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Director Shopify Chat Jobs (NOW HIRING)

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

It means we care how people show up: reliable, direct, high ownership, and aligned. If you want ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

It means we care how people show up: reliable, direct, high ownership, and aligned. If you want ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

Nfinity Athletic

AI Automation Engineer

Atlanta, GA · On-site

It means we care how people show up: reliable, direct, high ownership, and aligned. If you want ... chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more ...

East Fork

CX Specialist - Temporary

$23.15/hr

... live chat, and navigating calls while maintaining a relationship that accurately represents the ... Proficiency with Shopify and our WMS software and the collection and organization of customer ...

New

Gorgias

Director, Content Marketing

New York, NY · On-site

Experience: effortless shopping from chat to checkout. * Re-engagement: personal, 1-1 dialogue ... Shopify/ecommerce ecosystem background * Experience evolving a brand's perception upmarket

New

Calculated Hire

Customer Service Specialist

Charlotte, NC · On-site

$16.50 - $22/hr

... direct-to-consumer sector. As a team of top performers, we're on an ambitious path to more than ... Respond to customer inquiries via phone, email, chat * Conduct outbound sales follow-up * Data ...

New

BENCHMADE

Customer Experience Rep (Seasonal)

Oregon City, OR · On-site

$17 - $23.25/hr

... live chat, SMS, social media direct messages, web forms, and other supported channels. * Own ... Use Zendesk, Shopify, Microsoft applications, and other customer or business systems to maintain ...

New

BENCHMADE

Customer Experience Representative

Oregon City, OR · On-site

$17 - $23.25/hr

... live chat, SMS, social media direct messages, web forms, and other supported channels. * Own ... Use Zendesk, Shopify, Microsoft applications, and other customer or business systems to maintain ...

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Director Shopify Chat information

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$23.5K

$121.5K

$189.5K

How much do director shopify chat jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director shopify chat in the United States is $121,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Shopify Chat vs Shopify Chat Specialist?

AspectDirector Shopify ChatShopify Chat Specialist
CredentialsExperience in e-commerce, leadership skills, knowledge of Shopify platformCustomer service skills, familiarity with Shopify Chat, basic technical knowledge
Work EnvironmentManagement, strategic planning, overseeing chat operationsCustomer support, live chat interactions, troubleshooting
Employer & IndustryE-commerce companies, online retailOnline retail stores using Shopify platform
Search & Comparison IntentUnderstanding managerial roles in Shopify chat servicesLearning about customer support roles in Shopify chat

The main difference is that the Director Shopify Chat oversees the entire chat operation, focusing on strategy and management, while the Shopify Chat Specialist handles day-to-day customer interactions and support. The director role requires leadership experience and strategic skills, whereas the specialist role emphasizes customer service and technical knowledge.

More about Director Shopify Chat jobs

What cities are hiring for Director Shopify Chat jobs?

Cities with the most Director Shopify Chat job openings:

What are the most commonly searched types of Shopify Chat jobs?

The most popular types of Shopify Chat jobs are:

What states have the most Director Shopify Chat jobs?

States with the most job openings for Director Shopify Chat jobs include:

What job categories do people searching Director Shopify Chat jobs look for?

The top searched job categories for Director Shopify Chat jobs are:

Director Shopify Chat jobs near you
Infographic showing various Director Shopify Chat job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $121,522 per year, or $58.4 per hour.

AI Automation Engineer

Nfinity Athletic

Atlanta, GA • On-site

Full-time

Re-posted 23 days ago

Job description

About Nfinity Athletic
Nfinity Athletic builds the gear, events, and technology that power modern cheerleading. We run a high-volume business across e-commerce, events, and team sales, with Salesforce and Shopify at the center.
We are a culture-first company. That does not mean soft. It means we care how people show up: reliable, direct, high ownership, and aligned. If you want politics, ambiguity, or a slow pace, this is not the place.
The Role
We are hiring a forward-deployed AI automation engineer to embed in the business and build working systems that move revenue. This is not a research job. This is not a prompt-only job. You will connect our tools, ship automations weekly, and build agent-style workflows that take real actions with guardrails.
You will work across Sales, E-commerce, Events, Customer Support, and internal ops. Your output is measured in shipped workflows and measurable lifts, not activity.
What You Will Own
AI + Automation across the ecosystem
  • Identify the highest ROI workflows to automate across Sales, E-comm, Events, Support, Ops.
  • Build agent-style workflows that can take actions (create/update records, trigger sequences, route conversations) with logging and audit trails.

Revenue engine (Salesforce + Shopify)
  • Lead-to-order automation, lifecycle tagging, attribution, and follow-up discipline.
  • Speed-to-lead improvements, pipeline hygiene enforcement, and conversion lift.

Chat-based selling
  • Implement chat flows that qualify intent, recommend next best action, recover carts, and route high-intent conversations to humans with full context.
  • Ensure chats and outcomes are captured in Salesforce, cleanly and consistently.

Operational leverage + reliability
  • Monitoring, error handling, retries, and clean logs. You build things that survive production.
  • Reduce manual work by replacing "tribal process" with systems.

Partner execution control
  • Keep outsourced e-comm partners on a tight backlog, clear acceptance criteria, QA, and weekly releases. You don't manage people, you manage output.

What Success Looks Like
First 30 days
  • Map the top 10 workflows worth automating. Ship 2 production automations with logging and rollback plan.

By 60 days
  • Chat-to-lead and chat-to-order workflows live with tracking. Weekly release cadence established. Baseline metrics defined.

By 90 days
  • 6 to 10 workflows shipped. Measurable lift in at least one: conversion rate, cart recovery, speed-to-lead, show rate, AOV, or manual hours eliminated.

Who We Want
You are a builder who ships, not a talker who demos.
Required
  • 3 to 7 years in Business Systems, RevOps automation, Salesforce automation, or e-commerce ops with heavy automation ownership.
  • Strong Salesforce: objects, flows, permissions, reporting.
  • Strong Shopify: customer/order data, tags, Shopify Flow, app ecosystem.
  • Integrations: APIs/webhooks, auth, data mapping, logging, retries, idempotency basics.
  • Can write lightweight code (Python or JavaScript/TypeScript) to get real work done.

Strong signals
  • You can explain what broke after launch and how you made it reliable.
  • You measure impact and can tie your work to revenue or hours saved.
  • You are comfortable in a fast, direct culture where outcomes matter.

Not a Fit If
  • You want to do research, not implementation.
  • You avoid accountability, deadlines, or direct feedback.
  • You need a lot of management to stay on track.
  • You cannot show systems you personally shipped into production.

Hiring Process
Finalists complete a short paid practical that mirrors real work: design and implement a chat-to-Salesforce/Shopify workflow with logging, guardrails, and error handling. We care more about what you shipped than your pedigree.

Apply