Internship Shopify Chat Jobs (NOW HIRING)

About Grip:

Grip is redefining cold-chain logistics for direct-to-consumer (DTC) eCommerce brands. Founded in 2022 by former ButcherBox executives, Grip combines advanced technology with a nationwide fulfillment network to optimize the shipping of perishable goods. Our proprietary Smart Logistics Engine analyzes over 25 million data points daily—including weather patterns, carrier performance, and real-time temperatures—to make intelligent, package-level shipping decisions. Grip's Pulse Order Management System (OMS) offers real-time inventory tracking, batch traceability, and seamless integration with platforms like Shopify. This end-to-end solution provides brands with complete visibility and control over their supply chain, eliminating the need for multiple third-party tools. With strategically located temperature-controlled fulfillment centers, Grip can reach over 80% of the U.S. population within 24 hours. Our mission is to empower DTC brands to scale efficiently by providing innovative logistics solutions tailored to the unique challenges of shipping.

About the Role:

In this role you're the voice and advocate of our clients — the person who makes sure every interaction with Grip is smooth, proactive, and positive. If you enjoy ownership, collaboration, and turning challenges into great client experiences, we'd love to meet you.

What you'll own:

• The client relationship — be the main point of contact across chat, email, and calls, and build trust through clear, timely, thoughtful communication.
• Proactive updates — flag anything that could affect orders or on-time delivery before it becomes a problem. No surprises.
• Fulfillment coordination — partner with operations and warehouse teams to move requests forward and resolve issues fast.
• Client projects end-to-end — onboarding, reporting, claims, and contract renewals, including tracking key terms and spotting ways to optimize cost and service.
• Data into action — track metrics like on-time delivery, product thawing, and cost savings, and turn what you find into real process improvements.

What you bring:

• 0–3 years in logistics, supply chain, customer service, client experience, or account management (internships count).
• Strong written and verbal communication — you explain things clearly and professionally.
• Organized under pressure: you juggle priorities without dropping details.
• A proactive, solutions-first mindset.
• Comfort working across multiple teams.

Bonus points for:

• Experience at a 3PL, fulfillment operation, or cold-chain business.
• Familiarity with task/project tools like Asana.
• Comfort with spreadsheets or dashboards.

Why Grip?

• Real ownership of client relationships and projects from day one.
• A collaborative, fast-growing team where your ideas ship.
• Growth at the intersection of operations, customer experience, and logistics.

Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with

respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.