills for handling a wide variety of user inquiries and technical issues. These competencies help ensure users receive timely, professional assistance and maintain a positive experience within the Discord community.

What are some typical challenges faced by Discord Support staff and how are they addressed?

Discord Support staff often encounter challenges such as rapidly resolving technical issues, managing high volumes of user inquiries, and addressing safety or moderation concerns within servers. These challenges are typically managed through clear support protocols, effective ticketing systems, ongoing training, and collaboration with technical and moderation teams. Staff also rely on thorough documentation and knowledge bases to provide consistent, accurate responses. Working as part of a support team encourages open communication and learning from experienced colleagues, which helps in handling complex or sensitive situations professionally.

Does Discord Support offer remote jobs?

Discord Support roles are often available as remote positions, allowing employees to work from home depending on the company's policies. These jobs typically require strong communication skills and familiarity with support tools like ticketing systems and chat platforms. Remote support positions may also involve flexible schedules and the ability to handle customer inquiries independently.

What are popular job titles related to Discord Support jobs in Washington?

For Discord Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Discord Support jobs in Washington look for?

The top searched job categories for Discord Support jobs in Washington are:

Discord Support jobs near you
Infographic showing various Discord Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $61,363 per year, or $29.5 per hour.

Threat Investigator

Discord

Washington, DC • On-site

$132K - $148K/yr

Full-time

Posted 22 days ago

Job description

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there's one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
Discord's mission is to give people the power to create space to find belonging in their lives, and every day millions of people trust Discord to be a place where they can talk, hang out, and build community. Keeping that space safe starts with teams like ours.
Discord's Violent Actors Team, part of the broader Threat Operations org within Trust & Safety, focuses on identifying and disrupting violent and extremist networks and threat actors. As a Threat Investigator, you'll lead investigations into these communities, identify novel detection mechanisms, and develop enforcement strategies to stay ahead of ongoing and emerging threats.
A typical day might include conducting deep-dive network investigations, compiling high-value signals to fuel proactive detection, or collaborating with internal and external partners on incident response. This role requires the ability to flex across a range of harm portfolios as team priorities evolve. This person will report to the team's Senior Manager.
What You'll Be Doing
  • Leading complex investigations into violent extremist and threat actor networks, developing and iterating on detection and disruption strategies across your investigative portfolio
  • Executing on roadmap projects, including cross-functional coordination with policy, engineering, and ML/AI teams, documentation of behavioral trends, and identification of scalable mitigation strategies
  • Leveraging investigative signals and subject matter expertise to inform threat prioritization decisions
  • Identifying emergence of novel harm behaviors, and gaps in Discord's detection, policy, and enforcement capabilities
  • Partnering with team program managers to develop and prioritize improvements to operational readiness
  • Serving as a subject matter resource for teammates, leadership, and cross-functional partners

What you should have
  • 5+ years of experience in threat intelligence, investigations, or incident management, with a track record of leading complex, multi-stakeholder cases independently
  • Deep expertise in at least one extremist or violent threat actor ecosystem, with the analytical flexibility to develop proficiency across new harm verticals as priorities shift
  • Demonstrated ability to define scope, propose solutions, and drive projects to completion in ambiguous, high-change environments with minimal oversight
  • Proficiency with data analysis tools, case management systems, and machine learning tooling to support network investigations and detection work
  • Strong written and verbal communication skills, including the ability to translate complex, sensitive topics for non-expert audiences, and experience producing cross-functional product requests, intelligence products, and engaging with law enforcement, government, or external partners
  • Collaborative approach to cross-functional work, with the ability to build consensus and coordinate across teams and time zones

Bonus points
  • Additional language proficiency, particularly in languages relevant to high-harm threat actor communities
  • Experience translating investigative findings into clear, actionable insights for non-expert or executive audiences

This position is US-based and can be based in Los Angeles, New York, Washington D.C., Austin or San Francisco but if you live in the Bay Area, you're welcome to work from our beautiful SF office.
The US base salary range for this full-time position is $132,000 to $148,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!
Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Please see our Applicant and Candidate Privacy Policy for details regarding Discord's collection and usage of personal information relating to the application and recruitment process by clicking HERE.

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