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Shopify Chat Support Jobs (NOW HIRING)

eMerchantClub

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Website Customer Support and Retention Agent (In House)

Phoenix, AZ · On-site

$38K - $50K/yr

Responding to technical and customer support inquiries from website users via email, phone, or chat ... Experience with e-commerce platforms such as Shopify, or WooCommerce is a plus If you are ...

Fortive

Global Website Applications Manager

Everett, WA · On-site +1

... chat, reviews, and commerce integrations), ensuring the stack works together to support customer ... and Shopify-owning configuration standards, access controls, and day-to-day upkeep to ensure ...

Little Sleepies

Internal Operations Assistant

CA · Remote

Monitor the Shopify Fraud Flow during product drops and answer Gorgias support tickets as needed ... chat * Monitor the #ip-infringement Slack channel and Asana queue; send cease-and-desist ...

Jayakas

E-Commerce Customer Service Specialist

High Point, NC · On-site

$15.25 - $20/hr

Communication channels include phone, email, website chat, marketplace messages, and social media ... Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM. * ...

Heartbeat Chat, Inc.

Head of Growth (NYC)

Manhattan, NY · Remote

$10K/mo

The business model is similar to Shopify's: a transaction fee on every payment processed through ... Our CEO, Murtaza, will support you throughout & pull in technical/product/design resources to help ...

Lyons Magnus LLC

Digital Marketing Assistant

Fresno, CA · On-site

$21 - $26/hr

Track inventory levels across Amazon and Shopify; flag reorder needs and support restocking ... Manage inbound customer inquiries via phone, email, Amazon messages, and chat with a professional ...

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All JobsShopify Chat Support Jobs

Shopify Chat Support information

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$12

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$42

How much do shopify chat support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for shopify chat support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Shopify Chat Support position, and why are they important?

To thrive as a Shopify Chat Support specialist, you need strong written communication skills, attention to detail, and a good understanding of e-commerce concepts, typically supported by experience with online customer service platforms. Proficiency in using Shopify’s admin dashboard, live chat tools (like Zendesk or Intercom), and basic troubleshooting steps is often required. Outstanding problem-solving ability, patience, and a customer-centric attitude help set you apart in this position. These skills ensure prompt, accurate assistance for online store owners and shoppers, building trust and maintaining customer satisfaction.

How hard is it to get a job at Shopify?

Getting a Shopify chat support role typically requires good communication skills, familiarity with e-commerce platforms, and customer service experience. The hiring process often involves multiple interviews and skill assessments, but it is generally accessible to candidates with relevant experience and a strong work ethic.

Does Shopify offer remote work?

Shopify chat support roles are often available as remote positions, allowing employees to work from home or other locations. These jobs typically require good communication skills and familiarity with online chat tools, and many companies offer flexible schedules for remote workers.

How to get a job as a chat customer service?

To get a job as a Shopify chat support agent, candidates should have strong communication skills, basic knowledge of e-commerce platforms, and experience with live chat tools. Applying through company career pages or job boards, and highlighting relevant customer service experience and technical proficiency, can improve chances. Some roles may require flexible schedules and the ability to handle multiple chats simultaneously.

What are the most common challenges faced by Shopify Chat Support specialists?

Shopify Chat Support specialists often encounter challenges such as handling multiple chats simultaneously, addressing complex or technical customer inquiries, and resolving issues efficiently in real time. Adapting to frequent updates on the Shopify platform and staying informed about new features can also be demanding. However, thorough training, access to a knowledge base, and close collaboration with technical teams help support specialists overcome these challenges. This dynamic environment offers valuable experience in problem-solving and customer communication, which can serve as a strong foundation for growth into supervisory or technical support roles.

What is a Shopify Chat Support job?

A Shopify Chat Support job involves assisting customers via live chat with inquiries related to their Shopify stores, such as troubleshooting technical issues, guiding them through platform features, and addressing account or billing concerns. Support agents provide quick, accurate, and friendly responses to ensure customer satisfaction. This role demands strong problem-solving skills, product knowledge, and effective communication.

Does Shopify offer chat support?

Shopify provides chat support for merchants through its Help Center, allowing users to contact support agents via live chat for assistance with store management, technical issues, and account questions. Chat support is available to Shopify merchants on certain plans and during specified hours, often alongside email and phone support options.
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Shopify Chat Support jobs near you
Website Customer Support and Retention Agent (In House)

Website Customer Support and Retention Agent (In House)

eMerchantClub

Phoenix, AZ • On-site

$38K - $50K/yr

Full-time

Medical, Dental, Vision

Posted 7 days ago

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Job description

We are currently seeking a Website Technical Support and Retention Agent to join our team. As a Website Technical Support and Retention Agent, you will be responsible for providing technical support to our website users, resolving their issues, and retaining them as satisfied customers.

Key Responsibilities:

  • Responding to technical and customer support inquiries from website users via email, phone, or chat
  • Assisting customers with training related to the website, including but not limited to, login issues, payment processing, and product inquiries
  • Ensuring customer satisfaction by providing excellent customer service and timely resolution of issues
  • Proactively reaching out to customers who have shown signs of disengagement or dissatisfaction and working to retain them
  • Keeping up to date with the latest website features and functionalities and providing relevant information to customers
  • Documenting and reporting customer feedback, suggestions, and issues to the relevant teams

Qualifications:

  • At least 2 years of experience in technical support, customer service, retention or sales
  • Strong communication and interpersonal skills
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Good understanding of website functionalities, including but not limited to, user account management, payment processing, and product listings
  • Familiarity with customer relationship management tools and ticketing systems
  • Experience with e-commerce platforms such as Shopify, or WooCommerce is a plus

If you are passionate about providing excellent customer service, have a keen eye for detail, and enjoy troubleshooting technical issues, we would love to hear from you. This is a remote position with flexible hours and opportunities for growth within the company. To apply, please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for this role.

Company Description

About eMerchantClub:
eMerchantClub is celebrating our 25th year in business and specializes in building, maintaining, and supporting innovative websites. Over 500,000 small business owners have used eMerchantClub to create their own online business marketing and sell their products on the web, thanks to us. eMerchantClub uses Magento 2 for all of our websites to provide the greatest service to our customers and connects those websites to thousands of products that customers can sell online.
Get excited because eMerchantClub is hiring. Our products are incredible, our customers are one of a kind and our employees are outstanding!