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Email Responder Jobs (NOW HIRING)

WMX

Email Marketing Specialist (eCRM)

Miami, FL · Hybrid

Creates email messaging layouts for deployment utilizing their knowledge of HTML code optimization ... Has experience building auto-responders, automated programs, and landing pages. * Client ...

WMX

Email Marketing Specialist (eCRM)

Miami, FL · On-site

Creates email messaging layouts for deployment utilizing their knowledge of HTML code optimization ... Has experience building auto-responders, automated programs, and landing pages. * Client ...

WMX

Email Marketing Specialist (eCRM)

Miami, FL · On-site

Creates email messaging layouts for deployment utilizing their knowledge of HTML code optimization ... Has experience building auto-responders, automated programs, and landing pages. * Client ...

Leidos

Incident Responder

Suitland, MD

$107K - $195K/yr

Receive and respond to incident notifications from customers via telephone and email. * Prepare and submit Electronic Spillage Assessment Forms (ESAFs) to the NNWC Electronic Spillage Center.

Leidos

Incident Responder

Suitland, MD · On-site

$107K - $195K/yr

Receive and respond to incident notifications from customers via telephone and email. * Prepare and submit Electronic Spillage Assessment Forms (ESAFs) to the NNWC Electronic Spillage Center.

Authentic

Managing Strategist, Email

$90K/yr

Respond to news in real-time as needed, by drafting and producing rapid messages in response to ... Deep knowledge of email best practices including theories of change, creative writing, A/B testing ...

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How much do email responder jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for email responder in the United States is $38.68, according to ZipRecruiter salary data. Most workers in this role earn between $33.89 and $43.75 per hour, depending on experience, location, and employer.

What is an email responder?

An Email Responder job involves managing and replying to emails in a timely and professional manner. Responsibilities typically include answering customer inquiries, providing information, resolving issues, and escalating complex requests when necessary. Strong communication skills, attention to detail, and the ability to follow company guidelines are essential. This role is often found in customer service, sales, and support teams to ensure effective email communication with clients or customers.

What does an email responder do?

A typical workday for an Email Responder involves monitoring shared inboxes, reviewing incoming messages, and responding to customer or client inquiries in a timely and professional manner. You may follow predefined templates for common questions, but often need to tailor responses based on specific requests or concerns. Email Responders frequently collaborate with customer service teams, sales staff, or technical departments to find accurate solutions or escalate complex issues. The environment is usually fast-paced, requiring strong time management skills and the ability to juggle multiple conversations simultaneously. Successfully managing workload and maintaining high-quality communication can open opportunities for advancement within customer support or related fields.

What are the key skills and qualifications needed to thrive as an email responder?

To excel as an Email Responder, strong written communication, organization, and attention to detail are essential, typically supported by a high school diploma or equivalent experience. Familiarity with CRM systems, email management tools, and templated response software is often required. Active listening, problem-solving, patience, and professionalism make candidates stand out in this role. These abilities are crucial for ensuring timely, accurate, and courteous responses that reflect well on the organization and uphold customer satisfaction.

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Email Responder jobs near you
Infographic showing various Email Responder job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $80,460 per year, or $38.7 per hour.

Email Administrator

Xavier University of Louisiana

New Orleans, LA • On-site

Full-time

Re-posted 11 days ago

Job description

Posting Details
Posting Summary
Position Title
Email Administrator
FLSA
Exempt
Department
Information Technology Center
Job Summary
Xavier University of Louisiana is accepting applications for the position of Email Administrator. This position reports to the Deputy CIO for Technology Administration. Administers, maintains, and supports the University's Microsoft 365 messaging environment, including Exchange Online, Exchange Online Protection, and hybrid Exchange connectivity with on-premises Active Directory. Manages user identity and access through Microsoft Entra ID and hybrid Active Directory infrastructure, including directory synchronization via Microsoft Entra Connect. Monitors tenant health, mail flow, and service performance using the Microsoft 365 Admin Center, Exchange Admin Center, and Entra ID portal. Configures and maintains email security controls, including anti-spam, anti-phishing, and anti-malware policies; Safe Links; Safe Attachments; and DMARC/DKIM/SPF authentication. Administers email archiving, retention policies, eDiscovery, Data Loss Prevention (DLP), and sensitivity labels to meet compliance requirements. Supports email access on mobile devices through Microsoft Intune and Conditional Access policies. Serves as a member of the University's Computer Security Incident Response Team (CSIRT), collaborating with colleagues to detect, analyze, contain, and remediate email-borne security incidents such as phishing campaigns, business email compromise (BEC), account takeovers, and malware distribution. Performs threat hunting and forensic analysis of email headers, message traces, and audit logs to support incident investigations. Provides tiered end-user support, troubleshoots complex issues, and escalates as needed. Provides recommendations and plans for improvements to messaging infrastructure. Documents internal policies and develops training materials for end users. AA/EOE
Minimum Qualifications
  • A Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or a closely related field
  • 5-10 years of enterprise messaging system administration with Microsoft 365 / Exchange Online and hybrid Exchange environments
  • In-depth knowledge of Microsoft 365 administration, including Exchange Online, Microsoft Entra ID, Entra Connect, and the Microsoft 365 Admin Center
  • Experience managing hybrid Active Directory environments, including on-premises domain controllers, AD Sites and Services, Group Policy, and directory synchronization with Entra Connect
  • Administration of email authentication protocols (SPF, DKIM, DMARC), encryption technologies (Microsoft Purview Message Encryption, S/MIME, TLS), and Microsoft Defender for Office 365
  • Proficiency in PowerShell for Microsoft 365 and Exchange Online administration; ability to create and maintain scripts for automation of identity, mailbox, and compliance tasks
  • Proven ability to quickly troubleshoot and resolve complex technical problems across cloud and on-premises messaging systems
  • Experience investigating and responding to email-based security incidents, including phishing, business email compromise, account takeover, and malware delivery
  • Knowledge of industry-standard best practices for IT support (e.g., ITIL), change management, and project management

Preferred Qualifications
  • Microsoft certifications such as MS-102 (Microsoft 365 Administrator), SC-300 (Identity and Access Administrator), or AZ-800/AZ-801 (Windows Server Hybrid Administrator)
  • Experience with Microsoft Purview compliance solutions, including eDiscovery, retention policies, DLP, and sensitivity labels
  • Familiarity with Conditional Access policies, Multi-Factor Authentication (MFA), and Zero Trust security principles
  • Experience participating in a CSIRT, SOC, or similar incident response team; familiarity with incident response frameworks (e.g., NIST SP 800-61)
  • Knowledge of SIEM platforms and the ability to correlate email security events with broader threat intelligence
  • Experience managing Microsoft Intune for mobile device email configuration and compliance
  • Technically savvy with a solid understanding of enterprise messaging systems, identity platforms, and hybrid infrastructure
  • Strong written and interpersonal communication skills; ability to communicate effectively with clients, management, and technical staff at all levels
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Customer focus with the ability to understand and anticipate end-user needs
  • Ability to coordinate the activities of a diverse set of IT resources in a matrix environment
  • Proven ability to prioritize, organize, and manage multiple tasks in a fast-paced environment
  • Demonstrated collaboration and teamwork abilities; proven initiative, professionalism, basic project management experience, and technical documentation skills

Special Requirements Summary
Work Hours
Performs other related duties and special projects as assigned; some evening, weekend, and holiday hours are required; on call rotation may be required.
Full time and on call 24/7.
KSA's
Knowledge, Education, Experience, and Proficiencies
  • A Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or a closely related field
  • 5-10 years of enterprise messaging system administration with Microsoft 365 / Exchange Online and hybrid Exchange environments

Essential Duties and Responsibilities
Essential Duties and Responsibilities Description
  1. Manage and administer the Microsoft 365 tenant, including Exchange Online, Entra ID, and hybrid Active Directory on-premises servers
  2. Lead planning and coordination of messaging platform enhancements, migrations, and upgrades
  3. Administer Entra Connect synchronization between on-premises Active Directory and Entra ID; troubleshoot sync issues and manage attribute filtering
  4. Manage mailbox provisioning, licensing, shared mailboxes, distribution groups, Microsoft 365 Groups, and resource mailboxes
  5. Monitor and maintain email security posture using Microsoft Defender for Office 365, including threat investigation and incident response
  6. Configure and maintain mail-flow rules, connectors, accepted domains, and transport policies in Exchange Online
  7. Administer Conditional Access policies and MFA as they relate to email and identity security
  8. Serve as an active member of the University's CSIRT; respond to email-borne security incidents, including phishing, business email compromise, account takeover, and malware campaigns, in coordination with other team members
  9. Investigate compromised accounts by analyzing Entra ID sign-in logs, Unified Audit Logs, and message traces; execute containment actions such as session revocation, password resets, and mailbox remediation
  10. Conduct proactive threat hunting across Microsoft Defender for Office 365 Threat Explorer and Advanced Hunting to identify emerging email threats
  11. Manage and tune anti-phishing, Safe Links, and Safe Attachments policies based on threat trends and post-incident lessons learned
  12. Review and respond to alerts from Microsoft Defender for Office 365, Entra ID Protection, and any integrated SIEM platform
  13. Develop and deliver end-user security awareness content focused on phishing recognition, social engineering, and safe email practices
  14. Participate in disaster recovery and business continuity planning, including backup, recovery, and failover procedures for messaging services
  15. Provide Tier 2 end-user support for email, calendar, and identity-related issues
  16. Maintain policies and standard operating procedures to maximize system uptime and service reliability
  17. Monitor email alerts, Microsoft 365 Service Health dashboard, and KPIs to ensure optimal messaging performance
  18. Identify training needs and maintain current knowledge of Microsoft 365, Entra ID, and cloud messaging technologies
  19. Advanced skills with PowerShell or a similar scripting platform for task automation across Exchange Online and Entra ID

Posting Detail Information
Posting Number
S196P
Number of Vacancies
1
Desired Start Date
06/01/2026
Position End Date (if temporary)
Posting Date
05/08/2026
Application Review Date
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Cover letter, resume and contact information for 3 references
Quicklink for Posting
https://jobs.xula.edu/postings/1704
About Xavier
About Xavier
Founded in 1925 by Saint Katharine Drexel and the Sisters of the Blessed Sacrament, Xavier is Catholic and historically Black. Located in New Orleans, the ultimate purpose of the University is to contribute to the promotion of a more just and humane society by preparing its students to assume roles of leadership and service in a global society. This preparation takes place in a diverse learning and teaching environment that incorporates all relevant educational means, including research and community service.

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