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Shopify Chat Support Jobs (NOW HIRING)

Podium Education

HelpHub Specialist

Austin, TX · On-site +1

$16/hr

Student Support via Chat: * Provide prompt and helpful responses to student inquiries, delivering ... Digital Marketing (Shopify and Meta Ads) * Web Development (HTML, CSS, JavaScript) * Data Analytics ...

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Shopify Chat Support information

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How much do shopify chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for shopify chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Shopify Chat Support?

A Shopify Chat Support job involves assisting customers via live chat with inquiries related to their Shopify stores, such as troubleshooting technical issues, guiding them through platform features, and addressing account or billing concerns. Support agents provide quick, accurate, and friendly responses to ensure customer satisfaction. This role demands strong problem-solving skills, product knowledge, and effective communication.

What are the key skills and qualifications needed to thrive in Shopify Chat Support?

To thrive as a Shopify Chat Support specialist, you need strong written communication skills, attention to detail, and a good understanding of e-commerce concepts, typically supported by experience with online customer service platforms. Proficiency in using Shopify’s admin dashboard, live chat tools (like Zendesk or Intercom), and basic troubleshooting steps is often required. Outstanding problem-solving ability, patience, and a customer-centric attitude help set you apart in this position. These skills ensure prompt, accurate assistance for online store owners and shoppers, building trust and maintaining customer satisfaction.

What are the most common challenges faced by Shopify Chat Support specialists?

Shopify Chat Support specialists often encounter challenges such as handling multiple chats simultaneously, addressing complex or technical customer inquiries, and resolving issues efficiently in real time. Adapting to frequent updates on the Shopify platform and staying informed about new features can also be demanding. However, thorough training, access to a knowledge base, and close collaboration with technical teams help support specialists overcome these challenges. This dynamic environment offers valuable experience in problem-solving and customer communication, which can serve as a strong foundation for growth into supervisory or technical support roles.

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Shopify Chat Support jobs near you
Infographic showing various Shopify Chat Support job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 2% Temporary, and 2% Contract. Highlights an 76% In-person, and 24% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

Inside Sales Support Specialist - Seasonal/Part-time

Ernesta

Charlotte, NC • On-site

$30/hr

Part-time

Posted 14 days ago

Job description

About Ernesta:

Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. 

Guided by our collective mission, our team is driven, hardworking, and highly ambitious. We're problem solvers, innovators and design enthusiasts. We are relentlessly focused on delivering beautiful, and delightfully simple solutions for our customers, creating curated and considered spaces to live in. 

About You:

First and foremost, you love the world of design! From furniture to art, and everything in between, you have a passion for spaces and a point of view to share. You find it easy to flex between many different tasks and enjoy a dynamic work environment. Connecting with people, understanding their perspectives and finding solutions excites and motivates you. You pride yourself on providing phenomenal customer service at every turn. 

About the Role: 

Ernesta is seeking a Seasonal Inside Sales Support Specialist to provide administrative and operational support to our Design & Sales Specialist team during our busiest season.

This role is ideal for someone with prior sales or account support experience who thrives behind the scenes, enjoys keeping projects organized, and understands how to move opportunities forward. Rather than owning the sales conversation, you'll help remove administrative work from the Inside Sales team so they can focus on building relationships and closing business.

You'll play an important role in ensuring trade customers receive timely follow-up, accurate information, and a seamless experience throughout the sales process.

Seasonal Employment

  • In-person, Part-time (up to 29 hours/week)
  • Duration: Hire date through January 30th 2027
  • Hourly Rate: up to $30/hour

What You'll Do:

  • Support Design & Sales Specialists with administrative tasks throughout the sales cycle
  • Offer elevated, consultative service across multiple channels (in person, chat, text, email, phone) to create a personalized experience 
  • Deliver exceptional design and product expertise to Ernesta's customers
  • Support the Inside Sales tea, through communication and proactive outreach
  • Qualify leads and identify opportunities for upselling, cross-selling, and expanding customer orders
  • Advise customers on how to size, floor plan layouts, and material selection
  • Ability to navigate between multiple software applications 
  • Maintain a clean, organized, and on-brand showroom that delights clients at every touchpoint
  • Spread kindness through every touchpoint, creating brand fans!
  • This is an in-person role, based out of our showroom located in Atherton Mills in Charlotte, NC.

Qualifications Include: 

  • 2+ years of experience in a consumer-facing role
  • 2+ years of customer service and/or direct consumer sales
  • High level of proficiency working online across multiple software tools such as Zoom, Google suite, Salesforce, Gladly, Shopify
  • Solutions oriented with sound judgment, business sense, and high integrity
  • Willingness to work in a collaborative environment and wear many hats
  • Great time management and organizational skills 
  • Flexible schedule, including weekend and holiday hours

Nice to Have:

  • Knowledge and enthusiasm for the design industry
  • Home furnishings or design industry experience.
  • BA or experience working in a creative field, interior design, art history, architecture, etc.
  • Account management experience 

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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