Director Shopify Chat Jobs (NOW HIRING)

About Ernesta:

Ernesta is on a mission to bring gorgeous, design-focused custom-sized rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry.

Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We're problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes. 

About the Role:

Ernesta is looking for an experienced full-time Sales and Design Consultant (who we call a Design Assistant) to join the Retail team in our showroom in Summit, NJ. You will be a key hire to help build an enjoyable, frictionless, and industry-defining rug buying experience. This is an opportunity to join a small but visionary team - a high impact role pioneering a new age of customer experience. As a Design Assistant, you will wear many hats - you will educate and advise customers on rug selection, sizing and act as a customer champion - delighting customers and assisting with their projects. In each interaction, you will take pride in building strong relationships with consumers and the Trade community, ensuring their happiness and loyalty at every touchpoint. 

What You'll Do: 

Provide consumer and Trade customers a high touch and personalized experience through multiple channels - in person, chat, text, email, video, phone

  Drive sales through proactive outreach

Deliver exceptional design and product expertise to customers

  Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint

Advise customers on floor plan layout, material selection, and custom-sized rug measurements

Surprise and delight customers - exceed their expectations - create memorable experiences 

Utilize innovative technologies to help customers bring their projects to life 

Use your passion for home decor and interior design to connect with customers and drive sales, all while working in a supportive and inclusive team environment

Qualifications Include: 

2+ years of experience in a consumer-facing role. 

2+ years of direct consumer sales and account/project management experience 

Passionate about interior design and home decor - you stay up to date on home decor trends 

Self motivated, curious, empathetic, and a great listener

Solutions oriented with sound judgment, business sense, and high integrity. Willingness to provide creative solutions 

High level of proficiency working across multiple software tools including Salesforce, Google Suite, Shopify, Zoom, etc.

Great time management and organizational skills with a high level of accountability

The ability to work a flexible schedule, including weekend and holiday hours as necessary 

Strong interpersonal and communication skills with the ability to build rapport with customers and team members

Nice to Have:

Experience working with interior designers, architects, stagers, etc.

BA or experience working in a creative field: interior design, art history, architecture, etc.

Working with custom products

Experience with design tools and spatial planning

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The anticipated starting base pay for this role is between $20 - $30 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. 

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