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The Retreat

Hotline Responder

Hauppauge, NY · On-site +1

$17.75 - $23/hr

Position: Hotline Responder FLSA status: Non-Exempt Hours: Full time, M-F Department: Hotline ... Daily monitoring of agency email and prompt response to staff and/or clients, especially in time ...

Carr Allison

Email Billing Coordinator

Birmingham, AL · On-site

Research and respond to inquiries regarding billing questions, discrepancies, and documentation requests; escalate as appropriate. * Maintain billing logs and schedules: Track sent dates, recipient ...

Authentic

Managing Strategist, Email

$90K/yr

Respond to news in real-time as needed, by drafting and producing rapid messages in response to ... Deep knowledge of email best practices including theories of change, creative writing, A/B testing ...

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How much do email responder jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for email responder in the United States is $38.68, according to ZipRecruiter salary data. Most workers in this role earn between $33.89 and $43.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Email Responder position, and why are they important?

To excel as an Email Responder, strong written communication, organization, and attention to detail are essential, typically supported by a high school diploma or equivalent experience. Familiarity with CRM systems, email management tools, and templated response software is often required. Active listening, problem-solving, patience, and professionalism make candidates stand out in this role. These abilities are crucial for ensuring timely, accurate, and courteous responses that reflect well on the organization and uphold customer satisfaction.

What is an Email Responder job?

An Email Responder job involves managing and replying to emails in a timely and professional manner. Responsibilities typically include answering customer inquiries, providing information, resolving issues, and escalating complex requests when necessary. Strong communication skills, attention to detail, and the ability to follow company guidelines are essential. This role is often found in customer service, sales, and support teams to ensure effective email communication with clients or customers.

What does a typical workday look like for an Email Responder?

A typical workday for an Email Responder involves monitoring shared inboxes, reviewing incoming messages, and responding to customer or client inquiries in a timely and professional manner. You may follow predefined templates for common questions, but often need to tailor responses based on specific requests or concerns. Email Responders frequently collaborate with customer service teams, sales staff, or technical departments to find accurate solutions or escalate complex issues. The environment is usually fast-paced, requiring strong time management skills and the ability to juggle multiple conversations simultaneously. Successfully managing workload and maintaining high-quality communication can open opportunities for advancement within customer support or related fields.

More about Email Responder jobs
What cities are hiring for Email Responder jobs? Cities with the most Email Responder job openings:
What are the most commonly searched types of Email Responder jobs? The most popular types of Email Responder jobs are:
What states have the most Email Responder jobs? States with the most job openings for Email Responder jobs include:
What job categories do people searching Email Responder jobs look for? The top searched job categories for Email Responder jobs are:
Email Responder jobs near you
Infographic showing various Email Responder job openings in the United States as of May 2026, with employment types broken down into 11% Locum Tenens, 1% Internship, 1% As Needed, 8% Full Time, and 79% Part Time. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $80,460 per year, or $38.7 per hour.

Coordinator, Hospital Responder

Center for Justice Innovation

Brooklyn, NY

Other

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

THE ORGANIZATION
The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we've worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies:
  1. Operating Programs that pilot new ideas and address local challenges;
  2. Conducting original research to evaluate what works-and what doesn't; and
  3. Providing expert assistance and policy guidance to reformers across the country and beyond.

Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
Learn more about our work at www.innovatingjustice.org.
THE OPPORTUNITY
Neighbors In Action (NIA) is a unique neighborhood institution that works to improve community problem solving, collaboration, and inter-group relations in Bedford Stuyvesant and Crown Heights, Brooklyn. One program of Neighbors In Action, Save Our Streets Brooklyn (SOS), is a community based effort to end gun violence in the neighborhood. Its mission is to encourage communication and understanding, prevent future conflicts, and help foster stronger, healthier neighborhoods.
NIA is seeking a Hospital Response Coordinator for the SOS Brooklyn. Reporting to the Associate Director of Community Safety, the Hospital Response Coordinator will work individually and as a team to prevent neighborhood shootings and killings in the Bedford-Stuyvesant/Crown Heights neighborhoods.
Responsibilities include but are not limited to:
  • Work closely with KAVI (Kings Against Violence Initiative) and Kings County Hospital staff, including but not limited to emergency room nurses and doctors, hospital social workers, and other relevant hospital personnel;
  • Manage a schedule of all approved Hospital Responders (including the Coordinator) and ensure that each Hospital Responder is aware when they are on call;
  • Act as dispatch and contact the designated Hospital Responder(s) when a call/text/email comes in from Kings County Hospital;
  • Ensure that the data and reporting regarding hospital calls and responses is accurate and submitted in a timely fashion and notify leadership if there are significant data trends;
  • Report any issues related to the Hospital Response program to the Associate Director of Community Safety for consideration as to how to respond;
  • Provide back-up for Hospital Responder(s) who are unable to respond (either because they don't respond to the call on their phone) or because they are not working;
  • Respond to hospital calls in the absence of the Hospital Responder(s);
  • Provide weekly supervision to Hospital Responder(s);
  • Responsible for creating agenda for and holding weekly team meetings;
  • Provide feedback to Associate Director of Community Safety on the hospital protocol, make recommendations for improving the quality and success of the program;
  • Work with Kings County Hospital, Outreach Worker Supervisor, and Associate Director of Community Safety to plan hospital and crisis intervention related events;
  • Attend the monthly meetings including Hospital stakeholder and coordinating meetings;
  • Supervise and maintain hospital tracking forms and ensure hospital data is correct on monthly Cure Violence (CV) reports;
  • Facilitate case conferences with hospital response team staff;
  • Support Victims of Crime Act (VOCA) programmatic services through collaboration with VOCA staff;
  • Monitor hospital response team caseload of participants;
  • Develop policies and procedures to support Hospital Response program;
  • Perform hospital spot checks and periodic check ins with patients for who the program has deemed activated for services;
  • Responsible for communicating via email and hospital text thread;
  • Facilitate daily briefing and debriefing with Hospital Responders;
  • Work with the Associate Director of Community Safety and SOS program leadership to communicate hospital information to the Cure Violence team.
  • Responsible for ensuring hospital clearances (badges, drug testing, orientation, photos, trainings, physicals) for existing and new staff remain up to date;
  • Assist with coordination and planning of professional development opportunities and hiring process for Hospital Responders;
  • Research resources for program participants;
  • Work with Associate Director of Community Safety to offer services and referrals to program participants; and
  • Perform other duties as needed.
Qualifications:
  • Bachelor's in a human services field or equivalent experience, LMSW preferred;
  • Extensive experience working with at-risk youth and gang members;
  • Excellent communication skills; and
  • Experience and/or training in crisis intervention and staff supervision.

Position Type: Full-time, flexible schedule requiring evening, late night, weekend and holiday hours.
Position Location: Brooklyn, NY.
Compensation: The compensation range for this position is $30.22 - $30.76 per hour, annually equivalent to $55,000 - $56,000 based on a 35-hour work week and is commensurate with experience.
Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.
The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.
At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.
In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.

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