Toronto, ON · On-site
$30 - $40/hr
... chat interfaces) where they deliver clear value. Support integration between existing systems (e.g. Shopify, SalesLink, EasyTeam) and new solutions. Help triage and prioritize the incoming pipeline ...
Toronto, ON · On-site
$30 - $40/hr
... chat interfaces) where they deliver clear value. Support integration between existing systems (e.g. Shopify, SalesLink, EasyTeam) and new solutions. Help triage and prioritize the incoming pipeline ...
Toronto, ON · Hybrid
Medical
Dental
Vision
PTO
Through proactive support, solution-oriented thinking, and a commitment to exceeding expectations ... Receives and processes orders via phone, chat and email by accounts and in- house departments ...
Toronto, ON · Hybrid
Medical
Dental
Vision
PTO
Through proactive support, solution-oriented thinking, and a commitment to exceeding expectations ... Receives and processes orders via phone, chat and email by accounts and in- house departments ...
CA$25 - CA$30/hr
We believe in the inherent value of the individual and are committed to supporting change, igniting ... Monitor and moderate chat engagement in both official languages * Activate interactive workshop ...
CA$25 - CA$30/hr
We believe in the inherent value of the individual and are committed to supporting change, igniting ... Monitor and moderate chat engagement in both official languages * Activate interactive workshop ...
... Shopify, and Eventbrite rely on to grow their teams. We've rethought the talent acquisition ... We are passionate about lots of things--automation, friendly chat bots, creating a great hiring ...
... Shopify, and Eventbrite rely on to grow their teams. We've rethought the talent acquisition ... We are passionate about lots of things--automation, friendly chat bots, creating a great hiring ...
To thrive as a Shopify Chat Support specialist, you need strong written communication skills, attention to detail, and a good understanding of e-commerce concepts, typically supported by experience with online customer service platforms. Proficiency in using Shopify’s admin dashboard, live chat tools (like Zendesk or Intercom), and basic troubleshooting steps is often required. Outstanding problem-solving ability, patience, and a customer-centric attitude help set you apart in this position. These skills ensure prompt, accurate assistance for online store owners and shoppers, building trust and maintaining customer satisfaction.
Shopify Chat Support specialists often encounter challenges such as handling multiple chats simultaneously, addressing complex or technical customer inquiries, and resolving issues efficiently in real time. Adapting to frequent updates on the Shopify platform and staying informed about new features can also be demanding. However, thorough training, access to a knowledge base, and close collaboration with technical teams help support specialists overcome these challenges. This dynamic environment offers valuable experience in problem-solving and customer communication, which can serve as a strong foundation for growth into supervisory or technical support roles.
A Shopify Chat Support job involves assisting customers via live chat with inquiries related to their Shopify stores, such as troubleshooting technical issues, guiding them through platform features, and addressing account or billing concerns. Support agents provide quick, accurate, and friendly responses to ensure customer satisfaction. This role demands strong problem-solving skills, product knowledge, and effective communication.
For Shopify Chat Support jobs in Ontario, the most frequently searched job titles are:
The top searched job categories for Shopify Chat Support jobs in Ontario are:
$30 - $40/hr
Contractor
Re-posted 8 days ago
Job Summary
Reporting to the Senior Associate Strategy and Transformation Manager, this role leads the technical development and delivery of digital solutions that help the business run better. The Developer supports Andrews' Strategy and Transformation team by designing, building, and implementing software, automations, and - where they add real value - AI-powered tools that improve operational effectiveness across the company.
The work blends application development, systems integration, workflow automation, and applied AI. It splits between larger products and a steady pipeline of smaller improvement initiatives that originate from people across the business. The right person is comfortable reaching for the simplest tool that solves the problem - a script, an integration, an off-the-shelf product, or an AI model - rather than defaulting to any one of them.
Key Project - Clienteling App (CAPP)
Support the design and development of the Clienteling Application (CAPP) for sales-staff customer relationship management, with direction and approval from the Senior Associate Strategy and Transformation Manager.
Develop and integrate application features including customer data management, interaction tracking, and stylist workflow tools.
Where it improves the stylist experience, build AI-assisted features such as customer-history summarization, product and outfit recommendations, and next-best-action prompts - each weighed against simpler alternatives before adoption.
Create technical documentation and user guides for CAPP deployment and adoption.
Coordinate with stakeholders to gather requirements and iterate on application functionality.
Business Improvement Initiative Support
Assess the technical feasibility of improvement ideas raised by individuals and teams across the business, and recommend a build approach: automation, integration, off-the-shelf tool, or custom development.
Provide hands-on implementation for initiatives that exceed the originating team's technical capacity.
Build automations, integrations, APIs, microservices, and lightweight internal tools - including AI-powered ones (e.g. document processing, classification, summarization, or assistant/chat interfaces) where they deliver clear value.
Support integration between existing systems (e.g. Shopify, SalesLink, EasyTeam) and new solutions.
Help triage and prioritize the incoming pipeline of small requests so effort goes where the payoff is highest.
Umbrella Responsibilities
Provide practical technical guidance on automation, integration, and applied-AI work across the improvement pipeline.
Conduct feasibility assessments and recommend right-sized technical approaches, favouring maintainable solutions over unnecessary complexity.
Share knowledge with team members implementing their own solutions and help raise the team's general technical capability.
Document technical specifications, key decisions, and implementation approaches so work is repeatable and supportable.
Participate in planning, scoping, and prioritization discussions for technology initiatives.
Undertake hands-on implementation for technical initiatives at the Company's direction.
Potential Future Scope (upon completion of primary deliverables)
Contribute to the development of the Process Development Application based on the existing PRD, reporting to the project owner (VP).
