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Shopify Chat Support Jobs in Dallas, TX (NOW HIRING)

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

$42K/yr

Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Being apprehensive with the Shopify platform to build an Ecommerce business. * Utilizing other ...

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

$42K/yr

Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Being apprehensive with the Shopify platform to build an Ecommerce business. * Utilizing other ...

Boxes 4 U

Customer Support Specialist

Plano, TX

$17.25 - $23.25/hr

Answer and communicate with customers via online chat, phones and email * Create invoices for new ... Knowledge in QuickBooks, NetSuite, Shopify and Microsoft programs (preferred) * Friendly and ...

Lever Demo 2

Customer Service Representative

Arlington, TX

$14.50 - $19.50/hr

... org, Shopify, and Netflix. We're looking for someone who is highly-motivated and relentless in ... You are smart, independent, self-motivated, empathetic, and passionate about supporting our ...

All JobsShopify Chat Support JobsShopify Chat Support Jobs in Dallas, TX

Shopify Chat Support information

See Dallas, TX salary details

$12

$24

$41

How much do shopify chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for shopify chat support in Dallas, TX is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.08 per hour, depending on experience, location, and employer.

What is a Shopify Chat Support?

A Shopify Chat Support job involves assisting customers via live chat with inquiries related to their Shopify stores, such as troubleshooting technical issues, guiding them through platform features, and addressing account or billing concerns. Support agents provide quick, accurate, and friendly responses to ensure customer satisfaction. This role demands strong problem-solving skills, product knowledge, and effective communication.

What are the key skills and qualifications needed to thrive in Shopify Chat Support?

To thrive as a Shopify Chat Support specialist, you need strong written communication skills, attention to detail, and a good understanding of e-commerce concepts, typically supported by experience with online customer service platforms. Proficiency in using Shopify’s admin dashboard, live chat tools (like Zendesk or Intercom), and basic troubleshooting steps is often required. Outstanding problem-solving ability, patience, and a customer-centric attitude help set you apart in this position. These skills ensure prompt, accurate assistance for online store owners and shoppers, building trust and maintaining customer satisfaction.

What are the most common challenges faced by Shopify Chat Support specialists?

Shopify Chat Support specialists often encounter challenges such as handling multiple chats simultaneously, addressing complex or technical customer inquiries, and resolving issues efficiently in real time. Adapting to frequent updates on the Shopify platform and staying informed about new features can also be demanding. However, thorough training, access to a knowledge base, and close collaboration with technical teams help support specialists overcome these challenges. This dynamic environment offers valuable experience in problem-solving and customer communication, which can serve as a strong foundation for growth into supervisory or technical support roles.

What are the most commonly searched types of Shopify Chat Support jobs in Dallas, TX?

The most popular types of Shopify Chat Support jobs in Dallas, TX are:

What are popular job titles related to Shopify Chat Support jobs in Dallas, TX?

For Shopify Chat Support jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Shopify Chat Support jobs in Dallas, TX look for?

The top searched job categories for Shopify Chat Support jobs in Dallas, TX are:

Shopify Chat Support jobs near you
Infographic showing various Shopify Chat Support job openings in Dallas, TX as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, 2% Temporary, and 3% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $51,501 per year, or $24.8 per hour.

Ecommerce Consultant

Supreme Ecom

Dallas, TX • On-site

$42K/yr

Full-time

Medical, PTO

Re-posted 4 days ago

Job description

LOOKING FOR E-COMMERCE SMALL BUSINESS CONSULTANT
Want to work on next-generation, cutting-edge services that deliver outstanding value? Welcome to Supreme Ecom. We are a small Dallas based startup company that helps people from all over the world run and own their own online e-commerce businesses. There is a lot of opportunity for growth for the ideal candidate. This ideal candidate will use their passion for e-commerce and teaching to provide insights to our students covering a range of topics about running e-commerce stores/businesses.
Job Summary:
Providing E-commerce drop shipping expertise to beginner/intermediate/advanced customers. Consulting and guiding those to help build a sustainable and profitable online E-commerce business and run ads.
Role and Responsibilities:
  • Conducting 1 on 1 consultation calls with students via Zoom.
  • Utilizing Discord to provide chat support for immediate solutions.
  • Working in a team environment on tackling challenges and coming together with solutions
  • Comprehending the ins and outs of social media advertising, like Facebook & TikTok
  • Come up with solutions to help students get past roadblocks & obstacles. 
  • Being apprehensive with the Shopify platform to build an Ecommerce business.
  • Utilizing other platforms of communication such as Facebook groups, Instagram, and TikTok to provide solutions to the community we have built.
  • Assisting individuals of various levels with needs and problems and reacting to difficult situations appropriately.
  • Learn/adapt quickly to a rapidly changing environment.
  • Learn new skills during training & after to better grow your skills & knowledge. 

Qualifications and Requirements

  • Minimum of 1+ years experience in a fast-paced, e-Commerce business.
  • Minimum 1+ years consulting or customer service.
  • Familiarity with web design or editing applications with a keen eye to detail.
  • Excellent communication and collaboration skills.
  • Analytical and multitasking skills.

Preferred but not required
  • Drop shipping knowledge
  • 1+ years experience in sales
  • 1+ years experience running Facebook, Instagram, Tiktok, & Pinterest ad's

Start Date: ASAP
Schedule: We are open Sunday - Sunday. Your schedule is set 1 month in advance. Ability to work on the weekends is not required, but preferred. 40 hours a week.

Compensation: $42,000 annually + monthly bonus potential

Benefits: PTO, Paid Holidays, Maternity/Paternity leave (no health related benefits as of yet due to being a startup company)