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Shopify Chat Support Jobs (NOW HIRING)

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Customer Support Representative

Seattle, WA · On-site

$20 - $27/hr

Handle customer inquiries via phone, email, live chat, and social media. * Provide pre-sale support ... Experience working with Shopify or a similar ecommerce platform. * The ability to handle contacts ...

Also, Inc

Customer Support Representative

Seattle, WA · On-site

$20 - $27/hr

Handle customer inquiries via phone, email, live chat, and social media. * Provide pre-sale support ... Experience working with Shopify or a similar ecommerce platform. * The ability to handle contacts ...

Heartbeat Chat, Inc.

Head of Growth (NYC)

Manhattan, NY · Remote

$10K/mo

The business model is similar to Shopify's: a transaction fee on every payment processed through ... Our CEO, Murtaza, will support you throughout & pull in technical/product/design resources to help ...

ALSO

Customer Support Representative

Seattle, WA · On-site

$20 - $27/hr

Handle customer inquiries via phone, email, live chat, and social media. * Provide pre-sale support ... Experience working with Shopify or a similar ecommerce platform. * The ability to handle contacts ...

eMerchantClub

Be Seen First

Website Customer Support and Retention Agent (In Office)

Phoenix, AZ · On-site

$38K - $50K/yr

Responding to technical and customer support inquiries from website users via email, phone, or chat ... Experience with e-commerce platforms such as Shopify, or WooCommerce is a plus If you are ...

Brady

Customer Service Representative II

Salt Lake City, UT · On-site

$15.50 - $21/hr

Mastery of SAP, Shopify, and Magento platforms. * Client Relations & Support: Operational agility ... High competency in Google Suite, interactive chat interfaces, and AI-driven tools including Gemini.

Fortive

Global Website Applications Manager

Everett, WA · On-site +1

... chat, reviews, and commerce integrations), ensuring the stack works together to support customer ... and Shopify-owning configuration standards, access controls, and day-to-day upkeep to ensure ...

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair ... Prior experience in email/chat-based customer support (experience in e-commerce or online retail is ...

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair ... Prior experience in email/chat-based customer support (experience in e-commerce or online retail is ...

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair ... Prior experience in email/chat-based customer support (experience in e-commerce or online retail is ...

ScaleJet

Customer Care Specialist

$17.50 - $23/hr

Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair ... Prior experience in email/chat-based customer support (experience in e-commerce or online retail is ...

XRC Ventures

Customer Experience Specialist

$18.25 - $22.75/hr

... support across all customer channels, including email, chat, and social platforms. In this role ... Use tools like Zendesk, Shopify, Fulfil, and Loop to research and resolve customer needs * Document ...

Loader Parts Source

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Customer Service Representative

Elkhart, IN · On-site

$16 - $19/hr

Respond to customer inquiries via phone, email, web chat, and other communication platforms ... Support departmental projects and other administrative tasks as assigned. Systems & Technology

Jayakas

E-Commerce Customer Service Specialist

High Point, NC · On-site

$15.50 - $20.50/hr

Communication channels include phone, email, website chat, marketplace messages, and social media ... Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM. * ...

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All JobsShopify Chat Support Jobs

Shopify Chat Support information

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$12

$25

$42

How much do shopify chat support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for shopify chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Shopify Chat Support position, and why are they important?

To thrive as a Shopify Chat Support specialist, you need strong written communication skills, attention to detail, and a good understanding of e-commerce concepts, typically supported by experience with online customer service platforms. Proficiency in using Shopify’s admin dashboard, live chat tools (like Zendesk or Intercom), and basic troubleshooting steps is often required. Outstanding problem-solving ability, patience, and a customer-centric attitude help set you apart in this position. These skills ensure prompt, accurate assistance for online store owners and shoppers, building trust and maintaining customer satisfaction.

How much do Shopify support advisors make?

Shopify chat support advisors typically earn between $12 and $20 per hour, depending on experience, location, and the company's pay structure. Some roles may also offer performance bonuses or benefits, and the position often requires strong communication skills and familiarity with Shopify's platform.

What are the most common challenges faced by Shopify Chat Support specialists?

Shopify Chat Support specialists often encounter challenges such as handling multiple chats simultaneously, addressing complex or technical customer inquiries, and resolving issues efficiently in real time. Adapting to frequent updates on the Shopify platform and staying informed about new features can also be demanding. However, thorough training, access to a knowledge base, and close collaboration with technical teams help support specialists overcome these challenges. This dynamic environment offers valuable experience in problem-solving and customer communication, which can serve as a strong foundation for growth into supervisory or technical support roles.

What is a Shopify Chat Support job?

A Shopify Chat Support job involves assisting customers via live chat with inquiries related to their Shopify stores, such as troubleshooting technical issues, guiding them through platform features, and addressing account or billing concerns. Support agents provide quick, accurate, and friendly responses to ensure customer satisfaction. This role demands strong problem-solving skills, product knowledge, and effective communication.

How much do Shopify chat assistants make?

Shopify chat support assistants typically earn between $10 and $20 per hour, depending on experience, location, and whether they work as freelancers or employees. Some roles may offer additional incentives or flexible schedules, especially for remote positions.

Is it hard to get hired at Shopify?

Shopify Chat Support roles typically require good communication skills, basic technical knowledge, and customer service experience. The hiring process often involves multiple interview rounds and skills assessments, but the difficulty varies depending on the applicant's background and preparation.

Does Shopify offer chat support?

Shopify provides chat support for merchants through its Help Center, including live chat options for immediate assistance. Support availability may vary based on the plan and time of day, and customer service agents can help with technical issues, store setup, and troubleshooting. As a Shopify chat support representative, strong communication skills and familiarity with the platform are essential.
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Shopify Chat Support jobs near you
Customer Experience Representative

Customer Experience Representative

Design Resources

Leawood, KS • On-site

$15.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

At DRI DUCK, great gear starts with great service. We’re looking for a highly motivated, critical‑thinking Customer Experience Representative with a strong emphasis on B2B operations. This role is ideal for someone who takes ownership, thinks proactively, and thrives in a fast‑paced e‑commerce environment.

While this position will primarily support our B2B customers, it will also provide coverage for the D2C as needed. The role requires an understanding of e‑commerce operations, customer service best practices, and digital tools including SAP, Wrike, Shopify, and Gorgias, along with the ability to navigate complex order scenarios and deliver a seamless end‑to‑end customer experience across all channels.

Key Responsibilities:

B2B Customer Experience & Order Management

  • Serve as a contact for B2B customers, including corporate partners, distributors, and sales teams.
  • Support B2B customer onboarding through Salesforce and Commerce Cloud, ensuring accurate setup and a smooth transition to ordering.
  • Process and manage B2B orders in SAP, Commerce Cloude and Shopify, including stock orders, promotional orders, containment buys, and large bookings.
  • Monitor inventory availability and work cross‑functionally with Sales, Fulfillment, and Operations to ensure accurate allocations and on‑time delivery.
  • Ensure all B2B orders and workflows align with internal Playbooks, Vendor Manuals, and pricing rules.
  • Proactively identify and resolve complex order issues, demonstrating strong critical‑thinking skills and ownership from start to resolution.

D2C Customer Experience & Order Management

  • Provide front‑line customer support through the help center across email, chat, phone, reviews, and social channels, ensuring timely, accurate, and on‑brand responses.
  • Support D2C customers with order status inquiries, product questions, website navigation, and returns or exchanges, delivering clear and solution‑oriented service.
  • Assist with return and refund requests and monitor backend processing to ensure timely and accurate resolution in line with established service level agreements (SLAs).
  • Utilize knowledge of website functionality to help customers place orders, manage accounts, and resolve checkout or account‑related issues.
  • Use help center tools, automation, tagging, and workflows to efficiently manage case volume while consistently meeting or exceeding SLAs and service standards.

Required Skills

  • Experience supporting D2C and/or B2B customers, preferably in an apparel, retail, or e‑commerce environment.
  • Familiarity with customer support and help center tools such as Gorgias, Zendesk, or Kustomer.
  • Experience working with e‑commerce platforms and order management systems, including Shopify or similar platforms.
  • Working knowledge of ERP systems, Salesforce, Commerce Cloud, and project management tools, with the ability to quickly learn and adapt to new systems and technologies.
  • Familiarity with return and exchange platforms such as Loop Returns or similar systems.
  • Understanding retail operations, promotions, order fulfillment, and end‑to‑end customer journey touchpoints.
  • Strong written and verbal communication skills with the ability to interact professionally, clearly, and empathetically with both customers and internal teams.
  • Detail‑oriented and highly organized, with strong critical thinking and problem‑solving skills.
  • Ability to multitask and manage competing priorities in a fast‑paced environment.
  • Bachelor’s degree preferred but not required.

Qualifications

Minimum 1 year in similar position (2 years preferred)

We believe a complete benefit package is important and provides our employees with a level of comfort and security for themselves and their families. We offer a full range of benefits to our full-time associates: Health, Dental, Vision, Life, STD / LTD, Long-Term Care, 401K with Employer Match, PTO (including Paid Holidays), Event Tickets and Employee Discounts.