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Email Responder Jobs (NOW HIRING)

Incident Responder II

La Vista, NE · Hybrid

$75K - $94K/yr

The Incident Responder II supports Osaic's, home office, and cybersecurity operations. This role ... email security, etc. * Excellent communication and organizational skills. * Quick learner with ...

New

Incident Responder II

La Vista, NE · Hybrid

$75K - $94K/yr

IT Opportunity in Financial Services Incident Responder II Location(s): Atlanta: 2300 Windy Ridge ... email security, etc. * Excellent communication and organizational skills. * Quick learner with ...

Incident Responder II

Oakdale, MN · Hybrid

$75K - $94K/yr

The Incident Responder II supports Osaic's, home office, and cybersecurity operations. This role ... email security, etc. * Excellent communication and organizational skills. * Quick learner with ...

New

Incident Responder II

La Vista, NE · Hybrid

$75K - $94K/yr

The Incident Responder II supports Osaic's, home office, and cybersecurity operations. This role ... email security, etc. * Excellent communication and organizational skills. * Quick learner with ...

Incident Responder II

Scottsdale, AZ · On-site

$75K - $94K/yr

The Incident Responder II supports Osaic's, home office, and cybersecurity operations. This role ... email security, etc. * Excellent communication and organizational skills. * Quick learner with ...

Incident Responder II

Oakdale, MN · Hybrid

$75K - $94K/yr

The Incident Responder II supports Osaic's, home office, and cybersecurity operations. This role ... email security, etc. * Excellent communication and organizational skills. * Quick learner with ...

Incident Responder II

Scottsdale, AZ · Hybrid

$75K - $94K/yr

The Incident Responder II supports Osaic's, home office, and cybersecurity operations. This role ... email security, etc. * Excellent communication and organizational skills. * Quick learner with ...

New

Respond to news in real-time as needed, by drafting and producing rapid messages in response to ... Deep knowledge of email best practices including theories of change, creative writing, A/B testing ...

Incident Responder II

La Vista, NE · Hybrid

$75K - $94K/yr

IT Opportunity in Financial Services Incident Responder II Location(s): Atlanta: 2300 Windy Ridge ... email security, etc. Excellent communication and organizational skills. Quick learner with basic ...

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Email Responder information

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$14

$38

$56

How much do email responder jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for email responder in the United States is $38.68, according to ZipRecruiter salary data. Most workers in this role earn between $33.89 and $43.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Email Responder position, and why are they important?

To excel as an Email Responder, strong written communication, organization, and attention to detail are essential, typically supported by a high school diploma or equivalent experience. Familiarity with CRM systems, email management tools, and templated response software is often required. Active listening, problem-solving, patience, and professionalism make candidates stand out in this role. These abilities are crucial for ensuring timely, accurate, and courteous responses that reflect well on the organization and uphold customer satisfaction.

What is an Email Responder job?

An Email Responder job involves managing and replying to emails in a timely and professional manner. Responsibilities typically include answering customer inquiries, providing information, resolving issues, and escalating complex requests when necessary. Strong communication skills, attention to detail, and the ability to follow company guidelines are essential. This role is often found in customer service, sales, and support teams to ensure effective email communication with clients or customers.

What does a typical workday look like for an Email Responder?

A typical workday for an Email Responder involves monitoring shared inboxes, reviewing incoming messages, and responding to customer or client inquiries in a timely and professional manner. You may follow predefined templates for common questions, but often need to tailor responses based on specific requests or concerns. Email Responders frequently collaborate with customer service teams, sales staff, or technical departments to find accurate solutions or escalate complex issues. The environment is usually fast-paced, requiring strong time management skills and the ability to juggle multiple conversations simultaneously. Successfully managing workload and maintaining high-quality communication can open opportunities for advancement within customer support or related fields.

More about Email Responder jobs
What cities are hiring for Email Responder jobs? Cities with the most Email Responder job openings:
What are the most commonly searched types of Email Responder jobs? The most popular types of Email Responder jobs are:
What states have the most Email Responder jobs? States with the most job openings for Email Responder jobs include:
What job categories do people searching Email Responder jobs look for? The top searched job categories for Email Responder jobs are:
Infographic showing various Email Responder job openings in the United States as of May 2026, with employment types broken down into 11% Locum Tenens, 1% Internship, 1% As Needed, 8% Full Time, and 79% Part Time. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $80,460 per year, or $38.7 per hour.

Incident Responder II

Osaic

La Vista, NE • Hybrid

$75K - $94K/yr

Other

Medical, Dental, Vision, Retirement

Posted 2 days ago


Osaic rating

8.2

Company rating: 8.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

Current Employees and Contractors Apply HereOsaic Careers

IT Opportunity in Financial Services

Incident Responder II

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

La Vista:12325 Port Grace Blvd, La Vista, NE 68128

Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full-time, Non-Exempt

Salary: $75,000 - $94,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on several job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days, and much more. To view more details of what you can look forward to, visit our careers page:Osaic Benefits.

Summary:

The Incident Responder II supports Osaic's, home office, and cybersecurity operations. This role combines technical competence with hands-on experience to ensure secure, efficient processes across the organization.

As an Incident Responder II, you will monitor security-related events, triage potential incidents, and respond to confirmed incidents, as necessary. You will work closely with other members of Osaic - primarily within the Security, Privacy, Legal and Infrastructure organizations. As an Incident Responder II, you will be expected to work independently and proactively.

Education Requirements:

Bachelor's degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. A minimum of a high school diploma or equivalent is required.

Responsibilities:

  • Incident Response & Investigation
  • Detect, analyze, and address cybersecurity incidents using SIEM, EDR, and other security solutions.
  • Conduct root cause investigations and create remediation strategies for security events.
  • Record incident response steps and keep thorough documentation for compliance and reporting purposes.
  • Create incident reports, detailing the events of the incident to include attack vectors, identifying vulnerabilities, gaps, and outlining suggested remediation steps.
  • Threat Detection & Analysis
  • Track security alerts and logs from both Windows and Linux platforms.
  • Perform forensic examinations on compromised systems, including memory, disk, and network evidence.
  • Identify indicators of compromise (IOCs) and update detection rules as needed.
  • Containment & Recovery
  • Apply containment measures to reduce the effects of security breaches.
  • Work with system administrators to recover impacted systems and verify their integrity after incidents.
  • Continuous Improvement
  • Develop and update incident response playbooks and processes.
  • Partner with threat intelligence teams to anticipate emerging threats.
  • Suggest improvements to security across all environments.
  • Compliance & Reporting
  • Ensure incident handling is consistent with regulatory and company guidelines.
  • Create comprehensive incident reports for internal review and audits.
  • All other duties as assigned.

Basic Requirements:

  • 2+ years of cybersecurity experience, including roles in SOC, SIEM engineering, vulnerability management, incident response, etc.
  • Hands on experience with SIEM platforms, EDR tools, incident response platforms, etc.
  • Proficiency in monitoring and triaging security alerts
  • Basic experience with forensic investigation
  • Familiarity with vulnerability scanning tools, threat intelligence platforms, IAM platforms, encryption, email security, etc.
  • Excellent communication and organizational skills.
  • Quick learner with basic technical skills to efficiently navigate through various systems.
  • Strong customer focus orientation.
  • High attention to detail, analytical mindset, and problem-solving skills.
  • Be able to work independently and maintain elevated levels of quality.
  • Self-motivated individual capable of meeting departmental expectations and deadlines
  • Ability to participate and contribute to a team environment.

Preferred Requirements:

  • 5+ years' experience in financial services operations or broker-dealer environment.
  • Bachelor's degree in Cybersecurity, Information Technology, Computer Science or related field.
  • Higher level certifications, including CompTIA Security+, CySA+, GSEC, or CISSP, etc.
  • Understanding of major security frameworks like NIST CSF, ISO 27001, SOC 2, PCI-DSS, HIPAA
  • Understanding SQL for querying LMS as part of ongoing investigations.
Current Employees and Contractors Apply Here

About Osaic

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Phoenix, AZ, US

Year founded

2016