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Shopify Chat Support Jobs (NOW HIRING)

Our Place

Digital Product Manager

Los Angeles, CA · On-site

$100K - $125K/yr

Familiarity with Shopify and the DTC tech stack (Klaviyo, loyalty platforms, third-party app ... chat/support) What we offer at Our Place * Competitive pay and real-deal equity -- we want you to ...

Cwill

WI · On-site

Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans ... AI Chat: AI customer service, Live Chat, Shopify order/product integrations, knowledge base, and ...

Swing Design

Be Seen First

Customer Service & Product Support Specialist Craft & DIY Industry

Concord, MA · On-site

$22 - $28/hr

Provide exceptional customer service via email, phone, chat, and social media platforms * Own ... Utilize popular services such as Shopify, Shipstation and other inventory management software

Our Place

Digital Product Manager

Los Angeles, CA · On-site

$100K - $125K/yr

Familiarity with Shopify and the DTC tech stack (Klaviyo, loyalty platforms, third-party app ... chat/support) What we offer at Our Place * Competitive pay and real-deal equity - we want you to ...

KITSCH LLC

CSR Customer Service Representative

$16.50 - $22.25/hr

... Support Team. You'll respond to customer service tickets, help customers with order-related requests using our Shopify connected apps, and share personalized product info tailored to each customer ...

Kitsch LLC

CSR - Customer Service Representative

Los Angeles, CA · On-site +1

$17.25 - $23.50/hr

... Support Team. You'll respond to customer service tickets, help customers with order-related requests using our Shopify connected apps, and share personalized product info tailored to each customer ...

KITSCH LLC

CSR - Customer Service Representative

$16.50 - $22.25/hr

... Support Team. You'll respond to customer service tickets, help customers with order-related requests using our Shopify connected apps, and share personalized product info tailored to each customer ...

KITSCH LLC

CSR Customer Service Representative

$16.50 - $22.25/hr

We're looking for a Customer Service Representative to join our growing Customer Support Team. You ... Respond to customer service tickets via email, chat, and phone in a timely and efficient manner.

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Shopify Chat Support information

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How much do shopify chat support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for shopify chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Shopify Chat Support?

A Shopify Chat Support job involves assisting customers via live chat with inquiries related to their Shopify stores, such as troubleshooting technical issues, guiding them through platform features, and addressing account or billing concerns. Support agents provide quick, accurate, and friendly responses to ensure customer satisfaction. This role demands strong problem-solving skills, product knowledge, and effective communication.

What are the key skills and qualifications needed to thrive in Shopify Chat Support?

To thrive as a Shopify Chat Support specialist, you need strong written communication skills, attention to detail, and a good understanding of e-commerce concepts, typically supported by experience with online customer service platforms. Proficiency in using Shopify’s admin dashboard, live chat tools (like Zendesk or Intercom), and basic troubleshooting steps is often required. Outstanding problem-solving ability, patience, and a customer-centric attitude help set you apart in this position. These skills ensure prompt, accurate assistance for online store owners and shoppers, building trust and maintaining customer satisfaction.

What are the most common challenges faced by Shopify Chat Support specialists?

Shopify Chat Support specialists often encounter challenges such as handling multiple chats simultaneously, addressing complex or technical customer inquiries, and resolving issues efficiently in real time. Adapting to frequent updates on the Shopify platform and staying informed about new features can also be demanding. However, thorough training, access to a knowledge base, and close collaboration with technical teams help support specialists overcome these challenges. This dynamic environment offers valuable experience in problem-solving and customer communication, which can serve as a strong foundation for growth into supervisory or technical support roles.

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Shopify Chat Support jobs near you
Infographic showing various Shopify Chat Support job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $52,061 per year, or $25 per hour.

Customer Service Representative

Marina Del Rey, CA • On-site

24 Seven Talent
Recruiting and Staffing Services • 1 - 5K employees
Learn more about 24 Seven Talentexternal

$17.25 - $23.50/hr

Other

Posted 9 days ago

Job description

We’re looking for a friendly, organized, and solutions-oriented Customer Service Representative to join a fast-paced fashion and lifestyle brand. This role will primarily support e-commerce customers while also assisting with orders, returns, 3PL communication, inventory, and day-to-day office operations.


The ideal candidate is a strong communicator who enjoys problem-solving, can manage multiple priorities, and is comfortable working across customer service and e-commerce platforms.


Key Responsibilities:

  • Manage customer inquiries through Zendesk via email, chat, and phone.
  • Assist customers with orders, returns, exchanges, sizing, and styling.
  • Resolve customer complaints and escalated issues professionally and efficiently.
  • Update customer orders, accounts, refunds, and promotional codes.
  • Process returns, exchanges, refunds, and chargeback documentation.
  • Communicate with the 3PL regarding unfulfilled, canceled, and updated orders.
  • Sync invoices and tracking information back to Shopify.
  • Document customer interactions and claims within CRM systems.
  • Partner with internal teams to flag product defects and customer concerns.
  • Assist with inventory organization, deliveries, and Archive Sales.
  • Coordinate carrier pickups and drop-offs and support general office organization.


Qualifications:

  • 1+ year of customer service or related experience.
  • Bachelor’s degree in Business, Operations, or a related field preferred.
  • Strong written and verbal communication skills.
  • Excellent organization, multitasking, and attention to detail.
  • Strong problem-solving skills and a customer-first mindset.
  • Comfortable working in a fast-paced, collaborative environment.
  • Experience with Shopify and/or ApparelMagic is a plus.
  • Zendesk and CRM experience is highly preferred.


Apply