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Director Shopify Chat Jobs (NOW HIRING)

Gumloop

Founding GTM

San Francisco, CA · On-site

$75K - $150K/yr

Agents can be deployed to a chat UI, Slack, or Microsoft Teams, and can run autonomously via ... Teams at Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are already building and deploying ...

Jebwa

Provide timely customer service with ticket management, online chat and over the phone * Handle e ... Experience or working knowledge of Shopify * Familiarity with HTML and CSS to create and update web ...

Julie Vos

CUSTOMER EXPERIENCE LEAD COORDINATOR

New York, NY · On-site

$19.75 - $25.75/hr

Prompt resolution of customer service inquiries via chat, email, social media and phone ... Organize and track customer service cases in Shopify and corresponding documents with high ...

Julie Vos

CUSTOMER EXPERIENCE LEAD COORDINATOR

New York, NY · On-site

$19.75 - $25.75/hr

Prompt resolution of customer service inquiries via chat, email, social media and phone ... Organize and track customer service cases in Shopify and corresponding documents with high ...

Shop Harbour

Customer Service Representative

Phoenix, AZ · On-site

You'll work closely with the Customer Service Lead and Director of Customer Experience to deliver ... Proficiency with NetSuite, Hiver, and Shopify (or similar systems). * Excellent attention to detail ...

ALSO

Customer Support Representative

Seattle, WA · On-site

$20 - $27/hr

What You Will Do Direct Customer Support * Handle customer inquiries via phone, email, live chat ... Experience working with Shopify or a similar ecommerce platform. * The ability to handle contacts ...

ALSO

Customer Support Representative

Seattle, WA

$20 - $27/hr

What You Will Do Direct Customer Support * Handle customer inquiries via phone, email, live chat ... Experience working with Shopify or a similar ecommerce platform. * The ability to handle contacts ...

Also, Inc

Customer Support Representative

Seattle, WA · On-site

$20 - $27/hr

What You Will Do Direct Customer Support * Handle customer inquiries via phone, email, live chat ... Experience working with Shopify or a similar ecommerce platform. * The ability to handle contacts ...

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All JobsDirector Shopify Chat Jobs

Director Shopify Chat information

See salary details

$23.5K

$121.5K

$189.5K

How much do director shopify chat jobs pay per year?

As of Jun 14, 2026, the average yearly pay for director shopify chat in the United States is $121,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Shopify Chat vs Shopify Chat Specialist?

AspectDirector Shopify ChatShopify Chat Specialist
CredentialsExperience in e-commerce, leadership skills, knowledge of Shopify platformCustomer service skills, familiarity with Shopify Chat, basic technical knowledge
Work EnvironmentManagement, strategic planning, overseeing chat operationsCustomer support, live chat interactions, troubleshooting
Employer & IndustryE-commerce companies, online retailOnline retail stores using Shopify platform
Search & Comparison IntentUnderstanding managerial roles in Shopify chat servicesLearning about customer support roles in Shopify chat

The main difference is that the Director Shopify Chat oversees the entire chat operation, focusing on strategy and management, while the Shopify Chat Specialist handles day-to-day customer interactions and support. The director role requires leadership experience and strategic skills, whereas the specialist role emphasizes customer service and technical knowledge.

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Director Shopify Chat jobs near you

Founding GTM

Gumloop

San Francisco, CA • On-site

$75K - $150K/yr

Full-time

Retirement, PTO

Posted 29 days ago

Job description

About Us
Gumloop is the AI automation platform for the enterprise. We give teams the power to easily build and deploy AI agents, in Slack, Microsoft Teams, or standalone, that automate real work across hundreds of integrations with no engineering background required. The platform has three pillars:
  1. Agents - Conversational AI assistants that use tools (integrations, workflows, code sandbox, MCP servers) to accomplish open-ended tasks. Unlike workflows that follow fixed paths, agents decide which tools to use and when, adapting based on context. Users configure agents with a system prompt, a model, and a set of tools. Agents can be deployed to a chat UI, Slack, or Microsoft Teams, and can run autonomously via scheduled or event-based triggers.
  2. Workflows - Visual, drag-and-drop automations composed of connected nodes on a canvas. Each node is a discrete operation (call an API, run AI, read a spreadsheet, send an email). Workflows are deterministic and repeatable. They can be triggered manually, on a schedule, via webhook, or by external events (new email, Slack message, etc.). Workflows can also be attached to agents as callable tools - the agent orchestrates, the workflow executes.
  3. Gumstack - Enterprise-grade MCP hosting, observability, and AI governance. Organizations provision managed MCP servers, control which AI models are available, audit every tool call, and enforce security policies across all agents and workflows.

We're moving fast. Teams at Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are already building and deploying AI agents on Gumloop to automate real work across their organizations. That's not a demo. That's production.
We've raised $70M from Benchmark, First Round Capital, Y Combinator, Nexus Ventures, Shopify Ventures, BoxGroup, and The Cannon Project to build a world class team.
Role Overview
We're formalizing our go-to-market motion and building a team to scale our enterprise presence. We're hiring a Founding GTM to build outbound pipeline for our Enterprise Sales team - you'll be the first point of contact for prospective customers, leading conversations that open doors and move deals forward. This is a hands-on role ideal for someone early in their sales career who wants to learn enterprise sales from the ground up, with a clear path to AE or Growth roles and direct impact on Gumloop's next phase of growth.
What You'll Do
  • Generate outbound pipeline through personalized emails, calls, and social outreach to enterprise prospects
  • Lead introductory conversations with decision-makers at enterprise companies and evangelize Gumloop's value
  • Qualify opportunities for Account Executives, ensuring the right prospects move into the funnel
  • Partner with Marketing to improve campaigns and outreach sequences based on what's working in the field
  • Research and segment target accounts to identify high-potential prospects and prioritize outreach
  • Maintain disciplined pipeline management and data hygiene in Salesforce

What You Bring
  • 1-3 years of experience in outbound sales, business development, or pipeline generation (SaaS preferred)
  • Experience talking to senior stakeholders and explaining technical products clearly
  • A relentless, goal-oriented mindset comfortable with high-volume outreach
  • Excellent communication and organizational skills
  • Proficiency in Salesforce and a data-driven approach to outreach
  • Intellectual curiosity and eagerness to learn about automation and workflow software
  • Collaborative, coachable attitude - excited to grow and improve fast

Benefits
  • Highly competitive salary, commission and meaningful equity
  • Generous paid time off: 24 days for SF employees and 20 days globally, use them as you need
  • $350/month wellness benefit to spend on gym, spa, equipment, or whatever keeps you at your best
  • 15 days of temporary remote work flexibility per year
  • 401k match up to 6%

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